Brought my car in for an oil change at 7am and used their ride share service to bring me to work while they worked on my car. I received an email around 10 or 11 that it was finished and I tried to call the department to pick me up to return to the dealership to pay and get my car back but the representatives that answered could not get ahold of anyone in the service department. I called 4 times from 11 to 6pm, and left 2 voicemails that were elevated to a managers voicemail. Nobody returned any calls all day, and eventually I had to pay for my own ride share back to the dealer from work a few minutes before they closed costing me another 40 dollars in addition to the work done to the car. There was only one agent still in the service department that had never received any info I had been trying to reach them. I'm not sure what the issue was that day but it was incredibly frustrating to continue calling and be told someone would call me back to arrange the return trip for 7 hours.

I am horrified of the service they provided and this is was not the first time so I learned my lesson too late. I would not recommend this place at all. They blame it on being busy, a diagnostic can take a week and if you don't call, they wont. If you call, "good luck" in getting someone. You get someone in another state and they come back to you to tell you they are busy and no one is around to talk to you. I complained about the fact they did not call me to give me an update or courtesy call and I was told that there were 5 more dealers around. After five hours i decided to call the sales department and I was given a service coordinator but now I know why they are still getting doing so such a bad service. It is bad from the top to bottom. NO STARS but it wont let me post it.

We came in and needed a truck that night.My husband did some research and the price was right.Thanks Auto Nation for great service.

Go See Sammy if you want a Salesman that’s easy to deal with and friendly. I hope the service department will be the same because it’s not far away from my house.

The service there is the best I've ever experience. They where very friendly, fast, and no haggling nonsense. I have had bad experiences at other dealerships so it was refreshing to have a great one. I will definitely be using them again!!

Service was amazing! Israel and Zach were very helpful. I would highly recommend Ford Autonation for anyone on the market for a new vehicle! Thank you guys so much.

Tustin Ford Auto Nation was good at making my purchase easy. Thanks for my Mother’s Day purchase. My husband dealt with Peter and Dylan and we would buy from them again. Thanks!!

Great atmosphere. Very pleased with the service. Seem less from the beginning till the end. Very happy with the communication. Would recommend. Sean was a huge help. Thanks again.

Sales team is GREAT. They follow up with you but are NOT pushy when you are looking at cars/trucks. I ended up getting a Ranger from them at a great price and they provided awesome follow up. I appreciate this dealership.

The service was amazing. And I left very well pleased. Israel and Zach were very helpful. I would highly recommend that you visit them when you’re on the market for a new vehicle. Thank you guys!

Prestan un servicio profesional y ante todo son muy honestos con sus cliente. La atención es excepcional, tome una buena decisión al comprar mi auto Ford.

We bought a 2020 Ford Ranger from Sales Asscociate Frank Amaya. The truck was a surprise for my son. Frank was very well versed and competent in speaking about the features and benefits of the vehicle. I would highly recommend that If your looking for a vehicle please see Frank.

I recently bought my first car from an AutoNation Ford Tustin. I liked the fact that they were able to give me a better offer than other dealers. The managers proved to be real professionals, were very friendly and attentive. For my next car purchase, I will contact the AutoNation guys again, thanks for the great job!

I was in search of the ever popular Cactus Gray Ford Bronco Sport. Many dealerships were limited or had applied outrageous " Dealership Mark Up" prices. I met Frank Amaya of Tustin Ford and he searched his inventory for the exact vehicle I sought for my wife's birthday present. He was pleasant knowledgeable and genuinely friendly. After many many vehicle purchases in the past Tustin Ford was exemplary. No hidden prices or promises that were later denied. After locating my desired vehicle Frank presented me with a " Out the door " price..Easy...Sold.. Christopher Ellis in finance was just as pleasant. No pressure on the purchases or surprise cost. Everything was honest and straight forward. Thank you Frank and Christopher and Tustin Ford for making my purchases a pleasant experience. A trade that has been lost with the new ever changing Internet way of buying cars.

Had such a great first time experience here at AutoNation Ford Tustin! I had a 9:20am oil change appt and they took me in right away, did a full check on my car since I was going on a road trip that week, washed & vacuumed my car. Thanks so much!! I will definitely be back!

Great experience, we did not feel rushed or pushed into a contract that did not fit our needs and wants. The staff stayed late midweek to complete our paperwork and was quick to follow up the next morning about our first drive in the brand new car. Ask for Nick, he has been a great help and contact through the process. Also their service department was also quick to introduce themselves and gave us the contacts we needed if the time ever comes for service to the vehicle. Overall great experience from start to finish!

Awesome experience, Dylan Alvarado was absolutely awesome in his customer service and dealing with with us. Very personable and quite easy to get along with. Quick approval and paperwork signing. I am absolutely loving my Mustang! Thank you Dylan, and thank you Autonation Ford Tustin for the great car buying experience.

