Brittney my service rep is exceptional. She is considerate and very knowledgeable. Kind and respectful.

Ordered my Maverick back in October of 21 and picked it up this month -September 22; Elmer helped me put in my order and was super helpful in keeping me informed regarding production and delivery. Him and the team made sure I got in an out of the lot in just two hours versus the four my sister had to go through at a Honda dealership. I highly recommend these fine folks and look forward to working with them in the future.

Placed an order for a new Bronco back in March with Elmer. He always kept me updated and checked in during the waiting period. Super friendly and easy going, no pressure. Alex, the financing specialist was more of the same. Easy going and naturally friendly, does his job well by presenting the stuff he needs to present, but doing so with little pressure. I was in and out in under 90 minutes and I would recommend AutoNation Ford Tustin and Alex & Elmer to anyone

I really wanted to have a good experience with their service team, as I live so close by. I made an online appointment and was assigned Brittany; received text notifications to prepare for the appointment, etc. No issues there. I left my vehicle with her at 8am for a bed cam issue and I was told that she’ll be calling me with an update by close of business. I didn’t receive any updates and I left two messages throughout the day… I never got a return call. I showed up at 6:10pm to ask the status, only to find my vehicle parked in the exact same spot in the service drive-through. I was then told that they couldn’t get to my vehicle today because they’re short electrical techs. No warnings nor courtesy calls, nothing. I’d like to think this is as a one-off issue with this SA, so I’m going to give them one more chance using another SA. After that, I’m open to other dealer service recommendations. Owner/GM - if you really want to rectify this issue, you can find my info from Brittany (9/27 appt at 0800, gray F150) and reach out to me. I am not going to try to call you.

Serviced my 2012 Ford Fiesta on 9/24. Brittany helped me assess the current condition of my car & recommended services which I would need at that point. Servicing was done on time & with great quality! I just wish it costed me little less :) The labor charges were little too high. But overall, I'm highly satisfied & would love to go back again.

I wanted to order the new Maverick and spoke with many local Ford dealerships here in SoCal. Many had crazy markups, mandatory add-ons, and unrealistic delivery dates. After having a previous bad sales experience from another manufacturer, I knew what to look out for and how shady some dealerships can operate. Elmer and Brandon were great at Auto Nation Ford in Tustin. They were nice, respectful, and kept their end of the deal. No markups or hidden fees on my ordered truck and I was also given a fair price for my trade-in. I would recommend Auto Nation Ford in Tustin for anybody looking to order a new vehicle. Just be patient thought since the chip shortage and supply chain issues affect build and delivery dates—especially hybrids.

The experience was easy and enjoyable from beginning to end. My salesman Dylan was the epitome of professionalism. He explained everything regarding my new Bronco and thoroughly answered all of my questions I had. He helped me through the buying process and in doing so, making it a simple as possible. I highly recommend buying your next vehicle through Ford at Tustin. My daughter is turning 16 shortly and you can bet we'll be buying her a car from Dylan at Ford Auto Nation at Tustin...thanks again!

Most friendly and professional place in California

Excellent service from the service department, I didn’t buy my car here I bought it from Villa forward with the service was not as good. Britney the service advisor is awesome

I would recommend this location and I WOULD NOT!!! I purchased a car and it had items missing and contacted my DEALER Associate, still have not heard anything back nor have gotten any information, so feeling like it was all business and not a personal interest and follow up, also 📞 CALLED a supervisor covering and STILL no response…… Waiting Waiting Waiting Waiting waiting

I ordered an F-150 lightning but ended up moving out state. Everything was done via email and was super easy/seamless process. Sean Sunay is very communicative and responds to emails quickly. I had like two phone calls throughout the process everything else was emails. Also I was able to get the F150 Lightning was sold to me at MSRP!

These guys are snakes. Absolutely despicable excuse for a dealership. First they sold a car from under me that I had on hold and was getting financed for. Then, they forced me to sign up for a subpar warranty claiming my finance company required it in order to finance me. That was $4k. They also automatically signed me up for an XM radio “free” trial without my consent. They clearly sell your information! I have never felt more scammed from a car dealership than this one. Steer clear of all Auto Nations!

Great customer service, able to repair a flat and resolve a recall in a timely manner.

Ford Tustin is my number one auto dealership for repairs with excellent customer service. When you get there ask for Bob. He is honest which is a real blessing. I feel my car is in good hands every time. Like always I have been pleased with the job and price at the end.

Great store, great people I got my oil changed and it took no time in and out and always the best service. Christian helped me out and like always the best service!!!!!

My service advisor Christian is very helpful. I would give him 10 stars.

dropped off my car for an oil change and tire rotation, it was quick and easy! Daniel was very helpful!!

Fast service with courteous and friendly employees. Will be having all of my car services done here!

Danny was great to work with. Smooth transition and timely work.

Very impersonal , not helpful. Website inventory doed not accurately display what's on lot

I purchased Mach E and chose AutoNation Ford at Tustin as my dealership. It was a long wait, for my order, it was particularly so -- 13 months. For the Ford corporate, I would rate it at zero star. However, for Tustin Ford, I would rate it at 5 star; the sales (Dylan) and GM were helpful in keeping me informed along the way, and when the car finally came, there was no mark-up or other tricks, the transaction was very smooth. Hope Ford will improve its manufacturing planning, vehicle delivery and communications with customer.

September 2022, took my SUV in for a recall and window repair. Christian was very helpful. He also recommended a new air filter. Since I trust his judgment, I agreed. When all was said and done, Ford gave that extra detail of washing my car. That always puts a smile on my face.

Great experience with service advisor Christian. Not only solved the problem but returned vehicle cleaned and went over all aspects of vehicle to insure there were no other issues.

Found an incredible service agent, Bob Selff, here and he keeps our cars running smoothly. He clearly explains the issue when there is one and makes sure that the car is clean and ready to pick up as soon as possible. We just took in two cars on the same day and he made sure that one was back to us as soon as possible.

A little disappointed. I was going out for a trip this Labor Day weekend and wanted to make sure my car had its service before I left. Well... on my way back from my trip, I noticed my car had no oil!! How could this be if auto nation just did an oil change!!! So I guess I wasted a whole day waiting for my car that never got serviced. What a joke. Be aware and make sure if you this place to check to make sure the work they say was done, is done. Glad I did not get stranded and nothing major happened to my car. :(

Great customer service; quickly diagnosed and fixed the issue under warranty

I had been looking for a white Ford Bronco Sport for months and visited a couple dealerships. After checking out the web I found one at Auto Nation. When I called the dealership I was helped by Dylan. He was awesome! He helped me from start to finish with superior customer service. He made my experience easy and I didn’t fell pressure to buy the vehicle. After it was all said and done, I got the vehicle I wanted, a payment I can afford and an excellent (I don’t want to call him a salesman), customer service professional. Thank you Dylan!

The only reason I purchased my GT Mustang at AutoNation Ford Tustin is due to the staff INTEGRITY and professionalism. David Muhammad and Brandon Olivero are the Best! David and Brandon did not play any capitalist negotiation games. Praise God for sending both of them to assist me.

Had a great experience working with the whole team. Dylan took the time to explain everything in details with the greatest attitude. I would definitely recommend this place!

Danny is awesome, helped me out 5star style

By far the worse customer service. I returned a vehicle because of a transmission problem and a moldy cabin air filter. After the return i was treated like trash. It's been 2 weeks now and I'm still waiting on a 5k refund check from my down-payment and i left multiple messages and keep calling and I'm being completely ignored. Don't buy a vehicle here if they couldn't do a little thing like change a moldy cabin filter before a sale i can just imagine the condition the vehicle was in.

By far the worse customer service. I returned a vehicle because of a transmission problem and a moldy cabin air filter. After the return i was treated like trash. It's been 2 weeks now and I'm still waiting on a 5k refund check from my down-payment and i left multiple messages and keep calling and I'm being completely ignored. Don't buy a vehicle here if they couldn't do a little thing like change a moldy cabin filter before a sale i can just imagine the condition the vehicle was in

Sean was an incredible help in getting me into my Ford Maverick! He walked me through the process and was in communication frequently without making me feel rushed or harassed. He even helped me set up my FordPass account and connect to my new vehicle. Even the paperwork was simple and quick. Thank you Sean for being mindful of my time and for being so professional.

Great experience, my transmission was replaced and it is running smoothly! thank you

When I pulled up for my appointment, I kid you not it took over 20 minutes for someone to even greet me. I got out of my car twice to attempt to find someone I was met with closed doors or empty offices. Finally someone did approach me and I was told my representative was Brittany. It was clear at 8 am it was quite busy, so I was understanding but it really set the tone for the rest of my experience. I was there to take care of recalls, and after calling to confirm that I could have my car back same day prior to my appointment, I discovered that they actually need my car for at least 4 days. I asked what my chances of receiving a hybrid or electric car as a loaner were, as I drive an electric car were, and I was told a flat no. I should just “close my eyes while I pay at the pump” like she does. I thought this was insensitive to my situation, as I haven’t paid for gas in a year and it’s no secret that the inflated prices now are wild. From there I got a few updates over the next couple days and then radio silence. On day 4 I called the dealership 3 times to get an update, 2 of those times I called and left voicemails for Brittany, and was just told they still need my car. On day 5 I had to call again, calling Brittany again 2 times and leaving voicemails, and was told again by Brittany they need my car still. She also apologized as she was at an offsite training, but in the same sentence told me if I needed updates on my car to directly call her. I was kind of surprised by the remark as 1) I did try that and 2) she JUST told me she was at an offsite training??? How does her office number help me with contacting her if she isn’t at her office?? Overall the experience left a bad taste in my mouth and I will simply find another dealer for my limited service needs moving forward.

I went here for the first time to get my oil changed and due to a recall. The guy told me that it would take all day so I went and rented a car at my own expense. They called me at 12:30 that my car was ready…. I didn’t need the rental after all. They also were not very friendly.

When I pulled up for my appointment, I kid you not it took over 20 minutes for someone to even greet me. I got out of my car twice to attempt to find someone I was met with closed doors or empty offices. Finally someone did approach me and I was told my representative was Brittany. It was clear at 8 am it was quite busy, so I was understanding but it really set the tone for the rest of my experience. I was there to take care of recalls, and after calling to confirm that I could have my car back same day prior to my appointment, I discovered that they actually need my car for at least 4 days. I asked what my chances of receiving a hybrid or electric car as a loaner were, as I drive an electric car were, and I was told a flat no. I should just “close my eyes while I pay at the pump” like she does. I thought this was insensitive to my situation, as I haven’t paid for gas in a year and it’s no secret that the inflated prices now are wild. From there I got a few updates over the next couple days and then radio silence. On day 4 I called the dealership 3 times to get an update, 2 of those times I called and left voicemails for Brittany, and was just told they still need my car. On day 5 I had to call again, calling Brittany again 2 times and leaving voicemails, and was told again by Brittany they need my car still. She also apologized as she was at an offsite training, but in the same sentence told me if I needed updates on my car to directly call her. I was kind of surprised by the remark as 1) I did try that and 2) she JUST told me she was at an offsite training??? How does her office number help me with contacting her if she isn’t at her office?? Overall the experience left a bad taste in my mouth and I will simply find another dealer for my limited service needs moving forward.

I absolutely loved getting my New Expedition Timberline from AutoNation Ford Tustin. Our sales guy Frank was fantastic. He was friendly, knowledgeable and patient. He was not pushy at all and that is one of the reasons they got me to buy the vehicle.

Amazing job from my guys Oscar Herrera and Alex, guys made sure I was in and out of there in the most convenient matter. Oscar Herrera is A1 in customer service very helpful guy💪Very good prices too.

The staff was so nice and accomdating and made my first car buying experience awesome. I appreciated it very much!

I have owned two Ford Fusion Energi vehicles and I couldn't be happier with my experience. If you are thinking about purchasing one, do it. You won't regret it.

I have been in this store for 4 years and I really like this store, the reception staff are polite and the maintenance is professional and efficient.

Smooth process, dynamic scheduling, friendly customer service. What more could you ask?

Ford AutoNation is awesome! I was all set up to buy a brand new bronco from a different Ford dealership and when I went in to actually sit down and sign papers they disappointed me the second I walked in. I drove directly to Ford AutoNation in Tustin and sat down with Sean. The guy is amazing! He is so on top of it! He answers every email almost instantaneously, he’s knowledgeable about the cars, and will actually guide you to pick the right thing for you as opposed to what just sounds good. I highly recommend going to this dealer and definitely speaking with Sean.

I had an incredible service experience here at the AutoNation Ford Tustin. I had the pleasure of working with Brittany and she was communicative, reassuring, and friendly each step of the way. I was really encouraged by how easy Brittany and her team made it to get my car back on the road. Highly recommend!

We had a great experience here, shopping for a pickup. Online tools were very easy to use and, in contrast to so many other dealers, you get the actual out-the-door price, right then and there. No stupid games, upsells and none of those bogus add-ons many other dealers make you buy. We worked with Brandon and he was always available for questions and quick to reply. Had to wait for the car for a few weeks (the new normal) and he kept us updated. When the car arrived, we scheduled a date and time and the actual purchase process was so quick and painless. Everybody at Tustin Ford was very friendly and helpful. We drove off with our new Ranger in record time. We will definitely check with them again, next time we're car shopping.

Great staff and great service. The pre owned RAV4 I purchased from them has been running like it’s new! I recommend these guys for your next car purchase.

Robert W., was a perfect gentleman and should be commended on his work ethics. Robert is a huge asset to your organization. Greg Pahel

Sales team is GREAT. They follow up with you but are NOT pushy when you are looking at cars/trucks. I ended up getting a Ranger from them at a great price and they provided awesome follow up. I appreciate this dealership. Now that I have used their service department - I wanted to follow up. This is one of the best dealerships I've ever dealt with. Thru and thru. Sales/service/parts. All grade A! Christian is a great service rep. Thanks!

Always courteous and reliable.

Waited for 25 mins in service department and nobody came to help. All they said was “somebody will be with you shortly.” Note, we were the only one there, no other customer in the line or anywhere around. Just avoid this service.

really good service

No will go somewhere else next time

Great experience with service. Christian Kirk was my service rep. I will definitely ask for him on my next visit.

Very professional costumer service Johnathan Wax very helpful.

Recently purchased a beautiful, low mileage 2021 RAM 1500 Limited as an out of town buyer. Vehicle only had KEY Fob at time of purchase. General Manager Scott C. facilitated a quick and generous resolution to the issue. I am very happy with the result. Thank you Scott and AutoNation, Tustin.

David in the service dept is incredibly nice and helpful. I was really hoping that I had found a good place for repairs. However, when the exhaust braking switch needed replacing, I was punched in the face and wallet for $800 in labor for a 15 min job. If future repairs are needed I will give them another chance but only because of David's help.

I have had great purchasing exprience at AutoNation Ford Tustin. Their Fleet Manager, Daryle, helped me with my order and he was very helpful with my decisions on the options. Although, the wait for my order was way more than I expected, Daryle tried his best to compensate me with getting possible rebates, discounts on accessories and free installation on them. I like what he told me in his email, 'My job didn't end when you left the store'. Very nice guy! You can always trust him if you are going to order at AutoNation Ford Tustin!

What a great experience! I just bought a used GMC Sierra from AutoNation Ford. The whole experience was great. Omar the salesman that helped us was incredible. He was straight forward the entire time. He has already checked back in with me a couple of times to make sure everything is good. Alex the finance manager was very patient with us. (We had our 3 year old with us). Not a bad thing to say at all. Would highly recommend buying from AutoNation Ford Tustin!

Sean Sunay and the AutoNation Ford Tustin team were great to deal with on my recent vehicle purchase. They've earned my trust and I will go back to them for my next vehicle and recommend anyone interested in a Ford, or used vehicle, to do the same.

As expected I had again a good experience with the conducted service. Four stars only because this time my truck did not go through the car wash at Ford Tustin.

I worked with Christian and he was very professional and worked with me to try to get my parts before the weekend. He did and was able to get my Truck running so I could help my in laws move over the weekend and get back to work Monday. ⭐️⭐️⭐️⭐️⭐️

Excellent communication and follow through. I give Christian 10 stars!

Bella was the best !!!!!, Thought I was leaving my car there for a recall. But she had it fixed and washed in 30 min , And I got to drive home 🤯👏 . Thanks Bella you rock !!! PS Please Excuse my rude self but BIG Shot Out to the mechanic that assisted Bella lmao!!! Seriously tho , I want to say Nick was the name I caught if I'm wrong forgive me he was the strong silent type but couldn't be more appropriated .. I even said I owe him dinner. .. 😁 I have never been a Ford girl and I'm still all for my Rams for FootBall and Chevy in the mud BUT Ford is definitely movin up into my line up .... Thanks guys!!! Hope I won't have to see you again ,😢 but I prob will it's a Ford ... Jk ...🤣Kinda !!!!!...

I had a great experience purchasing my new truck at AutoNation Ford Tustin. No haggle and what you see is what you get which in my opinion is what you want in a dealership. The experience was quick and easy. I was in an out of the dealership in just a couple hours with a truck that I am very excited for.

All of your personel were extremely helpful and professional. Your salesman, Omar was excellent as was your finance director, Rana.

Our experience at AutoNation Ford Tustin deserves 10 stars. From our first interaction with Sean Sunay to our last with William, in finance, the whole experience was painless and exceptional. We got a good trade-in, and got into the Ford Explorer Timberline that we wanted. Sean was the best, answered all of our questions, didn't pressure us into anything, he was very informative. William was just as great. From all of our options to financing, to explaining everything to us, more than once, he was very patient and understanding. We had a great experience with this dealership and would highly recommend them to anyone who is looking for a new or used vehicle, they have definitely won us over with any future business.

I am like everyone, I wish I could have been paid more, but I do understand the agreed on amount.

Israel is awesome he tried to work with my budget to give me a good deal. The truck is in like new condition love the whole experience. Highly recommend!

Jose was very helpful. Great service I’m definitely going back to get the lightning

Put a deposit on my F-150 Lightning through Ford the moment it was possible and fortunately AutoNation Ford Tustin was assigned as my dealer. Elmer and team were fantastic throughout the process. Great communication, no added markups or add-on's that weren't requested (the same can't be said for all dealerships across multiple brands), and overall a perfect experience all around. Thx AutoNation Ford Tustin team.

My reason for a 1 star rating is it was impossible to get a hold of my service advisor just to get an update on my vehicle. Advisor would not return my calls and when I asked to speak with a manager I was sent to a voicemail stating she was on vacation with no alternate contact info. I left several voicemails with my advisor and instead of calling me back per my request he would only text me back . Horrible customer service.

Great service, recommend buying, selling or servicing your vehicle here

In Sep 2022 I took my car in for some repairs that were covered under warranty that was expiring in Oct 2022. They had my car 6 months to the day, and barely provided any updates along the way. 3 months after getting our car back one of the major original issues is back and now our warranty is expired. I've reached out to my service advisor several times, but I don't appear to be a priority because I'm not getting a response. This is preventing me from selling my vehicle and I'm beyond frustrated. Do NOT take your vehicle to the Autonation Tustin Ford location for service!!

Christian was awesome. Super friendly and so easy to work with. Ordered the part I needed day before, brought my truck in 7am and was done 10am. I needed an extra invoice afterwards and Christian emailed it to me immediately. Dealer repair was pricey but service was excellent.

I bought a user car from here. Experience was good. So far my best experience has been with their service dept. Been in multiple times now and Christian is the best service advisor I've worked with. Communication is key and he is on point with his.

Been working with this dealership since 2006. This is the first time I worked with Brittany. She was professional, timely and friendly. She actually answered her phone when I called. Looking forward to working with her on my next visit.

The worst service department I have ever seen. Service advisors never pick up the phone. No any email update about the vehicle status. You nees to call hundred times to get any update till somebody picks up the phone. Left multiple voice mails for Service manager, never got back to me and the same with general manager. They kept my vehicle untouched for more than 6 business days and still don’t care. Please avoid this service center

Jonathon was my service writer and was the best I’ve ever had bar none. I will alwaye ask for him and no other. He is a winner and we were lucky to have him. YOU are too.

Provided transparent pricing over phone, text, email. Arrived at dealer, no haggle execution of vehicle purchase .

Bought a bronco sport. Was a seemless no haggle experience. The team from Israel, zack, Sammy and parrouz were all very helpful.

The entire staff was professional and friendly. I particularly appreciated Frank, who sold me my Bronco Sport. Financing was also easy to work with.

I was finally able to make an appointment by calling AutoNation Ford Tustin for a flat tire and oil change, but I feel lucky. The service was great, but the phone system is not helpful. I was told that the main number just goes into an endless phone tree. One must call a service technician directly if you do not use the website to recreate an appointment. While AutoNation is working on this there is not direction to avoid the central number at this time.

Fast service and friendly staff.

The service was terrible I was told it would take about 1 hour and a half to get a oil change. But about a hour later I noticed my vehicle to the side not in line to get work done. It turns out the skip my car when I asked the service writer about they acted like it was something they do normally. Over all terrible service and no customer service I don’t recommend these dealer for service especially for minorities seems like they push our cars to the side.

Christian took care of me, as usual.

Gabriella Kelly serviced my vehicle! She is fantastic. Give this woman a raise. Her excellent communication, proficiency, and attention to detail rivals her beauty. When it comes to costumer service, she delivers. That's rare for repair shops.

Amazing dealership! Paired with Dylan when I ordered my Mach-E and was my main point of contact when I had specific requests or even random questions. I appreciate his honesty and how realistic he was for when my car was getting made and being shipped. Chris, in finance helped us with all my warranties that I wanted and didn’t push when I said no to certain protections I didn’t want. Was honest and told me the uncertainties of life and the car which in turn put a great perspective on warranties (don’t cheap out and get them!)

The team at AutoNation Ford in Tustin is the best! We always have the best experience with Daryle and anyone else we run into. Selling and buying cars from them is streamline and we know we are getting the best deal!

David was awesome! Great service

Efficient and comprehensive service by helpful technicians.

Fast and Friendly Service - Dropped off car in the morning, they set up a lyft ride home and one bac from the dealership. - They sent video inspection video going through the recommended services which was really helpful. - Got my car back that afternoon, Christian was a great service rep.

I placed an order for a 2022 Ford Transit on Oct 15th of 2021 knowing it would take 6-8 months. I got confirmation from Ford the same day that it had accepted the order. In December I got an offer on my current van. I called Daryle (who took the van order) for my status. He said my order had went to plant December 22nd. Because of this, I sold my van to get ready for my new van...Each month after, there was no updates unless I emailed. After a month and an email from me, he told me it didn't go to plant. So I sold my van because he said it went to plant and now it didn't even go to plant. The following months, of course only after I emailed...keep your fingers crossed, your van is the next in line. I called Ford Marketing and they told me if the dealer never applied for a COVP (Customer Order Verification Program), your order would not be built. Called Daryle and he told me he didn't need a COVP because he ordered through Fleet. I called Ford Marketing and they told me he ordered it as a retail order. I called Daryle back and he said he didn't need the COVP and that he gave me the highest priority code 19 on my order. Another dealer told me highest retail priority code is 10. Well, this week I called Ford Marketing and they said that my order after 9 months of waiting has been balanced out. Daryle still hasn't called or emailed me to tell me it was balanced out. I emailed him saying I would place another order if he gave me my original original order price (it has gone up $5k), got me a COVP, and made some guarantee that my van would be built this time....crickets so far. Bad customer communication and a bunch of lies. I have all his response emails and text messages if you don't believe any of this. You would think they would work harder to keep a $61k deal on the table.

Danny’s service was great and everything went smoothly.

Buying a car isn't what it used to be. But Elmer at AutoNation is a great guy to work with. If you've been searching for a Ford Maverick like I have, you already know it's a struggle. But Elmer has been super communicative every step of the way. If you want to order one, make sure you go with a dealer that won't charge you over MSRP. I would definitely recommend Elmer to anyone looking for a car.

Went in with an appointment for a pre-owned car. The paperwork was easy, the salesman and finance manager both made the experience painless. They even delivered the car to my house to finish up the paperwork and filled the gas tank (great considering gas prices right now).

great service

A good experience thanks to Alexander for your help

Pouya, our salesman, and everyone at the dealership was great. Thank you Auto Nation Ford Tustin for our beautiful new Ranger.

good place to buy a car with low stress level

Very nice service with the sales person

I had an enjoyable experience with Daryle Uhrich "uh-rich" haha. He was very down to earth and genuine which isn't easy to come by nowadays. He made the whole process smooth and enjoyable. He was very knowledgeable about the suv I was buying and made sure to let me know he was always a phone call away. Only reason I deducted a star was because I had to tell the finance guy I wasn't interested in a warranty like 15 times (no joke) that was the least enjoyable part. But uh-rich made up for it so i only deducted 1 star.

Worst Experience Ever! Purchased a certified pre-owned '18 Ford Focus with low mileage & an extended 100K mile powertrain warranty in Feb 2019. Immediately starting having major issues with automatic powershift transmission including shuddering, hesitation, improper shifting etc. Brought it into service 4 different times and each time service replaced the clutch (not trans). Each time the car would work for a short period and then the issues would start again. Very frustrating with the time and hassle but at least Ford addressed the issue. Started experiencing same problem and brought car into service in May '22 to address same issue and get general service and oil change. They kept the car from Thurs to Monday (and apparently used for personal errands as I found a receipt in the cup holder) called me on following Monday and told me they "couldn't find anything wrong with the car". Obviously I would not go through the headache, time off work and hassle to take the car in if the issue was not significant. After 3 days of arguing with the service advisor (who also claimed the car was not under warranty even though it is clearly documented on my sales recepit) I made appt to pick the car up. When I picked the car up, the service advisor was "not in until later" even though I had an appt with him, no one else could assist me and no one could tell me if they performed the other services..oil change etc. There was no service record in the system, no invoice etc. They said they would email me later which they never did. They just handed me the keys without asking for ID or anything and I drove off. Later that day I called and spoke with the assistant general manager who expressed concern over my experience and lack of service record, invoice etc. (I also mentioned about my car being used for personal errands) and assured me he would look into it and get back to me the next day which he never did. The whole experience was extremely shady. We believe they do not have the parts to perform the warranty repair so they instead chose to conceal the fact that ever brought the car in in the first place.

Good afternoon, I just wanted to thank Tony for helping me in the purchase of a 2019 jeep cherokee traihawk and other details, although it has been a couple of months, I contacted him, I asked questions and he kept me up to date while they were solved, he is a GOOD AND RESPONSIBLE person, I recommend him without thinking twice times

Even though my car was not a Ford product I found them to offer great service .. Highly responsive from the parts department to the service department everyone was thorough, considerate and professional.

I took my car in for an oil change and to make sure everything was good for an upcoming road trip. The guy who checked me in was very nice and professional. I dropped my car off and he did great calling me with updates. I think his name was Daniel. I’m overall very happy with my service

Fast and friendly service. No pressure.

Great experience buying a used car from Tustin Auto Nation- Ford. Quick and easy, fairly priced car, no price haggling whatsoever.

Service consultant ensured all my concerns were addressed.

My son did me the favor of taking my car in and he arrived early. The service Dept. was on-time & had it done quickly. We appreciated that. I always use them. Laura M., Irvine, CA.

Fast & professional & reliable

Autonation Ford sale process was very easy. No dealer mark up on 2022 Bronco special order. If in the market I would definitely buy from them.

Had a great experience dealing with Brandon R to get my new truck. He kept me informed of options to get exactly what I was looking for.

The good news is ... my car was fixed under warranty. The bad news is ... the service team lacks communication even the Service Director never returned my call. There is always room for improvement. 1. When a driver pulls up to the service drive, acknowledgement should be made. I actually had to walk up to a tech and ask for assistance, this should never be the case. 2. Professionalism is always a must. 3. A 'people-first' attitude should also be present. To The service team, it wouldn't hurt to create loyal customers through good customer service with a focus on increased profits, increase conversion, improved public image. And don't forget service with a smile. Remember, customers provide positive endorsements and research shows that people often make purchasing decisions based on recommendations. Not the best service experience. Wouldn't hurt this dealership to start making some changes surrounding their customer service mindset.

This is a great dealership. Everyone is very friendly and the customer service is amazing. I have bought many cars from this dealership and their high quality customer service makes me a repeat customer. Almer and the staff are great to work with and they really take care you. Can’t say enough good things.

AutoNation Ford was amazing

Very happy with the jeep I got. Fair prices great customer service.

AutoNation in Tustin is fantastic. The service is amazing and they really take care of you. It’s not just another dealership. Almer and the entire staff makes you feel at home and the customer service is exceptional. I have bought 4 cars from this dealership and I’ll be a repeat customer for life.

My wife and I had dealt with multiple Ford dealerships and were tired of the back and forth, deceitful sales tactics, absurd dealer markups / add ons, lying salesman (and managers), lack of transparency, and in general complete lack of customer service. We had contacted nearly every Ford dealership in Southern California and were very displeased with our experience. Having prior sales experience, I was well aware of what to look out for and just how shady dealerships can be. The vast majority of dealerships PREY on car buyers and their lack of knowledge in the car sales business. That having been said, our experience with Sean and Israel at Auto Nation Ford in Tustin BEYOND exceeded our expectations. There was no back and forth, we were given a fair price right out the gate, no hidden fees, and these two acted as though they were taking care of us on a personal level. I really wish they would have been my first phone call, because knowing what I know now they would have been the last. So much time and headache would have been saved! I was really impressed with Auto Nation Ford in general and would highly recommend them to anyone looking to purchase a Ford or other used vehicle. I want whoever is reading this to know that I was not paid, asked, offered incentives, etc. to write this review, this is purely because these men (Sean / Israel) and this dealership as a whole provided a service and sales experience that is worth recognizing. I would be more than willing to refer my friends and family to these salesman and this dealership and would have complete confidence that they would be taken care of! Please contact them, I assure you - you will not regret it. Do yourself a favor and stay away from Sunrise Ford, Ken Grody, and Gosch!

My wife and I had dealt with multiple Ford dealerships and were tired of the back and forth, deceitful sales tactics, absurd dealer markups / add ons, lying salesman (and managers), lack of transparency, and in general complete lack of customer service. We had contacted nearly every Ford dealership in Southern California and were very displeased with our experience. Having prior sales experience, I was well aware of what to look out for and just how shady dealerships can be. The vast majority of dealerships PREY on car buyers and their lack of knowledge in the car sales business. That having been said, our experience with Sean and Israel at Auto Nation Ford in Tustin BEYOND exceeded our expectations. There was no back and forth, we were given a fair price right out the gate, no hidden fees, and these two acted as though they were taking care of us on a personal level. I really wish they would have been my first phone call, because knowing what I know now they would have been the last. So much time and headache would have been saved! I was really impressed with Auto Nation Ford in general and would highly recommend them to anyone looking to purchase a Ford or other used vehicle. I want whoever is reading this to know that I was not paid, asked, offered incentives, etc. to write this review, this is purely because these men (Sean / Israel) and this dealership as a whole provided a service and sales experience that is worth recognizing. I would be more than willing to refer my friends and family to these salesman and this dealership and would have complete confidence that they would be taken care of! Please contact them, I assure you - you will not regret it. Do yourself a favor and stay away from Sunrise Ford, Ken Grody, and Gosch!