We first went to Autonation to test drive a Ford Bronco back in November 2021, however, there were none in the lot. Tony, who gave us a tour grabbed our contact information and promised to contact us whenever a Bronco was available. Numerous times we received emails and texts regarding information on the Bronco, however, either they weren’t a good fit for our family or were sold immediately. Fortunately, Tony stayed in contact and was determined to find us the car we were looking for. I got the car I wanted and now we are looking forward to our new adventures for the future! Thank you Tony! We love the Bronco!

Christian greeted me as soon as I arrived. He set up my appointment with the first available date that fit my schedule. He was knowledgeable in regards to powertrain coverage and communicated the needed repair and cost. Easy choice as to who and where I will be taking my truck to for service. Thank you Autonation Ford of Tustin and Service advisor Christian Kirk.

Me encanto el servicio todos muy amables gracias.

I had a pretty great experience with Sean my sales guy super friendly and great communication. The Finance director Rana however used a sketchy fear tactic to try to sell me extended service / warranty. He brought in a "guy who knows trucks" who told me the turbo is a "ticking time-bomb" if I didn't have confidence in the truck or hadn't waited 5 months for a custom order i would have walked out that moment. I regret purchasing the service plan i was sold.

Ordered a Ford Maverick back in August of 2021. It finally arrived on 4/22. Sean Sunay was incredibly helpful with the ordering process, constantly updating me as he receives updates on his part, and making the purchasing process really easy. This is one of the best car purchasing experience I've ever had. They were as up front as possible, did not try to hide extra fees or convolute the financing/negotiations. If you're going to order a Ford from the website, I highly recommend working with Sean Sunay, their Internet Sales Manager.

AutoNation Ford was one of the best car buying experiences I've had. Nick Henry was friendly, low pressure, and made the usually stressful experience comfortable and easy.

We had a great experience purchasing our Bronco through Ford Tustin. Nicholas Henry was great at answering all our questions and even staying past closing to finish our paperwork. Along with AJ their finance rep we couldn't have asked for a more smooth process. I went in expecting to just take a look around but instead left with a new car. In addition within days I was also contacted by the service department to set up future times for car maintenance and reminders for oil changes. Overall great team!

I ordered a new Bronco from Auto Nation Ford Tustin. I worked with Sean Sunay and he was fantastic. He helped me order the Bronco and he was super patient with me as I pestered him daily asking when it would be delivered. Once it arrived, they had me in and out in less than an hour. I would highly recommend this dealership and Sean

My service advisor David Tach was a great help to getting my truck addressed. He made sure everything was taken care of and kept me updated every step of the way. I'll definitely be coming back and taking my truck to him.

Sean was an incredible help in getting me into my Ford Maverick! He walked me through the process and was in communication frequently without making me feel rushed or harassed. He even helped me set up my FordPass account and connect to my new vehicle. Even the paperwork was simple and quick. Thank you Sean for being mindful of my time and for being so professional.

Went in for a normal maintenance service for my truck with my girlfriend and we also looked at cars as we have a kid on the way so we looked at a couple cars and SUV and a sedan both we great deals and I had to thank the whole team at autonation and give Henry recognition for taking care of us and treating us well.

This is another unpleasant experience with AutoNation Tustin. without go with the details, it was a mistake that the finance did with the amount of loan and monthly payment, however, we were very patients, and didn't escalate this to management, as the guy did apologize and corrected that with a new contract! Apparently, this is not the case with the lender! as we just received the loan payment letter from the lender with the incorrect loan amount and payment ( monthly $80 more)! the case now with the manager (Peter), and we are waiting how he gonna resolve this issue, I will update this review accordingly.

Great experience… fast and efficient. Roberto helped me pair my phone with the app while they were doing the paper work to save time. 💯 best car buying experience.

It was great working with Elmer López during the entire process of ordering to receipt of my new 2022 Maverick. I would recommend Elmer as well as Auto Nation Ford Tustin in a heartbeat. It was such a smooth process, unlike I have had with other dealers.

First time buying a new car. AutoNation was recommended to me by a friend that lives locally and said it was worth the drive down from LA. Sean was friendly and professional. Would definitely recommend and will be going through them the next time we’re shopping for a new truck.

My experience at the Ford Tustin dealership was amazing! I traded in my car for a great price and bought my dream car. Nick was awesome - super quick, listened to my needs in financing the car, and did everything he could to get me a great deal. He made my experience as a first time car buyer great! Would definitely recommend Autonation Ford Tustin for all your car needs and ask for Nick!!

These reviews should separate sales versus service. While many have commented on the great sales experience they have had, the service side is much different. Many problems. - They use a national call center to schedule their service calls, but that service center has no real clue what the capacity or availability is for the local service center. Three times I scheduled service visits, only to show up and be told by the local Tustin service manager that they can't get it in and the wait could be days or longer. And the tustin service department complains about the call center, so they know it's an issue, but it's been going on for months at least/ - you can't get anyone in the tustin service center on the phone. You either get through to sales (and they will "transfer you"), or you get the national call center. Leaving messages at the local tustin service center doesn't help - rarely would I get a return call. - besides the fact Ford does not stand behind their vehicles (especially the '12-'15 era Ford Focuses, which have known transmission issues), the local Tustin shop has a very non-friendly-service approach. Everything has to be on their time and when they want things, no matter the schedules of those impacted. But when the roles are reversed, they expect people to drop everything and get into their office ASAP. They had my daughter's car for over a week for a small warranty repair job. I kept checking in to see when she would be getting her car back (she did get a rental paid for by Ford because it was a warranty job). No one ever called me back. But then I got a message after 5 pm on a weekday saying it was ready and they needed my daughter to come in the next morning so they wouldn't have to pay for another day ($40) for her car rental. We've spent thousands with them on stuff to fix what should have been Ford's issue, and then they get uptight about a $40 rental car charge, expecting their customers to be available at a moment's notice. There is more, but beware.