Online chat kept asking me the same questions over and over, would not answer my simple question, "is a specific vin that's showing in transit available for purchase?" Called, same issue, we can't answer your question without your phone number, "we will have to check and call you back." Isn't that what their computer is for? How can a salesperson not have access to their available inventory?

Bob as always provides the best service anyone can ask for!

Frank and Christopher were very helpful and the whole staff was very friendly. The vehicle is in Great condition.

No communication from service department, the car was there more than a week and was not delivered on time, calls were not returned to provide status of the vehicle (5th time I bring the car for the same issue)

Honestly blown away by how amazing the service and promise not to haggle actually came through! Not only was the location immaculate and very impressive but the person working with us, Anthony, or he goes by Tony, was very friendly and welcoming and was a pleasure in guiding us through the process of purchasing our gorgeous and, like brand new, used vehicle. AutoNation was not lying when it said there was no haggling, it was honestly just the price of the vehicle plus tax title and license. It was like heaven compared to all the other dealerships that we had to deal with beforehand. I recommend this location for anyone that's looking for a new or used vehicle, hands down!

Excellent service, easy financing and quick wrapping up the deal. My time is valuable and they were able to have me out the door in an exceptional amount of time with the car I was looking for. Salesman Isreal was amazing, upfront and extremely kind and respectful during the entire car purchasing experience.

Bob Selff was outstanding as usual

Thanks Christian, for the prompt and courteous service for the problem I was having with the Sync software. It would not properly install before, but you were able to make it work.

The customer service was great with great communication. The downside was it took over four hours for the transaction.

Bought a new Ford Ranger there and they were the best Ford dealership I worked with. Sold the truck at MSRP and didn't have any other add-ons other than Taxes and registration. Nice people as well, no complaints.

Had an appointment for 10 am went to drop off vehicle and the service person said they had to check to see off the had any service availability for the day left. Finally dropped vehicle off and was told I would receive a call once finished. No call ever was made ended up going back to dealer and the car was finished. Would be nice to get the phone call like promised.

Bella and the Team there at Tustin Ford Atuonation are always honest and upfront with all my visits.

The purchasing experience was very good but things went south when I picked up the car. I purchased the car on the 9th but didn’t pick the car up until the 13th. They were suppose to tint my windows and fix a recall . None of this was done by delivery of the car. I had to drive back to get the windows tinted and no one can truly tell me if the recall is fixed. The favorite by line is someone will call you back. I live in LA County and with gas prices can’t keep driving back to Tustin. So far the follow-up and efficiency is not up to par.

I purchased a 2022 Bronco Badlands with the assistance of Elmer. One of my smoothest transactions with a dealership. Communication was clear with no surprises. I would definitely do business with Tustin Ford & Elmer again. Elmer is a professional & a man on integrity.

Bob is the best, very honest, helpful, knowledgeable. We have been taking our Mercury Mariner to him for years.

Edgar helped me out with my Ford Maverick and was super helpful and kept me updated through the whole process took me almost a year but I got it now and LOVING IT

Great price and service. Be mindful that you do need to discuss about the optional package when buyiing

Everyone we worked with was excellent, from Sam our salesman to Chris who worked up the contract. It was entirely low pressure and we were able to locate the exact vehicle I was looking for. I think it was absolutely the best car buying experience I have ever had. Thank you so much to everone at AutoNation/ Tustin Ford. A great group of people.

I feel like I was charged for repairs that didn't have to be made. Labor was very expensive for stuff that didn't sound so complicated. Definitely never going there again. Avoid at all costs or you'll get ripped off

I have been coming to FORD AutoNation Tustin for service for over 20 years now. My advisor Bob is Incredible! always honest, always on time and always takes care of both my car and me when i am there. I made appointment on line this time, loved that experience and easy. The time in seemed super busy at the location but my car was all done and ready in an hour. I feel safer now and know that my car is in top shape! i HIGHLY recommend this service location for your Ford and other car needs

Elmer was so helpful and knowledgeable throughout my experience with AutoNation. I am so happy with my new car!!

My process in purchasing a car online was smooth and hassel free! Sales worked with me in getting a low rate and getting papers to me fedex for quick signature and approval.. easy process

Mos of time - takes good care of me with Ford vehicles my company provides via company lease program. Excellent service and always provide dealer car wash Most recent experience not so good. 1) Made appointment online and specified was for tire replacement (at recommendation of AutoNation Ford Tustin in APRI:L 2022 oil change visit) 2) Instead, another oil change performed (with oil less than 4,000 miles driven --- mostly highway). Was told after two hours that Element Fleet did not yet approve tires. Then told 15 minutes later--- tires not even available at dealer (would take 4-5 hours for delivery) 3) Took car to Big Tire instead who had tires AND secured approval from Element Fleet wtihin 30 minutes 4) Follow-up call to Element --- noted that Element did not receive request for tire replacement from AutoNation Ford. 5) At least the Starbucks coffee bean machine is nice at AutoNation Ford (with multiple choices in preparation --- Cappucino...)

Have purchased a couple cars now and always stellar service! Great team! Thank you for another great Ford experience

I do not recommend going to Ford of Tustin for service. I was warned not to go by friends but thought they were being over critical. I was wrong. My service writer was not responding for two days by phone or text, when I got the service manager involved he promised me a call back then I was never able to get him on the phone again. After 3 days of no response, no one who could give me the status of my truck, and 8 days of being at the dealership I went and demanded my truck be returned to me. To my surprise my service writer was there and available and further, they were not busy. Unfortunately my truck was not fixed for the issue I brought it in for and now my remote start and keyless entry keypad do not work. When contacted by their customer service after the fact I was promised a phone call to remedy the situation, it’s been a week and no one has followed up. Beware.

I do not recommend going to Ford of Tustin for service. I was warned not to go by friends but thought they were being over critical. I was wrong. My service writer was not responding for two days by phone or text, when I got the service manager involved he promised me a call back then I was never able to get him on the phone again. After 3 days of no response, no one who could give me the status of my truck, and 8 days of being at the dealership I went and demanded my truck be returned to me. To my surprise my service writer was there and available and further, they were not busy. Unfortunately my truck was not fixed for the issue I brought it in for and now my remote start and keyless entry keypad do not work. When contacted by their customer service after the fact I was promised a phone call to remedy the situation, it’s been a week and no one has followed up.

Nice people.Waiting for them to fix my vehicle is okay bc of the free coffee and tv. Manager gave me a good deal on fixing all my issues

Robert and Pete tried to low-ball Me for 30% under what other dealerships were offering after making it very clear I have better outstanding offers. sleazy as always. btw, all electric fords will be listed on ford's website at MSRP in the coming year. one less reason to come visit

Service was excellent, the car I like was in another location 75 miles away and they brought it to the Tustin Location so I could have a drive test

Ordered my 2022 Ford Mustange Mach-E in Oct 2021 through Tustin Ford. Great experience from start to finish! They were available for questions, concerns and still continue to be! I would absolutely order through this dealer again!

It was as a great experience buying a car I can wish for. The price given was their best price which was better than the 4 other dealers I visited before going to AutoNation Tustin Ford. Jose and Frank were great and worked together to get me the Ranger I wanted. Finance was great to work with and gave me multiple options. Overall a great experience and would recommend going here for your next car.

Had the best experience buying a brand new car there at Autonation Ford Tustin, Elmer Lopez was super helpful and nice, best experience I’ve ever had buying a car. Elmer made the process easy and fast, I will definitely be going back when I buy another car.

I was doing online shopping (looking for a used car) My wife and I came across a BMW X3. We sent a message asking if it was still available. When then 8 hours I got and email back stating the car was still available. I made an appointment to go look at it. I was perfect ( few minor issues) but they took take care of the issues. Sam was awesome he was very helpful. Then Chris in finance was great also. I was in and out in 2 1/2 hours. I would recommend my family and friends.

Had the best experience buying a brand new car there at Autonation Ford Tustin, Elmer Lopez was super helpful and nice, best experience I’ve ever had buying a car. Elmer made the process easy and fast, I will definitely be going back when I buy another car.

Great customer service. Great communication. Quick and easy buying experience.

Great!!!!!!!!!

This is the 2nd vehicle my wife and I had purchased in the past year. Last year I drove off with the F-150 within 45 mins. Last week we decided it was her turn for a new car and the purchase went smoothly. Not as quick due to her trying to decide between 2 different vehicles but everyone was professional and helpful.

I’ve been an original reservation holder for the ford bronco for roughly 2 years. Throughout that time my salesperson -Elmer was incredibly responsive, knowledgeable and thorough. He let me know what was going on with my order and kept me updated. He notified me when my bronco was about to be shipped to their dealership so I could be prepared to pick it up. When it came in, he highlighted all the features when we took it for a test drive. As a fellow person, I appreciated his low pressure approach and exceptional service throughout the entire sales process. The rest of the the team was a pleasure to interact with as wel - the finance sept and Elmers manager. I’d recommend Ford Autonation Tustin if you’re in the market for a new/ used car.

Very good experience, car was exactly as advertised and sales staff was helpful, knowledgeable and straightforward.

Greg the service manager took care of some warranty work faster than expected. 👍🏻

Bob Selff is a great Service Advisor but each time I pick up my truck from service there is grease all over door and steering wheel which I need to ask to be cleaned. Has happened last several visits. Ridiculous.

Updating this review as my Ford Focus ended up being a Lemon. I had to go through an attorney to force Ford to buy my car back. Great! Farhan was beyond helpful and not pushy at all. Love my car!

Love the Bronco but Pouya promised me all weather floor mats and he never delivered on that promise. It’s been 6 months since I’ve heard anything from him about the mats. Also at the time of purchase the manager said that he was going to give me a 500$ part’s credit for buying 2 cars in the same night. We didn’t receive that either. I’m guessing they are liars at this point. Don’t believe what they “promise” or say. They just want your money.

Horrible experience. Bought a used car form AutoNation Ford Tustin. The car had some issues that were covered under the warranty that came with the car. The warranty was from AutoNation Ford Tustin. Made an appointment for service using their online appointment system and called immediately to confirm the appointment and explain what the issue is so I get to the right person. The person on the phone was great, send my call to the service adviser, I left a detailed voice massage with never heard back. I went to my appointment and found the service adviser. The person had horrible attitude. Told me that has no access to the voice mail system and somehow it made it sounds this is my fault. Total lack of customer service. Made me wait for 6.5hrs. It took them 6.5hrs to 1. Check my car for oil leak (none were found), 2. Check my breaks (no issues were found), 3. Check the balance of my wheels/tires and rebalance them. 6.5 hours! This work should be no more than man hour or two. I had an appointment. On multiple occasions I was told that regardless I had an appointment, I should leave and come another time again. I was told that an appointment is just to get them to look my car and it’s not like at the doctors office where if you are appointment is at 11 you see a doctor about that time. The worse was when after 6.5 hours of waiting, I took my car and start driving home and realized that the issue is not only still present but now it’s worse then when I got the car to them. The total experience was horrible. Made me regret even going to the dealership. That service adviser was snarky and rolled eyes on me and had disrespect. Made me feel that I was stuck with them and had to eat it all.

Christian was on top of things. He understood my circumstances and worked with me.

I recently purchased a New 2021 Ford Ranger XLT Sport Crew Cab for my daughter. We both love it. The entire process from placing our order online to finalizing the purchase at the dealer was very smooth. Want to thank Elmer Lopez (sales person) for helping with the process from start to finish. He is great and truly recommend him.

Best Ford Dealer In Town! Giving Them 5 Stars Because They Helped Me Out A Lot & Got A Great Deal On My Dream Car!

Best car buying experience I have ever had. I factory ordered a a Bronco and paid MSRP with no additional accessories added on. Chris in the finance department explained the plans they offered but didn’t force me to buy any of their plans. Sean Sunay was my sales guy and he kept me updated from the beginning of ordering to the end when it got delivered to the dealership. I will definitely come back and will recommend AutoNation Ford Tustin to family and friends.

I had a service appointment and waited for car. The oil change took 1:15 minutes. When they washed my van the car wash dislocated the rear wiper which I did not notice until I got to my next appointment. I had to come back to have them fix it.

Great experience.

Traded in my car the beginning of February with a balance that was supposed to be paid off by AutoNation Ford Tustin. It's now May 22nd and they still haven't paid off the vehicle. It has now accumulated late fees and the bank has added insurance. I called numerous times to the financial department, I've left voicemails and never received a call back. After calling multiple times I finally reached someone. Rona has said to sent the check but my bank has still not received it. And everyday the loan is accumulating fees I'm now responsible for because of AutoNation Ford Tustin.

Ford Service team is an excellent group of professional staff. My experience was 5 ⭐️

Brought my car in for an oil change at 7am and used their ride share service to bring me to work while they worked on my car. I received an email around 10 or 11 that it was finished and I tried to call the department to pick me up to return to the dealership to pay and get my car back but the representatives that answered could not get ahold of anyone in the service department. I called 4 times from 11 to 6pm, and left 2 voicemails that were elevated to a managers voicemail. Nobody returned any calls all day, and eventually I had to pay for my own ride share back to the dealer from work a few minutes before they closed costing me another 40 dollars in addition to the work done to the car. There was only one agent still in the service department that had never received any info I had been trying to reach them. I'm not sure what the issue was that day but it was incredibly frustrating to continue calling and be told someone would call me back to arrange the return trip for 7 hours.

I am horrified of the service they provided and this is was not the first time so I learned my lesson too late. I would not recommend this place at all. They blame it on being busy, a diagnostic can take a week and if you don't call, they wont. If you call, "good luck" in getting someone. You get someone in another state and they come back to you to tell you they are busy and no one is around to talk to you. I complained about the fact they did not call me to give me an update or courtesy call and I was told that there were 5 more dealers around. After five hours i decided to call the sales department and I was given a service coordinator but now I know why they are still getting doing so such a bad service. It is bad from the top to bottom. NO STARS but it wont let me post it.

We came in and needed a truck that night.My husband did some research and the price was right.Thanks Auto Nation for great service.

Go See Sammy if you want a Salesman that’s easy to deal with and friendly. I hope the service department will be the same because it’s not far away from my house.

The service there is the best I've ever experience. They where very friendly, fast, and no haggling nonsense. I have had bad experiences at other dealerships so it was refreshing to have a great one. I will definitely be using them again!!

Service was amazing! Israel and Zach were very helpful. I would highly recommend Ford Autonation for anyone on the market for a new vehicle! Thank you guys so much.

Tustin Ford Auto Nation was good at making my purchase easy. Thanks for my Mother’s Day purchase. My husband dealt with Peter and Dylan and we would buy from them again. Thanks!!

Great atmosphere. Very pleased with the service. Seem less from the beginning till the end. Very happy with the communication. Would recommend. Sean was a huge help. Thanks again.

The service was amazing. And I left very well pleased. Israel and Zach were very helpful. I would highly recommend that you visit them when you’re on the market for a new vehicle. Thank you guys!

Prestan un servicio profesional y ante todo son muy honestos con sus cliente. La atención es excepcional, tome una buena decisión al comprar mi auto Ford.