Took my F-150 in to fix an power train issue. Didn’t have to wait long for an available employee. Took it in same day and picked up 2 days later. Went very smooth.

My experience at the Ford Tustin dealership was amazing! I traded in my car for a great price and bought my dream car. Nick was awesome - super quick, listened to my needs in financing the car, and did everything he could to get me a great deal. He made my experience as a first time car buyer great! Would definitely recommend Autonation Ford Tustin for all your car needs and ask for Nick!!

My experience at the Ford Tustin dealership was amazing! I traded in my car for a great price and bought my dream car. Nick was awesome - super quick, listened to my needs in financing the car, and did everything he could to get me a great deal. He made my experience as a first time car buyer great! Would definitely recommend Autonation Ford Tustin for all your car needs and ask for Nick!!

Service Writer Bella is the best! Very knowledgeable and efficient. Thank you!

Great team work and very friendly.

The staff gave detailed explanations and gave detailed instructions on what to do next.

Great service advisor, goes above and beyond!

Christian was great and very helpful!

Fast service & friendly service managers

Went there for a repair. Very friendly, knowledgeable representative Christian checked the car in and the work is finished by the date promised. Only thing is it's really busy, so plan ahead.

This was my first time buying a car and I couldn’t be happier with my experience. All the employees at autonation ford Tustin were so helpful and made the process smooth. Sean was great and helped me find my Ford Edge!

I had a great experience with this group. I reached out on a newly listed used truck on their site. I received a reply within an hour from Oscar H. He answered all my original questions and then followed up in a timely manner with answers to more questions I had over the next couple days. Great customer service, never pushy and very accommodating when I told them I couldn’t make the drive to them for a few more days.. Oscar was awesome in helping me secure the truck during a time when used vehicles are a hot and fast selling commodity. I really appreciate all of his help as well as the rest of the team there at Tustin Ford. Great job..thank you!

Quick and easy transaction. Very friendly staff.

We brought in our Ford Escape with several issues (recall, check engine light, and a mysterious leak). We had previously taken it to another auto shop to get some other issues taken care of and to get the leak looked at. Within the first day they had diagnosed the leak, had the recall parts on hand and were able to address the check engine light. There was an issue during the repair where one of the unrelated adjacent pieces to the leak was damaged. They immediately notified me, indicated that it would be taken care of, and until it was addressed they wouldn't recommend driving the vehicle for safety concerns so they set me up with a rental until all work was complete. They were very apologetic and professional throughout my entire experience. I've been looking for somewhere trustworthy to take my vehicle and had always acted under the premise that once you are out of warranty the service department was the most expensive choice, but I didn't find that to be the case and won't hesitate to come back to Christian and this Ford dealership next time I run into an issue.

Always a great service. Advisor always reports status of vehicle which is a great convenience.

Only positive things to say. I just ordered a new 2022 bronco with Elmer and he was beyond helpful. The anticipation for the new car was obviously the most frustrating part but Elmer made sure to keep me updated and aware of where we were at in the process. Couldn’t be happier!

Christian was very professional and courteous. He called to let me know the mechanics had recommended a few additional maintenance items, no hard sell. He called me as soon as the car was ready and has it waiting for me nice and clean!!

Automation is the best company to buy your cars. I bought my 7th car from them and also amazing service and never ripoff. Everyone helpful and nice.

The whole team there is east to work with and amazing! Highly recommend if anyone needs to get a new car great spot 👍🏽

Great car buying experience, the team was professional and efficient with there time, especially the finance manager who assisted.

Great service! Always kept me updated on the progress of the repair. Even though we have a supply issue in this country, (I understand this) Andrew and Gabby kept me in the loop at all times.

Great costumer service by Frank and Jesus Both of them went above and beyond getting us a family car on a budget. Specially since it was an emergency since our car broke down a few days ago. Really recommend coming to this dealership.

Purchased my first car from AutoNation Ford and am very pleased with the entire team there. The car was priced a little below market average and the sales and finance team were amazing to work with. We would definitely purchase from them again if the opportunity arises.

Last year I ordered a Ford Maverick Hybrid from AutoNation Ford Tustin. Elmer Lopez kept me informed and up to date on where my order was in the process and when any changes were made. It gave me such peace of mind to know what was going on with my new car. I am so happy with my purchase and would definitely order my next vehicle with AutoNation Ford Tustin!