We bought a 2020 Ford Ranger from Sales Asscociate Frank Amaya. The truck was a surprise for my son. Frank was very well versed and competent in speaking about the features and benefits of the vehicle. I would highly recommend that If your looking for a vehicle please see Frank.

I recently bought my first car from an AutoNation Ford Tustin. I liked the fact that they were able to give me a better offer than other dealers. The managers proved to be real professionals, were very friendly and attentive. For my next car purchase, I will contact the AutoNation guys again, thanks for the great job!

I was in search of the ever popular Cactus Gray Ford Bronco Sport. Many dealerships were limited or had applied outrageous " Dealership Mark Up" prices. I met Frank Amaya of Tustin Ford and he searched his inventory for the exact vehicle I sought for my wife's birthday present. He was pleasant knowledgeable and genuinely friendly. After many many vehicle purchases in the past Tustin Ford was exemplary. No hidden prices or promises that were later denied. After locating my desired vehicle Frank presented me with a " Out the door " price..Easy...Sold.. Christopher Ellis in finance was just as pleasant. No pressure on the purchases or surprise cost. Everything was honest and straight forward. Thank you Frank and Christopher and Tustin Ford for making my purchases a pleasant experience. A trade that has been lost with the new ever changing Internet way of buying cars.

Had such a great first time experience here at AutoNation Ford Tustin! I had a 9:20am oil change appt and they took me in right away, did a full check on my car since I was going on a road trip that week, washed & vacuumed my car. Thanks so much!! I will definitely be back!

Great experience, we did not feel rushed or pushed into a contract that did not fit our needs and wants. The staff stayed late midweek to complete our paperwork and was quick to follow up the next morning about our first drive in the brand new car. Ask for Nick, he has been a great help and contact through the process. Also their service department was also quick to introduce themselves and gave us the contacts we needed if the time ever comes for service to the vehicle. Overall great experience from start to finish!

Awesome experience, Dylan Alvarado was absolutely awesome in his customer service and dealing with with us. Very personable and quite easy to get along with. Quick approval and paperwork signing. I am absolutely loving my Mustang! Thank you Dylan, and thank you Autonation Ford Tustin for the great car buying experience.

We first went to Autonation to test drive a Ford Bronco back in November 2021, however, there were none in the lot. Tony, who gave us a tour grabbed our contact information and promised to contact us whenever a Bronco was available. Numerous times we received emails and texts regarding information on the Bronco, however, either they weren’t a good fit for our family or were sold immediately. Fortunately, Tony stayed in contact and was determined to find us the car we were looking for. I got the car I wanted and now we are looking forward to our new adventures for the future! Thank you Tony! We love the Bronco!

Christian greeted me as soon as I arrived. He set up my appointment with the first available date that fit my schedule. He was knowledgeable in regards to powertrain coverage and communicated the needed repair and cost. Easy choice as to who and where I will be taking my truck to for service. Thank you Autonation Ford of Tustin and Service advisor Christian Kirk.

Me encanto el servicio todos muy amables gracias.

I had a pretty great experience with Sean my sales guy super friendly and great communication. The Finance director Rana however used a sketchy fear tactic to try to sell me extended service / warranty. He brought in a "guy who knows trucks" who told me the turbo is a "ticking time-bomb" if I didn't have confidence in the truck or hadn't waited 5 months for a custom order i would have walked out that moment. I regret purchasing the service plan i was sold.

Ordered a Ford Maverick back in August of 2021. It finally arrived on 4/22. Sean Sunay was incredibly helpful with the ordering process, constantly updating me as he receives updates on his part, and making the purchasing process really easy. This is one of the best car purchasing experience I've ever had. They were as up front as possible, did not try to hide extra fees or convolute the financing/negotiations. If you're going to order a Ford from the website, I highly recommend working with Sean Sunay, their Internet Sales Manager.

AutoNation Ford was one of the best car buying experiences I've had. Nick Henry was friendly, low pressure, and made the usually stressful experience comfortable and easy.

We had a great experience purchasing our Bronco through Ford Tustin. Nicholas Henry was great at answering all our questions and even staying past closing to finish our paperwork. Along with AJ their finance rep we couldn't have asked for a more smooth process. I went in expecting to just take a look around but instead left with a new car. In addition within days I was also contacted by the service department to set up future times for car maintenance and reminders for oil changes. Overall great team!

I ordered a new Bronco from Auto Nation Ford Tustin. I worked with Sean Sunay and he was fantastic. He helped me order the Bronco and he was super patient with me as I pestered him daily asking when it would be delivered. Once it arrived, they had me in and out in less than an hour. I would highly recommend this dealership and Sean

My service advisor David Tach was a great help to getting my truck addressed. He made sure everything was taken care of and kept me updated every step of the way. I'll definitely be coming back and taking my truck to him.

Went in for a normal maintenance service for my truck with my girlfriend and we also looked at cars as we have a kid on the way so we looked at a couple cars and SUV and a sedan both we great deals and I had to thank the whole team at autonation and give Henry recognition for taking care of us and treating us well.

This is another unpleasant experience with AutoNation Tustin. without go with the details, it was a mistake that the finance did with the amount of loan and monthly payment, however, we were very patients, and didn't escalate this to management, as the guy did apologize and corrected that with a new contract! Apparently, this is not the case with the lender! as we just received the loan payment letter from the lender with the incorrect loan amount and payment ( monthly $80 more)! the case now with the manager (Peter), and we are waiting how he gonna resolve this issue, I will update this review accordingly.

Great experience… fast and efficient. Roberto helped me pair my phone with the app while they were doing the paper work to save time. 💯 best car buying experience.

It was great working with Elmer López during the entire process of ordering to receipt of my new 2022 Maverick. I would recommend Elmer as well as Auto Nation Ford Tustin in a heartbeat. It was such a smooth process, unlike I have had with other dealers.

First time buying a new car. AutoNation was recommended to me by a friend that lives locally and said it was worth the drive down from LA. Sean was friendly and professional. Would definitely recommend and will be going through them the next time we’re shopping for a new truck.

My experience at the Ford Tustin dealership was amazing! I traded in my car for a great price and bought my dream car. Nick was awesome - super quick, listened to my needs in financing the car, and did everything he could to get me a great deal. He made my experience as a first time car buyer great! Would definitely recommend Autonation Ford Tustin for all your car needs and ask for Nick!!

My experience at the Ford Tustin dealership was amazing! I traded in my car for a great price and bought my dream car. Nick was awesome - super quick, listened to my needs in financing the car, and did everything he could to get me a great deal. He made my experience as a first time car buyer great! Would definitely recommend Autonation Ford Tustin for all your car needs and ask for Nick!!

Great team work and very friendly.

Always a great service. Advisor always reports status of vehicle which is a great convenience.

They say no haggling, they mean it! They say under blue book,they mean it. It was the easiest car I have every purchased… we were per approved..had proof of insurance.. put our names on the dotted line.. took the keys an we were out the door!! Everyone was happy!!! Thank you Roberto it was a wonderful experience!!!

Dylan Alvarado went above and beyond to help me get my 2019 VW Tiguan. Fantastic service!! Andrew in the service department was also very professional and accommodating.

Great buying experience 5 stars. Ask for Elmer Lopez.

Love the service fast and friendly and always giving me the best way to save money ! I completely recommend I purchased a Range Rover and love it 🥰

Easily one of the easiest buying experiences i’ve ever had. Super transparent and really not trying to upsell you or BS you all day, would 100% buy again. Big shout out to Jose and Rama(sp?) for making the experience so easy.

I purchased a used BMW X5 on Dec 20, 2021 from AutoNation Ford Tustin and had a very bad experience because of dealer issues relating to undisclosed mechanical problems and lack of customer service. I returned the BMW X5 on January 5 through the dealer's return policy but would like to explain why i gave this dealership a 1 star. Although the dealership did refund my down payment and cleared the car loan through the finance company, I still have not received a reimbursement for the initial car payment I made towards the car loan on Jan 3rd, 2022. It has been almost 30 days and I have NOT received reimbursement for the initial car payment. I have also not been made whole for all the inconvenience of this warped experience. The issues regarding the purchase of the X5 are many. Let's start with the 10 day delay of actually taking delivery of the car (Dec 20, 2021 - Jan 1, 2022). I was told by Brandon and Zachary (used car dept) that the reason for the delay was that the parts were on order. When I asked Zachary (used car sales manager) which parts were on order, he said windshield wipers. Then, David M (used car sales manager) stated that a detail of the car needed to be done before I could take delivery on Dec 31st. When I came out to inspect the car on December 31st it was still not ready and I submitted pictures of the reasons why so this delayed my taking delivery of the car again. I submitted pictures of a stain in the rear compartment, torn upholstery behind the seat, and lack of car being cleaned to the sales management. Then, I decided to take delivery of the car despite these problems since Zachary assured me they would be taken care of by Friday Jan 7th. So, I finally took delivery of the car on Jan 1st. However, the previously agreed to spare tire that was supposed to be included was still not ready because it was "on order". Also, the interior was not detailed because the detail contractor "has been out for two weeks". I was relying on Zachary's word that all these issues would be remedied on Friday, January 7th. So Many red flags for this dealership. Overall, this process was unpleasant, frustrating, confusing, and something I never want to experience again. I am still waiting for a reasonable explanation as to what happened. I was never given an apology by anyone (until Zach finally said sorry via email) and was not even greeted by any of the sales management team upon returning the car. Then, I discovered a previously undisclosed mechanical problem with the engine losing power while driving which was the coup de grâce for me so I ultimately returned the vehicle on Jan 5th after losing all hope for the purchase. Again, this entire experience was a nightmare and I believe I should be compensated for the inconvenience. The time, expense, frustration, and lack of professionalism at AutoNation Ford Tustin is something I will never forget. I would recommend anyone who is thinking about buying a car from AutoNation to buy it from CarMax instead because CarMax has a 30-day return policy (instead of AutoNation's 5-day return policy). CarMax also gives you an extra month until your first payment is due.

Best Service Department on the planet! (Well, its at least the best I've ever been to...) Ask for Bob Sellf. This guy is a rock star! He is super attentive, accessible and responsive. His team is professional, fast and they do great work. I've been going to ANF for 5 years and I've never had a bad experience with anyone! From sales to finance to service, top notch!

AVOID THIS DEALERSHIP! If I could give negative stars I would in a heartbeat! If you decide to any business with them I recommend either recording phone conversations or only speaking to them in written form! We regret ever purchasing our vehicle with them! The only positive thing I can say is Elmer is a really nice and helpful employee. It’s not his fault that he works with a bunch of crooks. We were told before we signed any papers for our used car that we wouldn’t have to pay for registration until 2023, when we received our new plates in the mail guess what we had to pay? 2022 registration. We called and were told to go ahead and pay for 2022 submit our receipt and they would reimburse us. We did that and magically they had no idea what we wanted and why we were submitting our registration receipt. We were told that it was hearsay. GET EVERYTHING IN WRITING WITH THESE PEOPLE! Took my vehicle in 1 week after purchase due to an error message of service my front camera. Took it in, was told by their service team I don’t even have a front camera. They found out my front windshield was after market and they graciously replaced because they didn’t catch it before it hit the lot. Informed them about the CAL (calibration) on my dash and our navigation not working. Didn’t do anything about. Still receive Service Front camera message every month. We just had two days of nonstop rain and my headliner was soaked over my driver door, nothing to do with the sunroof, upon research that my husband started back when we got our car, due to the CAL message in our dash, he found that the GPS, Navigation and On Star is not working. It’s usually caused by a bad seal in the antenna. He drove our car an hour to their dealership in poring down rain to show them, how wet our headliner was. On the phone they recommended for him to wait until the following week to bring it in after it was dry. Why? So there was no proof? He took it in anyway, service needed to find out with sales who was going to pay for it. Chris from finance told my husband he would call him back the next day with an update. Well wouldn’t you know we never got a phone call. My husband had to call today because it’s raining again, he spoke with Sales Manager David that informed him they will in fact NOT be paying for any repairs due to that it’s been 6 months since we purchased. So I recommend AVOID THIS DEALERSHIP! Zero stars! In the photos you can see the dates that I took these pictures of all the error messages we’ve gotten. Too bad the car didn’t give us a warning message about doing business with this dealership when we test drove it.

Maybe to purchase, but service is less than desirable. Filed complaint with BBB since NO ONE, not even service manager Nate, has followed up to right their wrong on my Mustang. They should be embarrassed. it's been two months to make things right. Shameful.

Purchased my first Ford SUV - 2021 Ford Explorer XLT with the help of Brandon and Peter from email communication to signing. They were very helpful. Brandon and Peter are super fast in answering through email and easy to talk to when I came in to get the car. Brandon is still verify helpful even tho I already got my car for always 2 weeks now. Best deal i got in a while in buying a car. If you need to get a new one just look for Brandon!

We had a great experience purchasing our Mach-e with Elmer Lopez. He still checks in with me regularly to see how I like the car and if I have any questions about it. Great salesman! Great car!

We went into automation Ford with the anxiety of having to get out of one lease and hopefully finance or get into another lease, (which hasn’t been easy in 2021.) That is when we met Elmer. He was a very genuine down to earth guy. He helped us find our next vehicle without pressuring us. He cared and sincerely was looking out for our best interest. Definitely not something I have ever felt while shopping for a car! I highly recommend AutoNation Ford and Elmer for your next car purchase, they were all amazing.

Purchased a new explorer with Sean. Wry happy with his service and the finance guy - Chris. Both were easy to deal with and professional.

DO NOT BUY FROM THEM! best advice double check any paper they give you. called them out on it and got straight up called a liar by the manager over the phone and they would not send me a copy of the paper the sales guy wrote on just the printed version which didnt match what i saw. wont be ever stopping by aging. ive bought 3 cars from them in the past and had a issue with the paperwork EVERYTIME.

Great Job Christian! Fast, Friendly, Professional service!

I had a GREAT experience with CHRISTIAN KIRK when I suddenly found a nail in my tire and had to replace it! Christian was fast and got that tire ordered, delivered and installed in record time! Thank you Christian, I will recommend you to everyone I know!

AutoNation Ford of Tustin exceeded beyond our expectations. The transaction we had was very quick and easy. Diego helped us in choosing the right car and trim while Peter worked on getting the car within our budget. Jesus finally closed the deal seamlessly. We walked out of the dealership a very satisfied customer. Definitely recommend AutoNation Ford of Tustin!

20 was a big help for me I always deal with him and he is very very good entering customer you answer me very good

My husband and I purchased an Expedition at Autonation Tustin at the beginning of this month. We could not be happier with our new vehicle and financing. Nick Henry was our salesperson and was so personable. It was nice to finally have a good experience at a car dealership.

The service was excellent. Very pleased with all the work they did

Robert & Jesus helped me with a very complicated situation I was in with another dealership. They did not hesitate or complain at all. They did not try to sell me anything or push me to do anything I did not want to do. It's very hard to find honest people in the car/ dealership business and how fast, efficient & honest they were literally blew our minds! They made us forever grateful and will only go back to them if we choose to buy another Ford! Amazing people! Highly recommend!

Once again AutoNation Ford Tustin service department exceeded my expectations. My Service Mgr Bob checked my car in and I walked out all within 2 minutes. He called on the phone within 1 hr to inform me what was wrong with my 2017 F250, and told me it would be repaired by 2pm. At 2:20pm called to inform me the truck was ready for pick up. Additionally he informed me that another issue I had which was no longer covered by the factory warranty was covered by my 3rd party insurance whom he contacted and received approval to repair. He is amazing! Thank you! Jay Tustin, CA

I really don't know where to start; Service Quality not in question here. However, the unneccesary 10.5 hrs amount of time for a simple oil change, transmission fluid exchange, cabin filter and tire rotation, when first originally given a 7AM appointment, just ridiculous. Plus Tire rotation was never completed due to Swollen Lug nuts defect that Ford knows about, and expected me to pick cost out of my pocket for replacing. They should have offer these, Free.This is the Last time I will use This Dealer Service Dept. Others issues: different visit; nail on one of my tires, I needed to replace on my own time. AutoNation, never ever offer an apology. For recall door lock replacement; Technician scratched dashboard panel, when removing door trims. Never assumed responsibility. Their Discount Coupons are a joke; they tell you they will honor them, and in the end they tell you NOT because they gave you an already discounted price on estimate.

DO NOT BUY FROM THEM! We went in and let them know we were working on a tight budget down and not the best but mediocre scores. They told us no problem, test drive the car and got financed for it. We were stoked! It was a basic used car but it helped us for the pinch we were in. A few days later I get a call from Jesus our finance guy seems legit but he’s ain’t. Told us he was being such a “good guy” and shopping the rate for us and if we could give $500 more he could get us a better rate. But we declined because we were happy with what we got and was going to trade it in after a year so it didn’t make sense too. Another week almost goes by and he calls me to tell me this wasn’t optional and we HAD to do the additional money down. I asked him why did you let me drive it off if it wasn’t financed?! He told me to hold on he was going to look into, after waiting on hold he came back and said “oh yea your right we don’t need it, no worries” “we do need you guys to come back and resign some of the other docs” so I told him we would be there on Sunday, I spoke to him Friday. Went in Sunday signed everything and it checked out, he was all nice and saying how good of deal we got, they didn’t make any money on us and how he’s glad it worked out because we were a family of 4 kids. Now today, the FOLLOWING day I get an overnighted Fed-Ex letter stating they are canceling the contract and to return the vehicle. And they couldn’t have done this Sunday when I was there with the vehicle? They couldn’t be transparent with us?! They had EVERY opportunity to communicate and they chose to be cowards! I will never buy from an Autonation again! HORRIBLE PEOPLE THEY EMPLOY!

Sean did a great job helping me pick a vehicle that met all of my needs.

I was driving in the area and had a problem with my Ford Edge. I had missed the maintenance window last month and needed an oil change. I decided to drive over to AutoNation Ford and was taken care of quickly. The dealer where I usually take my car in north OC is quite slow and I often wait several hours for a similar service. It was important to me that I get my service completed, so I could head to work for a full day. The guys were pleasant and I told the story of my last Ford's demise, with pictures. While my problem could have ruined my day, the trip to AutoNation Ford was pleasant and I got to cool off in the AC lounge area. I would recommend using this service again.

My daughter bought a used MBZ here this summer. Roberto provided exceptional customer service! We were extremely pleased with every single aspect of the sale. This was an excellent experience for our daughter and completely derailed any negativity she had heard regarding buying a "used car" from a dealership. Roberto went above and beyond!

If I could sum up my experience at this dealership, it would be in one word: Terrible. Whatever you do, please choose any dealership over this one for the servicing of your car. I took my car in on a Tuesday morning for two specific faults. I heard nothing for two days, and only because I followed up multiple times did I finally get an answer. The dealership doesn’t answer their phones, doesn’t call you back, and when they do, they flat out lie about what’s happening with your vehicle. My vehicle had a faulty front heated and cooled seat coupled with a defective EV battery (would not remain in EV mode and would overheat and switch to hybrid about halfway through its electric mode). This dealership kept my vehicle for four days and told me the service technician would test it and drive it to replicate the problem. On Friday (4 days later), I call to ask the status, having not heard from them, and I am told the front seat is fixed and the EV battery was tested and was normal. I immediately explained it is not normal as I have owned the car for three years and never had this issue. Nonetheless, I picked up my vehicle, planning to take it elsewhere. Upon collection, I checked the vehicle tracking logs on my phone to find the car had not moved in 4 days, let alone been tested, AND the front heated/cooled seat issue was still broken! What the hell did they do for four days with my car? Leave it to sit there? I immediately reached out to the manager, and so far, six days have passed, and no response to my emails. I would highly recommend not coming to this dealership. Save yourself the time, effort, hassle, and if your car is not under warranty - the money!! Please heed my advice. You won’t regret it, but you WILL regret bringing your car here. I was willing to give them a chance, but I wish I hadn’t.

I brought my Ford focus in to AutoNation Ford for a complete inspection since the extended warranty was soon to expire. Bob, the service writer, took care of my car as soon as I drove up to the service entrance. The car was fully inspected and returned to me in the three hour time limit he promised. I have always had excellent service at this dealership. Bob is great to work with.

Recently my Chevrolet truck gave out and it was time to purchase a replacement truck. After much searching I saw online some nice used trucks at AutoNation Ford Tustin. Sean Sunray contacted me a gave me several options. So on the way back from San Diego I stopped by to meet Sean and see some of the options. There was one that caught my eye and set up an appointment to test drive. The test drive went smooth and I decided to purchase the truck. I was in and out of the dealership within an hour and Sean and his staff were complete proffessionals. I would recommend them to family and friends in their searches for an automobile. Thank you AutoNation Ford Tustin, Sean and your entire staff, oh yes, they even washed my new truck and filled up the tank. Andy L.

Service was excellent. Waited while service was done.

Good fast service. Tony was a pleasure to work with. Thank you

The person who handled my case was great.

Sean Sunay was a thorough, helpful sales agent who enabled the transfer of my new vehicle from another dealership in order for me to purchase it. He tenaciously worked the deal and ensured my satisfaction.

Everything. The person who handled my case was great.

Not good. Dropped my car off on a Saturday to get AC fixed. Never received a phone call back so I called service department and it literally took me 3 hours to get through. Nobody in the service department answered a phone it just kept ringing and ringing. I finally convinced somebody in the parts department to run over to the service department to call me. It took over a week and a half to complete the work on my car, but Ford to provide me with a rent a car for the weekend.

My local AutoNation Ford Tustin has a great team. Starting with Sean Sunay, he went above & beyond so I could get the car I wanted. Then, the finance department manager Peter Nicolaou helped by accommodating my monthly payment to my needs. 100% recommended.

Never been happier taking my car to be serviced Friendly , Professional - gets the job done right ! Thank you !

Excellent customer service

It was a recall on the cameras which was not working correctly

Great service, Bob was the best, always exceeds my expectations, quick service, quality service, great price, always returns my truck washed :))

Bob Selff excellent service advisor, always exceeding my expectations ?????

Great staff, friendly - wait wasn?t too bad and price reasonable

I have purchased and serviced cars here for years - i feel respected and taken care of. I see Bob Self everytime and i know my car will be taken care of and serviced properly. I love this team and will keep on going here with my car over the years.

We had a great experience purchasing our truck here, but had a heck of a time getting anything accomplished after that. They took our trade in and our down payment- but never paid off our original loan and have RESOLD our trade in already. Now we are paying for our new truck AND the one that we don’t own anymore. We have called multiple times and emailed. No response! When you call, you can only ever get someone in sales to answer the phone. Yes yes- we know- you’re good at sales- and pretty much nothing else.

Tony was a pleasure to do business with! He went above and beyond!

I will still go here, but there are some things they need to work on. It is very difficult to get a hold of them when your car is there or not. Christian was helpful and it also seemed like he was the only one working. I was a bit concerned about feeling like they need to meet a quota of money spent rather than looking into my warranty.

Very poor customer service. I was literally ignored even with my existing appointment. The guy that helped me was rude and very arrogant. I will have my next service done in a different dealership.

I had them install a dashcam, which had 2 units, front and back. For some unexplained reason, they only installed the front one. This was the dash cam from the official Ford website for this vehicle, so you think they would know what to do with it

Excellent service as always. Bob and his team are knowledgeable, friendly, and always helpful. They provide frequent updates and walk you through all repairs.

Purchased a 2013 Ford F-150 4WD SuperCab 163" XLT from this dealer. Our salesman Jonathan was decent with answering our questions, as this is the first time we have purchased from a dealer and wanted to make sure we knew all the details. He was quick to have us fill out the paperwork and as soon as my husband signed the credit check he said “congratulations on your new truck” we were both confused, because he never said “this document is this, and the truck will be yours” we were caught off guard and said we needed to talk for a few minutes alone. We decided to go through with the deal anyways because it what we were looking for but it was kind of an odd start. He said they were just checking the truck over before they bring it around front. This was on 5/22/21. Fast forward to taking the truck an hour home to Oceanside, my husband noticed the odometer was in km not miles as the truck was originally in Canada. They sold it as 130,000 miles but it was actually 80,000 miles. We tried for hours to get in contact with Jonathan and left a message for him saying we needed to update the title information of mileage. How does a dealership not see that error? Oh well, we made out ok on that deal so tried to look past their carelessness. We parked it in our drive way for 3 hours and came back to take it on a short drive and there was a puddle of oil underneath it (see photo). The oil was barely touching the dip stick, and apparently according to their records it was changed less than a month ago. We tried to call Jonathan yet again and he still wasn’t answering, so we spoke to the front and apparently he just left for the day so we talked with a manager instead. He said “oh wow, yeah if you bring it by our service department can look at it Monday when they open” so we had to drive another hour back to the dealership the same day we purchased the vehicle from them to leave it. The sales people were more concerned about the mileage issue then it leaking oil, and said “oh yeah it was just changed last month and they even put new tires on the back!” Well the tires on the back are bald on the inside so that also doesn’t add up. How does even the most basic mechanic not see the oil not touching the dipstick? Or the puddle of oil that must be in their lot from this truck? We ended up coming back the following morning to get our money back as apparently they are incompetent, and their service department has no idea what they are doing. We sat in the waiting area for the sales manager Peter for over an hour as we could see him just sitting at his desk, then taking a smoke break. When he finally came over to us and we voiced how upset we were and that this should not happen he kept brushing it off. His response was “well it is a used vehicle, these things happen it’s to be expected” sorry, but that is a xxxxxxxx excuse to send a vehicle off their lot not being properly inspected. He did nothing but make excuses for why it was ok that the vehicle was not thoroughly examined. The worst experience I could imagine, and I’m not sure how this dealership has any positive ratings at all. They were quick to sell us the vehicle but as soon as it was ours they ignored our calls and treated us poorly. They then went around and posted the truck for sale for $4,000 more due to their mistake on mileage that we caught. You should not purchase a vehicle from a dealership and need to return it the same day, what a joke. Save your sanity and look elsewhere for a vehicle these guys are awful. The refund process alone was extremely stressful and slow. They consistently lied to us about the check being ready, or sent out. Took almost 3 whole weeks to receive our money back.

Absolute worst experience buying a car. I received my car damaged, never received my license plates, and worst of all they advertised the car I wax buying at a lower price and did not want to homor the advertised price. My car is sitting in my driveway while I wait for the plates to come in because the temporary plates are expired. This is how this dealership conducts business. Very disappointed

Bella was a great help and the service was fantastic

I had great service, as always. I would recommend this dealership to people I know.

First time car buyin done easy! Paperwork was quick and painless and I love my car!

Andrew and Tony were great to work with, professional and helpful, taking time to answer all of my questions. I appreciate the commitment to service that is evident each time I visit.

Hey if your looking for a new car call Sean from internet dept. he got me in a new 4x4 Ranger.

Sean from internet department was awesome. Found the exact color with all options I wanted . Walked away with a new Ranger.

Please heed this review-BUYER BEWARE! AutoNation sold me a lemon during covid and it was in their service centers for almost 5 months of the 10 months I owned it. At the very last service center-they actually kept my car and wouldn't even return my calls for 3 months. When escalating to AutoNation's Corporate Offices, I received no support or assistance and eventually they bought my car back at a HUGE loss! They are scammers!!!!

Daughter goes in for a tire warranty exchange and oil change. Gets told tire won?t be till Monday if she brings car in and then they will order tire due to it taking 2 to 3 hours to deliver. Mind you this was Friday at 1030am. Oil change gets done and she is told to come back on Monday to repair tire now this at 300pm. Also gets told to go get a quote for 4 new tires, because if in tire gets replace it will throw the car off alignment and it could be dangerous . Daughter leaves left car at home and been carpooling to work. Now it?s one week later I attempted to contact dealer and still waiting because he is busy with other clients and per inside worker who answers the phone no In the whole building knows what is going on with my daughters car

Dylan and Bob at autonation Ford Tustin were of great help and had exceptional customer service! Would definitely recommend to friends and family to go see them for any car buying needs

After a couple weeks shopping for an Explorer Platinum, I came across AutoNation Ford. I had negotiated an excellent deal at another dealership, but the car sold before I was able to make my way to the dealer. When I inquired with AutoNation, I let them know my price point and my trade. They were able to slightly beat the deal, and even matched the value of my trade to Carvana's offer. I ended up getting a 15% reduction from MSRP, and in this market, I was a bit skeptical. Zachary and Jesus were able to provide me everything in writing, including the offer on my trade. Once I got to the dealership, the car was washed and fueled, and we were allowed to take a private test drive. Everything was as stated and we ended up driving away in our new Explorer. The only reservations that I have are as follows: 1) The car had a few minor imperfections (a couple dings and minor paint chip). They promised to repair the issues and I was given a due bill. We are going on five weeks now and I have not been able to schedule the repairs. When I bought the car, I was first advised to go to AutoNation Land Rover in Encino for the repairs, since they were the closest AutoNation Dealership to me - but they turned me away and suggested I would be better served at AutoNation Ford in Valencia. I am currently waiting on Tustin to schedule the repairs at Valencia. 2) My trade was an expiring lease with two payments remaining. I'm still waiting for the account to be paid off. I was told that payment was sent back due to some minor errors and was being resent. Overall had a good experience, but the imperfections on my new car put a bit of a damper on the overall purchase. I will update the review based on the resolution of the above-referenced items.

Best Car Buying Experience in my Life. Knowledgeable and trustworthy.

Came in got a a car drove in the car for about 2 weeks just to turn the car back in because Peter in finance lord on my Credit application without my knowledge

Absolutely the worse. Short version, my elderly mom took her car in for a recall on her transmission. The mechanic changed out a part with a rebuilt one and it didn’t work so instead of getting new part they told my mom she needs to pay for new transmission. When she refused a rude manager called and basically told her to come her car. This dealership will try to take advantage of the elderly thinking they don’t know what’s happening. Are contacting attorney as we speak to discuss elderly abuse and also lemon law. BE AWARE OF THIS PLACE!

I have been trying to reach them about canceling my bumper to bumper but all I get is lies. People including managers do not call back. Customer service is horrible.

Look for Dylan Alvarado he helped us a lot for our new F150 truck. They gave us amazing deal too???

What makes my service visits to Auto Nation Ford an A+ experience boils down to the professionalism and care I receive every time from Bob Sheiff. Over the years he has been a wonderful contact person and always works hard to resolve whatever issue my vehicle may have. Bob is caring and goes the extra mile in making sure my experience is satisfactory. If the repair is longer than expected or a complex issue, Bob has been quick to offer a rental vehicle. He takes time to answer my questions and always presents options if available. If Bob isn't working, I usually wait until he's on site before I schedule a visit. Great guy that makes visiting Auto Nation Ford a pleasure.

The whole experience with purchasing my car and paperwork process was smooth and easy. Greatly appreciated!