Finally fully self-bought my first car here and was a 2020 Jeep Compass. Oscar, David and Chris were great; not pushy and definitely helped me out more than I would’ve thought. Oscar was the one who helped me test drive, get me the best finance plan, and set up my home delivery for the vehicle (which was incredibly convenient). He also ended up driving and following me back home 2 hours so that I could grab the necessities that I forgot to bring to lock down a car that day to avoid having to drive down the following weekend again. He went above and beyond and would recommend that you ask for him!

Great experience. Thank you.

They say no haggling, they mean it! They say under blue book,they mean it. It was the easiest car I have every purchased… we were per approved..had proof of insurance.. put our names on the dotted line.. took the keys an we were out the door!! Everyone was happy!!! Thank you Roberto it was a wonderful experience!!!

Love this Ford dealership. Dylan got me my maverick! So happy they are impossible to find right now.

Once I arrived a team member showed up in a nice professional way welcomed me and took the car. Then I waited inside the business center. I liked the customer waiting area, there is a few desks if you have work to do & a nice two FREE vending coffee machine. After one & half hour I received my car.

Our experience with this dealership was less stressful then I thought! We bought a Ford bronco sport outer banks and we love it. Isreal was our sales rep and he was very efficient and had a lot of Knowledge about all the cars we had questions on. He's warm and inviting a felt less of a sales pitch and more concerned with our needs! Peter, the manager was also accommodating and friendly! All around, I would recommend stopping by and seeing this great team if you need a new Ford !

Not impressed at all. The problem wasn’t the purchase it was afterwards. The salesman never returned my text or calls. The sales managers said that they would do something and they didn’t. This just proves this dealership is like everywhere else. Lastly, driving the car home from the dealership was a nightmare ever code and sensor went off. So it must have had issues but they erased the codes before selling. I would give it no stars for customer service!

Had a wonderful experience at AutoNation Ford Tustin. Sean and Jesus took care of us. They were super pleasant and had us out the door pretty dang quick. That is always important to me. We liked it so much we bought another car while we were there :)

Had to wait for a while since front counter was abandoned by staff, an actual vendor went back there to get the parts people and even then it wasted 25 minutes of my time, even though I put it on will call, the parts guy forgot about it, I know it is hard to find good help...

Got there, checked the car out that I wanted & I drove home w my new car. I would recommend

Great

I've had two experiences with this dealership already, and since I keep getting emails to review them, here we go. My first experience was to follow up for my Lightning reservation, this was November 2021 when they thought the order banks were opening. I had emails with Sean regarding an appointment, he was very thorough and followed up a few times to confirm. Five days before the appointment was the last email and the day I showed up for my appointment he was in the middle of a sale and was rude about me showing up stating, "Ford changed the delivery banks, I sent everyone emails." as he was walking away getting back to his customer. (I had not received an email of my appointment being cancelled.) The second experience was a 3/21/2022. I had scheduled an appointment with Andrew to have my Mach-E diagnosed, regarding the front collision camera fault. I showed up about ten minutes before 7am and waited patiently as the service writers were getting ready for the day. When he got the information from the car he asked if I needed a ride home, when I spoke to reception I was told that was not available. I told Andrew I was going to wait with the car, to his response I would take at least 6 hours to diagnose the car. When I told him I needed the car by 1pm he said that was not possible. I said I would have to reschedule, as soon as I said that, he told me that my keys were on the dashboard and walked off. I didn't get a chance to reschedule, so my car is now getting taken care of at Hemborg Ford in Norco. I'll be changing my Lightning reservation location thanks

The Staff at Autonation Ford in Tustin is top notch. They provide excellent customer service from the GM to the sales team and service department. Elmer and Zach took care of me throughout the buying process on 2 separate vehicles. Both are very knowledgeable and made the experience a great one. Thank you guys

Dylan Alvarado went above and beyond to help me get my 2019 VW Tiguan. Fantastic service!! Andrew in the service department was also very professional and accommodating.

The service is always top notch at this location. Tony was awesome and followed up with me the whole step of the way. Thanks to everyone over there.

Very friendly service. Always ready to answer all my questions and works hard at finding answers on the spot. Thank you Christian and Andrew.

This is the only place where I take my vehicles. The service advisors (Christian & Andrew) are friendly and very good at communicating if the scheduled time to pick my vehicle up changes.

Frank and his team were so wonderful and so helpful! Highly recommend purchasing your new car through him, if you are in the market.

Great smooth process. No stress! Quick and easy

I was sold a broken car. Zachary Vasquez is a literal man child who will yell until he gets his way, i strongly suggest finding a different dealer to buy your car to avoid Zachary at all costs.

What a great experience I had with the entire team I worked with. Dylan was so sweet and friendly. Worked with me in getting me a test drive in the car I was interested in. Even better that he made the test drive fun and light hearted with a great conversation. I mean nothing is more awkward then sitting next to a sales rep in a car who has lost his conversation skills and sits there in silence for what feels like HOURS! So major brownie points to Dylan :) The sales manager, Peter, was extremely understanding and helpful in getting me the best trade in value for my car. Even though I didn't leave that first day with the car I originally went in to test drive lol they were still willing to help me get into a car that I would love, even if it took me a total of 3 days to figure out! I eventually fell in love with a car located at their sister store in Torrance of all places. Instead of having to drive to that store they were able to bring the car to me here in Tustin! I didn't have to test drive it to know that was the one. Dylan made his way over to that store and drove my new Ford Edge back to Tustin himself! While I waited for both of them to return, I worked with Chris in finance to get my paperwork all signed and ready to go. Which made the process feel faster than usual! All I needed was the keys and like Chris said "Drive off into the sunset!" All in all! I'm happy I decided to stick to Autonation Ford in Tustin for my new car purchase! Thanks a bunch Dylan, Peter and Chris! Tori and I are looking forward to having new adventures! YES I name my cars lol.

The service team is always very helpful, prompt, and honest. I appreciate their friendly attitude and that my car always comes back cleaner than it arrived.

Just picked up my 2022 Ford Bronco! Great buying experience, hassle free. No hidden fees or charges. Vehicle pickup was smooth. Ask for Elmer Lopez . In and out with my new car in under 3 hours.

Great buying experience 5 stars. Ask for Elmer Lopez.

Our Service Advisor Christian did a great job in ordering our new tires and got the job done the same day which included getting our car washed as well!

Good overall experience - was able to quickly find the vehicle I wanted to purchase and to get the final price. Friendly staff were easy to work with and I came out with the vehicle I wanted in terms that I was comfortable with.

Love the service fast and friendly and always giving me the best way to save money ! I completely recommend I purchased a Range Rover and love it 🥰

I had already went to 2 different dealers, so I went in feeling disappointed, due to the fact that I wasn’t getting a car i wanted. Sean was always very straight forward and made things happen. Up to this point Sean is still helping out with any questions or concerns.

Very friendly, attentive, and quick service. Free car wash.

My recent visit to AutoNation Ford Tustin exceeded my expectations. Service advisor Mr Andrew Corona went above and beyond to make sure that my car got all necessary attention and services. Superb customer service and attention to details. Job well done. Thank you!

Gabriella is professional and friendly.

Sam, our sales guy, was amazing! He was extremely kind and helped us find the perfect truck for us. The whole time we where there he made sure we where comfortable and brought me coffee to where I was sitting. Our finance guy was amazing as well! He made sure we where happy with our purchase before we finalized everything. Will definitely be coming back if we need another vehicle : )

Excellent service as always Bob and his team are extremely knowledgeable and explain everything they are doing along the way.

The dealership stayed in touch and kept me informed of the vehicle custom order from the order date (July, 2021) to delivery date (Feb, 2022). The long window because of the Ford production delays AND no delay from this dealership. If anything, I am glad that I placed the order with this dealership versus other dealerships in LA who I vetted prior to placing the order with AutoNation Tustin Ford. I have purchased 6 cars (1x Volkswagen, 4x Mercedes and 1x Bentley) in the previous 8 years and I can confidently say this dealership is straight to the point with no BS of running in circles. Salesperson (Sean Sunay) kept me informed when there were any major status changes on the Ford tracker going through different stages of production. During the week of the vehicle delivery I had to be in AZ for work, so I made the drive to OC and Sean promised that the process would be quick considering my drive. Upon my arrival, the vehicle was ready (fully gas'd, cleaned/prepped, paperwork ready) and the whole dealership process took less than 2 1/2 hrs. During this time of vehicle shortages, other dealerships are placing crazy markups on Maverick (upwards of 5k) due to high demand but this dealership did not play any of these tricks on me (thanks to Sean and Zach). I highly recommend this dealership.

Have been a loyal Ford Explorer and Ford Tustin customer for nearly a decade. Always got just okay service until recently when I met Bella and her manager. These guys are straight up great! It is a shame only a 5 star is the max. These guys are great.

Good service as you would expect from a dealership - standard service on this visit as well as a recall completed. Work done while I waited and completed faster than expected. Good waiting area, not fantastic, but good.

My purchase experience here was tops. Daryl Ulrich was a constant professional. Elmer Lopez was patient and informative throughout my order purchase and Jesus was awesome in finance.

The customer service was excellent. Great business center inside to get some work done while I was waiting for my car to be serviced. Autonation Ford is awesomeness.

Very easy to schedule a time with Christian at tustin Ford… he even ordered me a Lyft ride so I could get some lunch while they worked on my car… they finished ahead of schedule and on budget… super easy and fast!

I attempted to work with Peter, a sales manager . I got to the store and the vehicle was empty on gas so I had to wait for that. Then, when it came time to talk numbers, he didn’t even take me into the office and did it on the floor which is 1. Unheard of 2. Extremely unprofessional. Then he shopped my deal around which in turn produced over 15 inquiries on my credit. Now, since he found I can’t do $0, he doesn’t want to take my phone calls as he doesn’t believe I will get a total loss settlement. You should treat ALL potential buyers w the same upmost respect and courtesy and the second I said my total loss settlement will be coming, I don’t have it yet, he was uninterested and refused to take my calls. Well I went over to Lexus of Cerritos where I dealt with Mostafa and he was an absolutely pleasure. I’m glad I didn’t give this store my business nevertheless my $3000 down. This is my new car from LEXUS of Cerritos, thank you :) Edit: Peter called me back to argue so extremely unprofessional. I’m beyond words

Service is great, Christian was courteous, professional and fast.