I had a tremendous experience at AutoNation, Sales rep Sean Sunay was a pleasure to do business with. Sean was very knowledgeable of the vehicle and was not pushy at all. I did not feel pressured to purchase anything. I purchased the hard to find 2021 F-250 XLT Power Stroke Super Duty. All other dealers I visited wanted $5k above sticker because the vehicle is in demand and the inventory is low. Thank you AutoNation Ford for not price gouging!!!!!! I look forward to continue to do business with AutoNation in the future and recommend this dealership to friends and family.

Had my car serviced Monday 4/19 and upon driving home (the following day), the steering wheel was vibrating and the steering wheel was off center. They rotated the tires, but did not balance or align. Also, was told this service would only take 2 hours and instead it took over 24 hours when it was finally ready for pick up. I called Service multiple times trying to get thru only to keep getting their automated system. When I pressed "0", I spoke to someone in Sales and he transferred me to Service only to go thru the automated system again. When I was finally able to get to Voicemail, I left a detailed message, but have not received a return call as of yet. I stopped at another Ford dealership and explained my problem. Immediately when I entered the Service line and before getting out of my vehicle, a service rep greeted me and was very cordial and friendly versus pulling up behind 10 vehicles, getting out of my car and standing in line with 5-6 other individuals waiting 30 minutes to speak to a rep. They said the tire rotation was completed very poorly so they had to rotate tires AGAIN, balance and align my vehicle and correct the steering wheel. Very POOR services at Tustin Ford. I would not return, except I bought my car there and the service contract is only for that location and non-transferable.

Great experience! We found exactly what we were looking for.

I was treated with respect and very professional. Israel at Auto Nation is a great salesman.

Bought a New Bronco Sport First Edition from Tustin Ford had one in stock.

Facility was clean. Sales person Alexander was great. Had trucks upfront ready to be viewed. Alexander was attentive and communicative. The finance person has an opportunity to correct his portion of the deal.

I recommend Bob Selff in the service drive. I have used him for years. Bob is always polite and very service oriented. I cannot say the same for the sales department at this dealership. My last 2 purchases were at this dealership as a Costco referral. I had no issue getting the price contracted between Costco and Auto Nation, but once in the finance office the rules changed and the gouging began. The Costco program is excellent but they are out of the picture once you go into the finance office.

The staff was friendly, Tony my contact, was helpful in letting me know what the problem was and advised me of what needed to be done right now. As a senior citizen I am on a very limited budget and doing all the repairs was more than I could afford. He told me what needed to be done now and gave me a list (with costs) of the other repairs. Those I will do when I have the funds. Tony also helped me with Lyft transportation (one Lyft driver "arrived" in my community but never picked me up (even though he reported he had). Tony arranged for a 2nd Lyft driver who arrived within 15 minutes. Thank you AutoNation and thank you Tony.

fue pesimo servicio y el carro me lo dieron todo sucio y sin aspirar

Pouya was professional and informative. We are happy with our purchase.

The service department at Auto Nation Tustin did a great job. Bob Self was our service contact and he not only does a great job of getting our truck through the service process, he makes us feel like family. Everything done on time and as promised.

Great service advisors !!

I always have great customer service when I take my car in. They always keep me informed and explain what is wrong. The shuttle service is awesome too, because I work from home I have no co-workers to pick me up.

Jenevieve Saldivar helped me get my service I needed the next day even when the windshield provider said they couldn?t. She pull strings and made extra phone calls. There really wasn?t anyone else working and she took the extra time to have my situation handled and better pricing than other outfits.

I took my Mustang in last week, and the week before my son took his Mazda 3 in and once again, Bob took care of every detail and made sure we were taken care off in the best possible way. For the past eight years, I have been taking my cars to Bob and he has always gone above and beyond what one would expect. Whether it is me, my wife or my kids who take their car in, Bob has always extended the most professional and courteous service. Thank you Bob.

The Salesman and Finance Representative were extremely helpful and Professional, Thanks Guys!!!

traded my 2012 charger for a 2015 challenger on 3/11/21 they said to pay the charger debt a month ago have not paid I try to call the dealer and hang up the call, I want to cancel the warranty, auto nation vehicle protection plan but the company do not find my information and Peter Nicolaou does not answer my messages if some body can help me please let me know, tney are very nice, but wen you sign the contract Disappear

Service Advisor Tony Bradley was very polite and kept me informed about my vehicle repairs.

Excellent service, friendly staff, easy peazy

Highly recommend this place!

It took 2 days to change tires and do brakes even though I had a 7:00AM appointment. Also said I needed new rear tires that were barely worn.

Anytime repairs/maintenance are necessary, I know I'll be in good hands with Tony in the service department. Time after time, he goes above and beyond for us. We never have to wait or wonder regarding the status of anything and he's been nothing but professional every time. They're lucky to have him and even though the location of this dealership is no longer convenient for me (moved further away), I'll still have to strongly consider returning for my next car, so that I can continue to have the same great service.

They didn't know where to install my new tires after I told them 3 tires what exactly to do........tried to upcharge me hundreds when I had a quote already........the cat wash service they provide, RIPPED my front licence plate off and plate cover, GONE ........I had to say something for a employee of to go find it for me.......and the guy tells me, oh, this happens all the time?!?!?!? there is more!

I always have a great experience with Tustin Ford. I trust them and they do quality work. My servie fast and good. I highly recommend them. Andrew Corona is fabulous.

Great Service and offer a Lyft to take me home (free of charge)

Great service, we had regular maintenance and the AC was having issues on our Expedition Max/Family Bus. They confirmed the issue, got the parts on order and had the bus back to us within 3 days! Plus they noted our wipers were donezo and had those replaced just in time before the rain hit again in San Diego.

Genevieve in service was so awesome. She made a very unpleasant unexpected breakdown of my car a much easier and less stressful experience.

Adviser mr Bob and team handle your vehicle with special care

Going on 2 months with the car, and now you guys want the car back. I provided everything they said I needed for the loan. I'm very frustrated with this whole experience 😡

Thank you for the convenient and great service.All team members are excellent and quick response

it's the worst customer service i've ever seen in my entire life

I was sold a brand new F250 with a missing Smart car key. The dealer explained the "owe me one" but they have been slow to deliver and are not responding to my requests for assistance. Since these keys cost about $400, it's a big deal to me. I have spoken to my salesman, Roberto, several times. I have also traded e-mails with the General Manager, Zachary, about this. I have offered to drive to the dealership tomorrow (3/3/21) to pick up the new key, but nobody has told me if this is OK. I have also asked that they provide me a third key (an extra) at my expense when I get there. So, in answer to the question -- AutoNation Tustin could do a better job of post-sale follow-up with its customers.

Set up routine maintenance on the Ford app for a 2 o?clock appointment. Arrived early, once there the service writer then informed me that it would take three hours to do an oil change and wheel rotation. On the app I checked the box to let them know I would be waiting for the car. Three hours is unacceptable for a simple service like that. The Ford dealer/ AutoNation arranged a Lyft ride home and I waited to hear back from service which ended up being four hours before it was completed. When I arrived the car was not out front ready to go and it never got washed. The service writer then asked if I would like to have it washed I just laughed and said no it?s time for me to go. I wouldn?t recommend this service provider to anyone. I think this is a case of overbooking to ensure they have their quota met. As a result it ends up being a inconvenience for the customer.

Service was awesome. People was very nice. I ended up taking a new car to home. Thanks a lot Brandon and Bob.

I worked with Tony at the service, his service is exceptional!!

Daryl U handled everything with true professionalism the truck was cleaned, preped, and took the time to discuss all the details to my wife so that she clearly understood all the diffierent feratures of the vehicle. She left AN commenting ...that was the best buying experience I've ever had!! He made the buying process simple, eazy, and a memoriable one. I can truly recommend AutoNation (Tustin) to all my friends and family......Thank you Daryl and AU.

Amanda was great....she treated me like a person...not a number...answered all my questions...will definitely buy from her again

Selling my truck was a very pleasant experience. Robert did a great job!

Our warranty was coming to an end. I made an appointment to get some odds and ends on the car looked at or fixed. Got right in, they checked it out and fixed it all up for me. Mike was great, we have worked with him before. He is very personable and works long hours. Thanks so much!

I’ve taken my Lincoln MKX to Tustin Ford for 12 years. I have found the service excellent. The service personnel like Bob have always been honest in their needs assessment and the work has been accurate. I will continue to tajKe our vehicles to Tustin for service.

Overall, fine. And, as always, AutoNation Ford washed vehicle at end of service

We had a great experience with AJ our salesman. He was very helpful and a very nice young man!

The level of customer service was absolutely terrible. On Monday morning, I called and scheduled an appointment for 12 pm. My car would not drive, so I got it towed and it was dropped off at 12:02 pm. When I scheduled the appointment, they said they would give me a call when it was dropped off. They did not call right away - ok, maybe they are busy and/or want to look at the car before calling me. By 2:30, they still had not called, so I called them. No one answered and I was stuck in an endless loop of automated menus. After calling multiple times, around 4 pm, I was finally able to get transferred to someone's voicemail - I left a message. At this point, I didn't know if they had even moved the car to a safe location or if it was just sitting in their parking lot. An hour later, no one had called me back, so again I called, and in their endless message system, there is an option to speak to the general manager - I selected that number, and it immediately hung up on me. I thought maybe it was a mistake and they hung up when trying to answer, so I called again and selected that option, it was not a mistake, it immediately hung up on me again. By 5:30 pm, I had called at least 10 times without being able to speak to any with knowledge of what was going on - at this point, I was desperate to at least make sure my car was safe - I was thinking I might need to take an Uber to their service department just to see that my car was there. I was finally able to get ahold of someone who could look in the system and see that my car had arrived, but that's all they could tell me. The next morning, I called again - the person who I was able to talk to said there was a car that was dropped off the previous evening - 12:02 is not evening and I kept trying to tell her that, but she would just interrupt me or say she's putting me on hold. Eventually, she said that the car that "was dropped off yesterday evening" had not been looked at and they were shorthanded because they had an outbreak of Covid - in my opinion, that is why she kept saying evening, so it wouldn't seem like it took them so long to look at the car. At 12:30, I was finally able to get some information on my car and they determined that it was a transmission issue and would not be fixed until the end of the week (the TCU had a 10-year warranty and my car was 10 years and 1.5 months old - terrible luck, but that is not their fault) - they took 24 hours to even look at my car. I told them I had an important meeting Thursday and would need a car Wednesday night-Thursday, they said they would call back the next day with an update and rental car information. The next day at 2 pm, they still had not called and the previous day they told me the rental car place closed at 6 pm. I called multiple times and left two voicemails and no response. Near 3 pm, I called again and told the receptionist who I had spoken to previously that I needed to get ahold of someone so I could get the rental car before they closed and he had to go search for someone, who called me back 30 minutes later, near 4 pm. I was able to get a rental car and that worked out well, which is the only reason I am giving them 2 stars. When I went to pick up my car, no one in the back working on the cars or walking around was following Covid protocols - they were not wearing masks and some people were standing/walking and talking right next to each other. Additionally, the inside of my car was dusty and the steering wheel was filthy and sticky - indicating they did not clean it at all, meaning they could have left Covid infected droplets all over the car because they weren't wearing masks. Remember, the excuse they gave me on Tuesday for the delays was that they had multiple people get sick...I wonder why.

They were very helpful, thorough, and gave us terrific service. Overall great buying experience from the sales team to the service department, and everyone else in between.

Made an appointment for Wednesday 8am for an oil change and to repair my sunroof screen. Dropped off car and was told it should take 2.5 hours. At 4:30pm I CALLED on the status of my car and was told that a service rep would contact me ASAP. At 5pm I received a text stating that they needed to keep my car over night because the part didn't come in. The following day at 1pm, I received a text stating that the part wasn't coming in until the following Monday and that I needed to pick up my car. Within 30 minutes, I received a text that the part had arrived, being installed and that I could pick up car. I arrive 40 minutes later and was told that the car wasn't ready. After an hour of waiting, I see my car parked in the service area and no one working on it. I ask the rep the status of the repair and he says its getting gas. 20 minutes later, I finally get my car. This will be the last time coming to Tustin.

They gave me The best deal on the new F-150. No other dealership could match their offer!

I purchased a 2014 and a 2017 Explorer Sport from Auto Nation Ford in Tustin. Each purchase was easy and fair with no runaround experienced in most dealerships. After buying the cars, I had both serviced there until 2019,. Every experience during those five years was perfect. Making appointments was easy, the services were efficient and thorough and the facilities were great because I always wait for my car and the waiting area becomes my office for the morning. In 2019, during the close of the year, I wanted to buy another Explorer Sport and there was only one dealership who had the car I wanted. The purchase experience was terrible, both the salesman and the manager were condescending, but ultimately I got the car at the price I wanted. I took it in to that dealership for the first service of my 2019 Explorer and while the experience and the facilities were average, I brought my car back to Auto Nation where I knew I would get good service - and I was not wrong!

Great to do business with. Thank you Russell and Robert for great experience. They purchased my Cadillac CTS, Offered more than CarMax. Thank you

Efficient and professional service rendered by Jenevieve, Service Advisor!! It was a pleasure working with her and Joe the Service Manager

My service advisor, Mike was very helpful and professional.

Very neat clean waiting area with freshly ground coffee. The service advisor, Andrew, is outstanding in giving a very cordial welcome, ensures timely completion of work and calls when my car is ready. 5-Stars

Fast and professional. Bought vehicle here 4 years ago and go way out of my way to get service.

Had a great experience here. They do all they can to follow up and make sure everything is going well. I highly recommend Mike the advisor in the service department.

Took my car in immediately. Work was done fast. Work was excellent. Car got a bath. Overall great experience.

Always a positive service experience. Would highly recommend. Bob always takes great care of my Explorer.

Jen (Jenavieve?) in customer service was great. Very helpful and professional.

Bob at Tustin Auto Nation Ford is the best Service Advisor. He is so up front and keeps you up to date. Also, he’s a really nice person.

I went to this dealership because I saw a listing for a used car. Upon arriving at the dealership I was notified that the car wasnt ready to be sold because it was still in safety and inspection. I kept being pressured into buying the vehicle without even driving it because I was told by many other associates there that it was common practice. I was told by the salesman that if I purchased the vehicle they would speed up the process. I declined to purchase the vehicle that way and told them I prefered to wait until the vehicle was ready. Again, I was pressured by the salesman that if I didnt purchase the vehicle right then and there, someone else can purchase the vehicle even though the vehicle wasnt ready for anyone to purchase. A week and a half later, I get a call from the salesman that they were not going to be able to sell the car due circumstances with the vehicle. Ultimately, a complete waste of time being pressured to buy a vehicle that wasnt ready to be sold.

I had the pleasure of working with Mike at AutoNation Ford Tustin and can’t say good enough things about what he brought to the table. He was quick to respond, knowledgeable and very friendly. He is one of the reasons why I continue to come back!

Great friendly and prompt services! Went through how to use all the cool gadgets and features. We opted for 2020 Ford Escape Hybrid with heated seats, car starter, heated steering wheel, auto park, ..... Thank you!

Bob is the absolute best!! Makes the experience personal and customer service oriented — will always get the best price possible — always ask for Bob

Came in for a 41,000 mile service for oil and general check-up. Stated that I had issues with Sun roof not working and a thump when changing from 1st to 2nd - both out of warranty. Bob Selff, the Customer Service Representative at Autonation, Tustin was outstanding in arranging for a check on the sun roof issue as well as sorting out the recalls on my vehicle. Sun roof issue was corrected from a previous fix and I now have my F-150 working as it was sold. Sterling job done all round.

great service from Bob at AutoNation in Tustin...??????...