Fast, efficient, and professional. My experience was in the service department and was absolutely perfect. Upon arrival, I was immediately greeted by Andrew Corona. Professional, communicative, and informative, Andrew made the interaction quick and easy. Within hours the service was done (way ahead of schedule) and before I knew it I was on my way. I highly recommend Auto Nation Ford of Tustin

I take my Mustang GT to AutoNation Ford Tustin for all of my services. I specifically work with Christian each time. He's professional, courteous and knowledgeable, especially regarding the Mustang platform. As a mechanic myself, I really appreciate working with a service advisor who knows their stuff when it comes to maintenence and repair, rather than needing to refer to the technicians for every little question. I'll be continuing to work with Christian each time I visit this dealership and I know I'll be taken care of.

Bella was extremely helpful and so kind! My only complaint about this place is that there seems to be no one available to help when I arrive and I have to wander around trying to find someone.

Was in a bind...unexpected dead battery on a busy Monday. Andrew got me in right away and installed a replacement battery within an hour. Great service. Thanks!

Excellent Customer service -

Very happy with these guys servicr. Had a recall on my mustang and the person who helped me on the phone was a delight. She was kind, soothing about the whole affair and tried to make things as convenient as possible. Then, taking it to the dealer was great too. I went there, dropped it off, then a few days later I picked it up. There were no hassles, no issues. It was quick, efficient, and too the point. Great service.

I felt discriminated, I will never buy a car from them, the worts manager

The vehicle is excellent, I would recommend to go here. I purchased a Ford, however, the sales rep had very low energy and did not share any specs on the vehicle I bought. Sales rep seemed very uninterested on selling. Other than that the experience was good.

Just want to give a big shout out to salesman Sean Sunay for making our purchase as easy as possible this last weekend! We were interested in a car which he set up an appointment from the start, while rushing to get to a prior engagement we signed off on a purchase agreement and returned later that night to seal the deal! They close at 9pm which we were there until 10:30pm and couldn't thank Sean enough for staying and being patient. Great service and very knowledgeable in local high school sports as well . Thank you again

Easily one of the easiest buying experiences i’ve ever had. Super transparent and really not trying to upsell you or BS you all day, would 100% buy again. Big shout out to Jose and Rama(sp?) for making the experience so easy.

Payment I signed for is more when I got my bill , very disappointing and dishonest, you got me . Hope you feel good about your shady selling practices.

I came out with flat tire when I got home came back and they said how do we know they did it. Hope they forget my email, number and name.

Their customer service was very nice and kind. Also they explained details on documents very easy to understand.

Dropped off van fore some mfg recalls. Everything was done ahead of schedule.

Couldn’t be happier with my experience at AutoNation Ford Tustin. They were able to finance me the truck of my dreams.

Went to drop my car off for a simple oil change service. The young lady who ended up helping me out? Perfect, awesome, professional. The actual service? Perfect, everything done faster than the estimated time. The actual problem though? I pulled up to the service drive-thru they have, put the car in park and stood in the waiting space for 25 minute until someone came out of their glass cubicle to ask if I'd been helped. This was done with an appointment that I had arrived 10 min early for (and started nearly 20 minutes late). The actual work done by these folks is good, it's just they've got a bunch of "Not my jobs" sitting in the glass cubes out back.

Great customer service. The team worked hard to make my new Bronco purchase proceed smoothly!

had an amazing experience! purchase a car last week! Pouya Pirouzfar took care of everything, he was quick and patient and answered all my questions and concerns! I would recommend him to whoever wants to purchase a nice good looking and reliable car! he has all the knowledge you need! thank you again man! good luck!

Andrew was the utmost professional, he went out to greet me when I got to AutoNation Ford Tustin early in the morning. I went in for a routine oil change and I needed brakes, everything was done in one day and I got excellent service.

Won’t look up a part without a vin number. Lazy

The sales person Elmer was great, very communicate and on top of the the pending order. He helped me by answering all of my questions in a timely manner. The finance department is another story, they did not go over the details of the contract well and made some errors. Part of it was my fault for not asking the right questions. They charged me more for the services than what I was told, and then later I found out the charges for my taxes was incorrect.

The service was very quick with no delays. Christian was very friendly and got me checked in very quickly. He called right when my car was done.