I purchased a truck that had a very noticeable scratch on the door handle. Eddie the salesman and Bob the manager agreed on that day that it would get fixed. All I had to do was schedule a service apt. The worse thing is I could never get through because they do not answer their phones!! It took about two months for me to get ahold of the service department and that was because I finally walked in to speak to someone. I showed them several areas that needed to be fixed including the scratch which was the original complaint. I also had my bed liner linexed. They took the hooks off the bed and I had to point it out to them that they were missing. After some form of nasty discussion between Service Dept and management, I was given replacement hooks that now I have to install myself or pay someone to do it. They did not fix the nasty scratch on the door handle and Bob claimed I took too long to bring it in. I asked Eddie the salesman if he remembered the scratch that was the original issue and he said yes. They refused to honor their promise to me and that is enough for me to make a point to never purchase anything from Autonation again much less send anyone there. There were other incidents that took place that clearly point out I made a mistake trusting them... Very very disappointed.

Great service, honest service advisors that try to help find the issues and appreciate your business , which is very admirable in dealer service. Thanks Mike Walker !!

I recently had a recall on my Explorer. They had my car for an entire week and I was never offered a rental until 3 days into the work. Upon pick up, they couldn’t find my vehicle and my husband had to search around in the back lot for it. It wasn’t washed!!! Until this point, my service there had been good. But no one in the service department has reached out to me to try and compensate for my inconvenience!

Whenever our car needs service I just call Bob and he takes care of everything. Super nice and efficient.

I whole heartedly recommend Autonation in Tustin. I had a very poor interaction with the Ford dealership in Orange, but Bob at Tustin walked me through my repair situation from beginning to finished product. I’ll be back!

Service department never answers the phone. Even Ford corporate couldn’t get ahold of anyone!

Tustin Auto Nation is always a great, professional experience. All team members do a great job making each visit effortless and satisfying. Mike W. is exceptional in offering the highest of customer service, trusting guidance, taking good care of all my car needs. Thank you!

Genevieve, is a great service adviser. She has taken outstanding care of me and my truck.

They did an amazing job on my car, and was friendly.

Bob my service writer is great...he is caring and considerate of my time and resources. I recommend this dealer highly for care and quality of work.

Bob Selff was my service tec and as always he was a pleasure to work with, i trust he always has the customer's best interest in mind! He keeps you informed and has the work completed on time.

I could not have had a worse experience at this ford dealership. They upcharged me at every possible turn. They were impossible to get a hold of. Every time I called I would be on hold for over 20 minutes and eventually just get a voicemail. They were going to charge me through the roof for completely unnecessary repairs that I told them no. The repairs they did make could have been half the price at basically any repair shop. What a joke.

This dealership has maintained my Focus Electric since it was purchased in 2014. The only problem I have ever had is the technician forgets to return the radio and environment settings to my originals. Everything else about my experience with this dealership has been spot on! I am expecting the same level of service when the Mustang Mach E which I ordered arrives next year.

Bob Self and the service department are the best I’ve ever dealt with. I’ve seen a lot of auto repairs over my lifetime but these guys do a great job of trying to diagnose the problems and the most cost effective ways of dealing with them

Bob Fernandez and Dr. Walsh were very helpful in selling my vehicle. I highly recommend them to anyone.

The service team at AutoNation Ford in Tustin is always helpful . I have been going there for many years--long before it was renamed AutoNation--and I have always felt that my cars were in good hands. For someone who has owned six Fords, it is important to feel confident in those who take care of my vehicles. My only disappointment is that Ford has discontinued production of the Fiesta.

I had a great experience and everyone was very helpful. They made the process easy and quick. Overall 5-star experience.

The reason why I choose to have my car serviced/repaired by AutoNation Tustin is because of the 5-star, personal, dependable, and efficient service that Service Supervisor Bob Selff has provided over the years. He makes sure you make the right decision based upon your personal circumstances and is a straight-shooter. He ensures that everything is done to the utmost of highest quality.

Alex on the sales team was a huge help and answered all questions I had. He made the process very easy and loved how I was able to get in and out during a busy week. Overall great experience.

Bob Selff is great!! He is extremely knowledgeable and is able to explain what needs to be done and why!

We had a major repair delay with a warranty issue with Ford mother company. Tony worked through it and brought His dealership to make a fair solution.

Dylan, Sean, and Peter were very professional and helpful. However, I?m still waiting for Peter to send me my receipt and this is 2 weeks now.

Very difficult to get through if you?re not calling a direct number. I wasn?t made aware that the repairs weren?t going to be covered by my warranty. The person that was helping me made it seem that everything was being taken care under the warranty and that I only had to pay the deductible. When I arrived to pick up my truck I had a bill for 1400 dollars, 1200 dollars more then I was planning to spend. If this how Ford makes up their money I?m going somewhere else moving forward. I don?t mind paying just no one bothered to explain to me the break down. It?s not about the money it was the lack of communication and consideration that was the problem. I?m still very disappointed.

This is my second purchase from AutoNation Ford in Tustin and will be where I buy my next vehicle as well! The entire process was easy, non-pressured and not your typical auto purchase. I highly recommend coming here!

Bought a 2017 Toyota RAV 4 for a fair price, not much pressure so we are happy. Alex Jarvis was our sales rep, easy to work with.

Bob Selff is great. Always takes care of my dealer visit in a very efficient and professional manner.

process was quick and easy, in and out within 3 or 4 hours

I would not recommend AutoNation Ford for any type of service! Their service department never, and I mean never answers the phone. I had to go through the sales department and have them leave a message with the service department and I still didn?t receive a call back. I left three messages with the service manager I never received a callback. They had my car for 25 days and Returned it to me without resolving the issue. They said Ford would not approve of replacing the faulty system because they couldn?t prove that the whole system was at fault. After 25 days! This is the fourth time in six months that I?ve been back for the same issue. When you?re there in person, the people are very polite and kind but they don?t answer their phone and their customer service otherwise stinks!

Fast and Friendly Service Team!

Chris was our sales person and he was friendly, likable and honest. We really liked working with him as well as the rest of the team. Great service and friendly.

The ApplePlay in my car quit operating. I took the car to another Ford dealer who allowed it to sit for three days without repair. I moved the car to AutoNation. The service agent knew precisely what was wrong, and had ApplePlay fixed in a matter of hours. Accurate, efficient and friendly -- overall great service.

professional. very pleasant to deal with.

We are completely satisfied with the service we receive on both our cars. Service rep is always professional and helpful. Service manager is also courteous and knowledgeable. Thank you!

Amazing service Dept., BOB is my guy, he goes out of his way to make your experience with them great!

Warning message displayed indicating an oil change was required. Took the car to AutoNation Ford in Tustin early in the day (no appointment); service advisor was very helpful in scheduling the change and also included was comprehensive check of other fluid levels, hoses, tire rotation, battery, etc. Price for the entire checkup and change was quite reasonable using a supplied discount coupon. Total time spent at dealership was approximately 1 hour.

Thank you very much ? good job ? .... ..................

Great service all around. Very professional and very clean .

Had a 9:20 appointment for prepaid service (oil change, tire rotation, etc. Was informed it would be about 2 hours....Ok. Servicing didn't start until 12:10......finished at 1:10. Way too long to have a customer sit around. Maybe more help is needed.

Service Manage, Bob, is a terrific asset to your business!!

Service department is GREAT. Tony was super good. The issue here is sales team. The last time i went in to look for a vehicle, we had a explorer that we wanted. Told the sales guy to call us in a coulle of hours as wel had a place to go. CRICkETS.....so we bought a volvo. Anyhow, we laughed and got a great deal on a volvo down the street.

I called ahead and spoke to Mike to set up an oil change. I asked when can I bring the car in and he said any time, so I asked if I can bring the car in at noon (3 hours from when I called ) and he said that was fine and that it would take 2-3 hours to complete. Took the car in and left it there. At the end of the day there was still no message of any kind. When we finally called back at around 7pm we were told they hadn?t started working on the car yet... Huh!?! We ended up having to pick up the car the next day. Oil change should take about 5 minutes. Their excuse was that they got busy after I had called. Well, even if that were true, they still should have informed us what was going on rather than radio silence.

After having a great purchase transaction, I go to take possession of my new SUV and find that the interior is beyond dirty; it was filthy. I was told the vehicle had been "detailed" which generally means, wash, wax, vacuum, shampoo, interior cleaning and a few other cleaning items. Especially being we are in an era where cleanliness is a key point in everyday life, but AutoNation Tustin doesn't seem to care about how clean they deliver a vehicle to their customers. I have a 3 month old and I wasn't about to let her sit in the vehicle until it was properly cleaned. We picked up the vehicle on a Friday evening and told we could call in on Tuesday morning to have the vehicle detailed and some paint work performed (used GMC Acadia). Tuesday comes around, 3 phone calls and 1 email, no response. My wife and I decided to drive down there and no one was able to help because Darryl, the Fleet Manager, was the only person aware of what needed to be done (or so I was told). Wasted an entire weekend waiting, where I could have just done the work myself or took it to a local car wash to be done right. We left upset and I was so mad I went home and spent the next 4 hours cleaning the SUV myself. 45 minutes was vacuuming alone! I shampooed the stains off of the seats and headliner, hand scrubbed the grime out of the plastic trim, pulled out under arm deodorant and other personal items that were left in the vehicle, and dug out old food stuck between the seat rails. Disgusting! The following day I get an email from Darryl saying he made an appointment for the following Tuesday. I responded with pictures of before and after my cleaning and told him I was not going allow another day to go by without full use of the vehicle we just paid $26K on. He promised at the return visit that the work would be done right and we'd be happy with the result. Tuesday comes around and I dropped off my car. Darryl stated he had informed the General Manager what had occurred and that they would both make sure the issues would be corrected. He asked that he could keep the vehicle until it was "done right" and offered up a loaner car. I declined the loaner and told him to keep the vehicle for as long as needed, just make sure it's correct when I return. Thursday (2 days later) I get a call that the car is done and I am told by Darryl "It looks beautiful" and that he and the General Manager made sure of it. Upon pickup I can tell it wasn't fully detailed. It was spot cleaned, once again. Marks still remained throughout the vehicles exterior, interior appears that only a few areas were spot cleaned by a shampooer and there was dirt still in the areas that I hadn't fully removed. After I had spent 45 minutes vacuuming you would have assumed most of the dirt was already removed. If they had shampooed as is standard in a full detail, the remaining grime and dirt that I could not fully remove using a home vacuum, would have been removed. Nope, they just went over spots that my hand scrubbing and over the counter cleaners couldn't remove. When I started pointing out the issues to the car sales person who was returning my vehicle to me (Darryl had left for the day) he didn't care. He didn't document any of it and he didn't even call over a manager to look it over and address my concerns. At least he left a note on Darryl's desk to call me. I got a follow up email from Darryl and he offered to have me bring it back once again to keep doing it until they got it right. To me that's unacceptable. Get it done right the first time! I was offered to top off my gas tank, but I have already lost more time and energy on this transaction than a tank of gas. I plan on taking it to my local car wash and having them shampoo the interior and clay bar the exterior for the imperfections. My other vehicle is due for replacement as well, but AutoNation will not receive my business. In addition to the vehicle I added to this purchase an extended warranty, maintenance package (which I intend to cancel) and appearance warranty. The only positive was the pre-sale.

2018 Infiniti GX30 from this location. We went here as they had the exact model we were considering and at a reasonable price. Upon arriving we were greeted by Chris the sales man we worked with during this transaction. He was not aware this car was on the lot and stated he would check the computer first. We walked the lot prior so I went ahead and pointed it out to him, he said oh must be new to the lot! While Chris's product knowledge was not too strong on this make or model as it was evident we knew more about it than he, he was pleasant and at least tried to build rapport. Part of making the decision to purchase was a fair trade in amount for our 2013 Audi A5, Chris said they will look at it for about 10 minutes and let you know. Well, 30 minutes later they gave us the amount of which they would use for trade in. We both decided the purchase price was fair and reasonable as well as the trade in amount so we said we would move forward. We were told oh, 30 to 45 minutes we will get you out of here! Anyone who has bought a car knows that is not the case. During the next 3 hours we worked with Sameer who is in the finance department and stated he had just come from Mercedes Benz. He ran my husband's credit and pointed out how excellent it is but when I inquired more about the APR of 3.99 I was told the difference is only 6-14 dollars per month if it were lower. When I mentioned already farming out different used car loan APRS, he asked what I saw and from where. Sameer said he would work on a lower APR not the following day but the day after as he is off the next day and will be going to LA with his wife as he works 6 days a week. He said he would know about midafternoon the 29th. My husband called him late afternoon/early evening as he did not hear from Sameer to which he had no answers and it was clear he didn't work on it. He then asks my husband the rates he saw and with what institutions...again. I guess I'm utterly confused on what finance job description looks like on paper because I was under the impression they qualify individuals, work out terms and APRS. So why would we need to tell you the APRS we saw if you work with so many banks as that was stated to us numerous times. He then calls my husband back a few hours later and says you are going to be so happy with what I have for you. No, the good credit he worked for will make him so happy, not you doing the job you are paid for. My husband went in to sign paperwork for an APR of 2.89...1.1 less but only because we pushed not because of his score. We are told they will contact our current loan servicer and pay off the Audi loan. Fast-forward 3 weeks and we had to make a payment on the Audi, a vehicle we no longer have in our possession that has been with AutoNation since 7/27 because the loan wasn't paid off. We have called more times than can be counted at this point and we are at 30 days and the Audi loan still isn't paid off. I am beyond disappointed with AutoNations lack of follow up, follow through, accountability and professionalism. We had to do the car research, APR, should we also do the payoff too?? At this point we should be paid for the amount of work we have had to do on this. Not once was even a carwash offered, we are out monies from a car payment we no longer have in our possession and you are sorry. We have called day after day week after week and you are sorry. Sorry is no longer good enough! The finance department is incompetent and I will never purchase a vehicle from this location nor refer anyone in their right mind to purchase here either...unless they like to babysit adults for free.

Costco Car Buying Program once again had the best price. I would recommend Costco Car Buying program to all.

Experience was good as always good experience good people plain facility Will come back and tell my friends

Great Customer Service from Michael , Friendly and respectful

I sold my car to AutoNation via KBB. The process was very straight forward. I had all my paperwork with me and they finish appraisal inspection and offer me more than on KBB. Overall, I spent about an hour.

Bob is great. Very easy to work with. Promise on time.

Good wait time for my car’s maintenance check. When they registered my car in the system, they found out I was eligible to have it checked for the occasional shudder and recommended that I make an appointment for it so they can take car of the problem.

Excellent experience selling my car! No hassles and tried to make it as seamless of a process as possible.

I just got my 2015 Ford Mustang GT. I’ve been looking for this car for a very long time . Ford Tustin made the process super easy and fast to buy it.

The service department was unable to diagnose the problem, which is still occurring.

Yesterday was the first time I took my truck in for service to Tustin Ford. They are really close to my house so I figured I'd give them a shot. Tony was my service advisor. When I got there at 9am, I could tell they were really busy. Despite being slammed, I felt very well taken care of. They addressed any concerns I had, and got my truck done as quickly as possible. I will definitely be back and recommend the Service Center to anyone. Sales were also great, I helped my Mom buy a Ford Escape there about a year ago. Thanks Tony and Tustin Ford!