I purchased a used BMW X5 on Dec 20, 2021 from AutoNation Ford Tustin and had a very bad experience because of dealer issues relating to undisclosed mechanical problems and lack of customer service. I returned the BMW X5 on January 5 through the dealer's return policy but would like to explain why i gave this dealership a 1 star. Although the dealership did refund my down payment and cleared the car loan through the finance company, I still have not received a reimbursement for the initial car payment I made towards the car loan on Jan 3rd, 2022. It has been almost 30 days and I have NOT received reimbursement for the initial car payment. I have also not been made whole for all the inconvenience of this warped experience. The issues regarding the purchase of the X5 are many. Let's start with the 10 day delay of actually taking delivery of the car (Dec 20, 2021 - Jan 1, 2022). I was told by Brandon and Zachary (used car dept) that the reason for the delay was that the parts were on order. When I asked Zachary (used car sales manager) which parts were on order, he said windshield wipers. Then, David M (used car sales manager) stated that a detail of the car needed to be done before I could take delivery on Dec 31st. When I came out to inspect the car on December 31st it was still not ready and I submitted pictures of the reasons why so this delayed my taking delivery of the car again. I submitted pictures of a stain in the rear compartment, torn upholstery behind the seat, and lack of car being cleaned to the sales management. Then, I decided to take delivery of the car despite these problems since Zachary assured me they would be taken care of by Friday Jan 7th. So, I finally took delivery of the car on Jan 1st. However, the previously agreed to spare tire that was supposed to be included was still not ready because it was "on order". Also, the interior was not detailed because the detail contractor "has been out for two weeks". I was relying on Zachary's word that all these issues would be remedied on Friday, January 7th. So Many red flags for this dealership. Overall, this process was unpleasant, frustrating, confusing, and something I never want to experience again. I am still waiting for a reasonable explanation as to what happened. I was never given an apology by anyone (until Zach finally said sorry via email) and was not even greeted by any of the sales management team upon returning the car. Then, I discovered a previously undisclosed mechanical problem with the engine losing power while driving which was the coup de grâce for me so I ultimately returned the vehicle on Jan 5th after losing all hope for the purchase. Again, this entire experience was a nightmare and I believe I should be compensated for the inconvenience. The time, expense, frustration, and lack of professionalism at AutoNation Ford Tustin is something I will never forget. I would recommend anyone who is thinking about buying a car from AutoNation to buy it from CarMax instead because CarMax has a 30-day return policy (instead of AutoNation's 5-day return policy). CarMax also gives you an extra month until your first payment is due.

Ignacio was professional and very helpful with my vehicle

Poor communication. I would not use AutoNation Ford or any AutoNation dealership. Stay away. 2 visits and over 2 weeks to fix a windshield wiper issue. Very difficult to get a hold of people even when they give you a text account to communicate. Super frustrating!

Super service with Alexander ~ great experience. Easy to work with, eager to help us in all ways. Nice opportunity to get to know each other! I would highly recommend him and the backing of AutoNation Ford. Thanks for making the experience more enjoyable! :-)

Daniel was very attentive. Great service

Pouya was able to help me out and I was very satisfied, he was really sweet and made everything easy for me

Robert was amazing. Super helpful and thorough. Thank you Robert

Our salesperson was Elmer Lopez, and he was great! Our Escape was purchased 1/11/22 on company A/Z-plan and everything went smoothly, just as we discussed beforehand. He kept it all easy and low-key.

Best Service Department on the planet! (Well, its at least the best I've ever been to...) Ask for Bob Sellf. This guy is a rock star! He is super attentive, accessible and responsive. His team is professional, fast and they do great work. I've been going to ANF for 5 years and I've never had a bad experience with anyone! From sales to finance to service, top notch!

Reserved car online even got a call from the manager to ensure the car would be ready when I arrived. When I showed up the told me they sold the car 30 mins before. Wasted my time driving an hour away. Unprofessional and they all just had a blank look on there faces like oh well we made our money. Oh would you like something 5k more they asked! Ridiculous!!

Sean S. helped my husband and I find the exact Bronco Sport we wanted. He was very patient with us through the whole process. Thank you Sean!

We went to AutoNation today to get an estimate to sell our 2014 Chevrolet Impala. We were introduced to Robert Wasik (Sales Consultant) to assist us throughout our entire transaction. He was professional, knowledgeable and friendly. We completed our sale and left very satisfied. Although we were not in the market to purchase a vehicle at this time if we do in the future we will certainly purchase from AutoNation and request Robert Wasik. He went the extra mile and drove us back to our home. Thank you AutoNation Tustin, CA

Detailed and on time.

Great experience with the entire team here. Wanted a specific vehicle and asked to be on a customer cancellation list. AND, they actually contacted me when they had a customer cancellation! The purchase was easy. Financing was simple. Pickup great. Very professional treatment and service.