Andrew was very helpful in getting all of the warranty repairs and oil change done before the promised time. I've purchase three vehicles from this dealership so far, and hopefully a fourth will be in the near future.

I just came in for an oil change on my car and Andrew the service advisor assisted me quickly and showed me to the lounge area where I could wait until the service was completed. I thought the pill change was going to take a couple hours as most places do but within 30-45 minutes I was in and out of there and on with the rest of my day. Nice and friendly staff

We were on the road pulling a trailer and needed a critical fix. These guys totally took care of us. White glove service. This is where you want to service your car. Hands down.

The best ever, really appreciate all the efforts on fixing my car.

Mike was so helpful and he explained everything so that myself and my wife could understand what we had done on our truck and what it needs in the future A BIG THANK YOU TO MIKE YOUR GREAT AT YOUR JOB !!

We were very pleased with the service we received. Very professional and pleasant. And we didn’t even buy our car from them!

Best place to go for outstanding service! I have been taking my Ford to them from day one. They are the ones to trust for all your car needs!

I had an issue with swollen lug nuts that another service company wouldn’t touch. I brought it in to Ford and the service manager Joe assisted me. He was courteous, thorough, and took the time to walk me through everything. I ended up getting a couple other things fixed. Joe set me up with a rental car during the service. When there was a slight issue with my splash guard the following day he pulled my car right back to remedy the issue. I will only bring my car to Tustin for service now on. Thank you so much Joe and Andrew!

Great experience at AutoNation Ford. Israel and the ford team went above and beyond to make sure we found the perfect truck! 10/10 experience. Love the ford ranger great choice!!

Yesterday I called and talked with a manager at 9:45am. I expressed interest in a truck that was told was missed price that he would honor and that i was the only one that has inquire about the truck. He told me he would have a salesman reach out to me. I signed the form to hold the unit. 48 mins after the sales man says paperwork will be ready for you to i cant sell you the unit cause manager decided to take another offer. Talking about one of the most emotional day in my car buying history. No one should be put threw the rollercoaster of emotions of happiness then absolute distrust and defrauded. I did talk with the GM who let his position get to his head. He promise to help and that by him being the GM was able to lower the price of any unit to get the deal done. Today i receive an email with an offer with zero picture on a truck that's a 2018 same year but no Navigation like then the one i had agreed and sign the paper to hold the truck. I will recommend a different dealership. I will be posting snap shop of my text with the sales man also the sign paper that i was told the truck would be on hold till we got to dealership. This dealership does not value a long time Ford Motor Company customer. Stay Away!

Bought my 2013 f150 at this dealer only because it was the color i wanted in the trim i wanted and engine option. Unfortunately shortly after purchasing the air bag light came on and i noticed multiple bulbs were out . One license plate bulb and one brake light bulb . 2 very concerning safety issues and when i contacted the dealer they would just transfer me or have me leave a message and no one ever got back to me with a solution very upset. Wish they would just fix the problem but they refuse to even acknowledge me .

Israel Robles is the person to see! He worked closely with my budget and didn’t give up! I walked away with my new 2020 Ford Explorer that another ford dealership said I wouldn’t have with the budget I had. THANK YOU ISRAEL ROBLES!!!

Jesus at Tustin Ford was wonderful. He was helpful and fun to work with. 😀

Very easy and friendly service. Didn't have to wait. No problems.

Zach and Arsalan really worked hard to find us the exact truck we wanted. They spent a lot of time with us and kept a smile on their faces the whole time. They made the experience memorable and actually enjoyable! The issues started with the service department. Our truck was hit in a parking lot by someone who did not leave a note. We took the truck to the service department. They returned the truck claiming it was fixed “good as new”. It wasn’t. The sensors for cruise control and parking were still glitching. I was ignored and had to go to great lengths to get a response. Once I did, I was able to take the truck back in. Auto nation admitted to the fact that when their collision center reinstalled the bumper they pinched wires so they told us they will fix their mistake. I picked the truck back up. The sensors are still not fixed AND auto nation submitted the claim to my insurance company. So they got paid for bad work the first time then got paid for failing to fix their first mistake the second time. DO NOT take your vehicle to the service department. There were more issues when it comes to communication but this review is long enough. Again, the purchasing department was GREAT but their service department is shady and failed to complete a simple job.

Great team at the service department

Great service and staff and honest work which is priceless

Bob Selff was once again there to take care of everything!!! The very Best!!! A

Made an appointment and Roberto, the salesperson was on time. Excellent customer service. Answered all of our questions and showed us all the extras the truck came with. He did not pressure us and took the time to try to help us. I will definitely recommend this dealership to my family and friends.

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

I had a nail in my tire and Kim was able to help me out great customer service

Service Writer and Mechanic Fast Efficient Excellent Communication

Esta bonito el lugar muy limpio!!

Purchased a 2020 F-150 Raptor from the dealership. Had the general maintenance performed, need to have the rear camera replaced but that is on back order but were able to fix the fact that the windshield fluid has never worked. Also was supposed to come with a dealer installed bed cover, but they did not take care of that.

I have purchased 5 Fords and had all service done at Ford. Bob is the best Service Advisor!

Jesus Cabral was very professional and helpful, he made my purchase process so pleasant.

As far as dealing with dealerships - this one is standard. You get what you bargain for, convenience for subpar service, inauthentic interactions for a faster deal. It's a trade off. This business did that. Does not go above or beyond, barely meets competency. That seems typical with dealerships, so in that way this one is on par with others. I would not recommend this one, I wouldn't go out of my way to not recommend it either.

Great service at Ford auto nation in Tustin on ford escape

It was an easy and fast process , all sales reps and finance dept were friendly , very nice facility, from the time we walked in it feel comfortably without the pressure, I had an appointment anyway. The test drive was great without rush . They did some minor repairs to car before I arrived (paint job cover up) At the time of leaving dealer one of the key broke and break tail light is out, pending for those to be fix and replace.

General Sales Manager Zachary Vasquez is terrible at his job. He has been the least helpful person I have ever worked with. At no point did he make it a point to try and work with me, the customer. He seemed to be too busy to even answer simple questions or attempt to have a conversation about buying options. The WORST customer service. Do NOT recommend using this dealership. If he is the type of employee they allow on staff, then it is a clear indication of the type of organization this is. He has other bad reviews, I am surprised he is still employed here.

Friendly, nice follow up / options offered / Easy transaction

I decided to wait for my car because I was told it would only take 1hour and 15 minutes for an oil change and car wash, I waited 2 hours and 15 minutes without car wash which made me late for a very important business meeting.

Elmer and Zach listened closely to my needs and I ultimately bought a 2020? Explorer, my second Ford purchase in the last 24 months. Thanks Elmer! We?ll be back!

Excellent job and courtesy

I would definitely recommend AutoNation Ford when purchasing a vehicle! Great service! Thank you Roberto, Paul and Zack!

Bob is always courteous and tells me what services my car needs

Courteous, attentive, precise, and friendly. Will definitely return.

The service department at AutoNation Ford is beyond exceptional. I can't stop praising them enough, especially Bob Selff! I will definitely be going back.

I was RUDELY turned away by Villa Park Ford and Ford of Orange service departments for warranty work to be done on my F-150 because I didn?t purchase my truck from them . Luckily I was fortunate enough to have called Ford Autonation of Tustin and Tony Bradley in the service department was a LIFESAVER !!! He went all out to help me get an idea on what was going on with my truck. He had a few good ideas on what was possibly the problem and had me drop my vehicle off. The very next day Tony called and told me they had diagnosed the exact problem and that it would be fixed under the warranty . 2 days later my F-150 was done. I now feel very comfortable knowing I have a Reputable Ford Dealership to take my vehicle to. I can?t thank Tony enough for going the extra mile to help a complete stranger. THANKS TONY !!!

Great experience! Very pleasant test drive. Dylan is nice and helpful. He answered all my questions carefully and patiently, and he even helped me drive my car to my company (as I had not obtained the driver license). The buying process is satisfying overall. But take care not to be charged more (I was charged $170 more in the final contract compared to the OTD price they gave in the email). All the people in the dealership are friendly and helpful! The car is in great condition. Highly recommended!

Love my car, however it took extra time to find the one I wanted, and even when it was new, it came with 200 miles on it

My experience was great I was really needing a car because my old one went out and I was nervous on how I would qualify for a new one. I was helped by Robert Wasik and he put me in a car I really love. I am glad I chose this location everyone was nice and friendly.

Ryan (Sales) was superb and enjoyed buying a vehicle from him. Was able to answer all of my questions quickly and efficiently. Zach (Sales Manager) was fantastic and both made the buying of Ford F-150 a comfortable time. Even working with Finance was a pleasure. John K 2020 Ford F 150

Service was prompt and done as promised. Car came back clean and ready to go.

Bob Selff is outstanding. He gets you in and out. I would not drive to Tustin Auto Nation if Bob was not employed there.

Excellent customer service and hooked me up with a rental car while they performed warranty service.

Thank you Tustin Ford. And Thank you to service tech KIM. You saved me. Your late in the day tire repair goy me back on the road.

I always trust and feel comfortable bringing my car to Bob Selff and the team at AutoNation.

I had a very pleasant experience at this Dealership. I had to bring my car there for repair. The Service Advisor Tony Anthony Bradley kept me up to date on my repairs and I received my car back when he said I would. He was very professional.

I was very pleased with the CS I received from this Dealership. My Service Advisor kept me up to date on the repairs and I received my car back when he said I would.

Everything was great! Israel, Pete, Rana and Paul were awesome to work with and made the process easy for us. Definitely recommend!

I show up and they take care of me and my truck.. always given back to me clean and all issues handled, and a full report on all safety concerns brakes, tires etc ..

Car was brought in for service. The car was given back to me in record time. I was impressed with the overall service

My F-150 had engine problems (running rough/almost stalling) on Saturday morning. I was able to get the truck to AutoNation Ford in Tustin, Ca at 10:00 that morning. At noon, the service advisor called me and told me that they had identified the problem and was able to give me the cost of remedy. I fully expected that the truck would not be ready until the coming Monday and was quite pleased to receive a call Saturday afternoon (same day I took it in) that the repairs were complete and the truck was ready for pickup. Truck runs great and I couldn't have asked for better service.

Fire that stupid manager (Jef Nichols) who refused to return your call. Find competent technicians who know what the hell they're doing. Too many Re-calles. My 2014 Ford Focus is still broken due to the last recall the clutch/transmission problem.. Had it there many times and it still doesn't work right.

Zach and Arsalan really worked hard to find us the exact truck we wanted. They spent a lot of time with us and kept a smile on their faces the whole time. They made the experience memorable and actually enjoyable!

I took my truck because the check engine lite went out still under warranty,I don?t remember her name but she was rude and after I pick up my truck she didn?t give any explanation about what?s going on with my car and worst I think she manager?s assistant awful experience

I worked with a Bob a Service representative who was very communicative, helpful and knew what I was needed.

Bob continues to go beyond and above giving the Best Service Possible!!!

They were really easy to work with and worked hard to get good financing! Highly recommend!

Matt In service was awesome. He kept me constantly updated, which was crucial when some weird stuff popped up with my suspension on my Mustang. My only criticism is that the folks who washed my car did a half assed job. But I’m not complaining too much because I brought the car into the dealership completely filthy. I guess I’m just easy to please.

I brought my truck in for a check engine light and a recall for the engine block heater cord. I left it at 8 am. Called back for status and left voice mail at 2 pm. No response. Called back at 5 pm as no one called me and was told it needed a purge valve and a cord for the engine block heater. And it would be ready the next day at 11am. I called the following day and the parts were never ordered the part for the recall. It would be another day. I declined as I need the vehicle for work and went to pick up the truck. When I went to pick up the truck the invoice indicated that the recall work had been completed. Clearly so the dealer could bill the manufacturer for work never completed. I used to bring my truck here as it’s close to work. No thanks!

very quick service with a included car wash. Comfortable waiting lounge. Limited variety of reading material.

AutoNation bought my 2011 Highlander via Ford Tustin. It was a very simple process. After going online and obtaining a certified estimate I met with Al Rocco, who by the way came in on his off day. I had all the correct documents and owned the title so Al had me out in less than one hour with the promised check amount in hand. Thank you Al for going the extra mile for me!

I bought a used F150 in June of 2019. It was just out of warranty at 36k miles. A few months later the fuel pump gave out and left me and my family stranded 100 miles away from home on a Sunday when no Ford dealers are open. Had to get it repaired so I could get us back home and working. Immediately after this, the ABS, check engine, traction control, hill assist, etc. lights come on. Have to get that fixed also on a Sunday. Apparently, fuel pump on the Ford trucks are a terrible issue. One of my family members is on his 4th fuel pump. There is a lot on the web about a ton of people having issues with the trucks stopping on the highway and losing acceleration. I am surprised it's not been recalled yet. I called my salesman and they did not want to help whatsoever. I was going to recommend all my family and friends to this dealership and I have been but now I am going to let them know to steer clear. They don't stand behind their vehicles. The only thing they did is offer an extended warranty that wouldn't cover any of the problems I already had to pay for out of pocket. I would definitely not recommend.

I bought a used F150 in June of 2019. It was just out of warranty at 36k miles. A few months later the fuel pump gave out and left me and my family stranded 100 miles away from home on a Sunday when no Ford dealers are open. Had to get it repaired so I could get us back home and working. Immediately after this, the ABS, check engine, traction control, hill assist, etc. lights come on. Have to get that fixed also on a Sunday. Apparently, fuel pump on the Ford trucks are a terrible issue. One of my family members is on his 4th fuel pump. There is a lot on the web about a ton of people having issues with the trucks stopping on the highway and losing acceleration. I am surprised it's not been recalled yet. I called my salesman and they did not want to help whatsoever. I was going to recommend all my family and friends to this dealership and I have been but now I am going to let them know to steer clear. They don't stand behind their vehicles. The only thing they did is offer an extended warranty that wouldn't cover any of the problems I already had to pay for out of pocket. I would definitely not recommend.

Good prices. Buying was easy and hassle free. Very straightforward and polite compared to other dealerships.

I had an unbelievable positive experience with AutoNation’s service Dept, particularly Mike Walker. Mike helped me in a very difficult situation. I live in Florida but my son was out in California with his Ford Fusion. He had driven it across country and many miles before that. He was well over 100,000 miles and it was in bad shape. I could go on and on about the details of how Mike helped me and made me feel extremely comfortable especially since I was on the other side of the US. We always hear horror stories about car dealers and how they take advantage of you when they can. However, if they were ever going to have an opportunity to do this, it would have been in my situation. But to the contrary, Mike gave me a great price right off the bat and was willing to work with me as more work needs were uncovered. Thank You sooooo much Mike Waller ! I highly recommend Mike Walker and AutoNation Ford Tustin!!!!

Working with Bob Seiff is the best. Great customer relations. Did he ever work at Disneyland because it shows!!!!

Finalize paperwork so customers are able to get their lisence plates and registration. purchased a car back in June, my temp lisence plates and registration expire tomorrow. I've called the DMV twice to check status, AutoNation still hasn't done what they are supposed to do for us to get our stuff. Also they suck at returning phone calls. Especially the managet Jeff. I have left him a few voicemails and he has never returned my call. Its pretty unprofessional. Especially for a manager.

Bob Self in the Service Department is fantastic. He has and applies a working knowledge of what "customer service" means. He and everyone I have come in contact with in the service department has been professional, reliable and courteous. They do what they say and the work is done when they say it will be. The sales staff has been a pleasure to work with and my wife and I even go back to visit because they are now our friends. Special shout out to Robert.