AVOID THIS DEALERSHIP! If I could give negative stars I would in a heartbeat! If you decide to any business with them I recommend either recording phone conversations or only speaking to them in written form! We regret ever purchasing our vehicle with them! The only positive thing I can say is Elmer is a really nice and helpful employee. It’s not his fault that he works with a bunch of crooks. We were told before we signed any papers for our used car that we wouldn’t have to pay for registration until 2023, when we received our new plates in the mail guess what we had to pay? 2022 registration. We called and were told to go ahead and pay for 2022 submit our receipt and they would reimburse us. We did that and magically they had no idea what we wanted and why we were submitting our registration receipt. We were told that it was hearsay. GET EVERYTHING IN WRITING WITH THESE PEOPLE! Took my vehicle in 1 week after purchase due to an error message of service my front camera. Took it in, was told by their service team I don’t even have a front camera. They found out my front windshield was after market and they graciously replaced because they didn’t catch it before it hit the lot. Informed them about the CAL (calibration) on my dash and our navigation not working. Didn’t do anything about. Still receive Service Front camera message every month. We just had two days of nonstop rain and my headliner was soaked over my driver door, nothing to do with the sunroof, upon research that my husband started back when we got our car, due to the CAL message in our dash, he found that the GPS, Navigation and On Star is not working. It’s usually caused by a bad seal in the antenna. He drove our car an hour to their dealership in poring down rain to show them, how wet our headliner was. On the phone they recommended for him to wait until the following week to bring it in after it was dry. Why? So there was no proof? He took it in anyway, service needed to find out with sales who was going to pay for it. Chris from finance told my husband he would call him back the next day with an update. Well wouldn’t you know we never got a phone call. My husband had to call today because it’s raining again, he spoke with Sales Manager David that informed him they will in fact NOT be paying for any repairs due to that it’s been 6 months since we purchased. So I recommend AVOID THIS DEALERSHIP! Zero stars! In the photos you can see the dates that I took these pictures of all the error messages we’ve gotten. Too bad the car didn’t give us a warning message about doing business with this dealership when we test drove it.

I really appreciate the customer service they provide over there. I had a warranty issue with a vehicle I purchased at another auto nation and the guys over at Tustin did everything on their power to correct it

AVOID THIS DEALERSHIP! If I could give negative stars I would in a heartbeat! If you decide to any business with them I recommend either recording phone conversations or only speaking to them in written form! We regret ever purchasing our vehicle with them! The only positive thing I can say is Elmer is a really nice and helpful employee. It’s not his fault that he works with a bunch of crooks. We were told before we signed any papers for our used car that we wouldn’t have to pay for registration until 2023, when we received our new plates in the mail guess what we had to pay? 2022 registration. We called and were told to go ahead and pay for 2022 submit our receipt and they would reimburse us. We did that and magically they had no idea what we wanted and why we were submitting our registration receipt. We were told that it was hearsay. GET EVERYTHING IN WRITING WITH THESE PEOPLE! Took my vehicle in 1 week after purchase due to an error message of service my front camera. Took it in, was told by their service team I don’t even have a front camera. They found out my front windshield was after market and they graciously replaced because they didn’t catch it before it hit the lot. Informed them about the CAL (calibration) on my dash and our navigation not working. Didn’t do anything about. Still receive Service Front camera message every month. We just had two days of nonstop rain and my headliner was soaked over my driver door, nothing to do with the sunroof, upon research that my husband started back when we got our car, due to the CAL message in our dash, he found that the GPS, Navigation and On Star is not working. It’s usually caused by a bad seal in the antenna. He drove our car an hour to their dealership in poring down rain to show them, how wet our headliner was. On the phone they recommended for him to wait until the following week to bring it in after it was dry. Why? So there was no proof? He took it in anyway, service needed to find out with sales who was going to pay for it. Chris from finance told my husband he would call him back the next day with an update. Well wouldn’t you know we never got a phone call. My husband had to call today because it’s raining again, he spoke with Sales Manager David that informed him they will in fact NOT be paying for any repairs due to that it’s been 6 months since we purchased. So I recommend AVOID THIS DEALERSHIP! Zero stars! In the photos you can see the dates that I took these pictures of all the error messages we’ve gotten. Too bad the car didn’t give us a warning message about doing business with this dealership when we test drove it.

The vehicle I was interested in was unavailable even though two sales reps that it was available. It was sold before my inquiry. Then didn’t get good follow up response afterwards. When researching the issue told the vehicle was bought by other dealership probably won’t be back.

Caren Was Very helpful 💯

Took my car in after having a not so great experience at another local dealership. Given the mounted frustration, David Tach handled my situation in a professional and understanding way. I commend him on having open communication with me and the willingness to retrieve paperwork from other dealers to get my issues resolved. I have no complaints about how my situation was handled. Thank you David and Autonation Ford

Drove from Riverside with wife... .car not ready...salesman off...did not offer alternative vehicle..did not ask for our business... are you kidding...no t/0 to somebody that can decide if we are buyers or....🤔🤔🤔🤔🤔

It was a great experience!

My car was worked on for a day and a half. They fixed my problem; however, when I received my car back the inside of my door handle was ripped completely off. So, Ford has not gotten back to me about them fixing the inside of my car door. I wish they would fix it for me free of charge since they broke it themselves.

Autonation Ford Tustin service department was the 4th Ford dealer I attempted to get warranty repair from on my brand new Mustang GT. Therefore, I can say with some confidence that they are hands down the best Ford service department between Long Beach and Irvine. Christian was my service advisor, and as others have said here, he is professional and honest. He told me it would take two days to diagnose issue, and true to his word, he called me two days later and his mechanics had even fixed the issue by then. All Ford service dealers experience a heavy volume of traffic. It’s not reasonable to expect service as quickly as one would get at a smaller repair shop, and I think one should bear that in mind. What is NOT acceptable is poor communication, overpromising, and underdelivering as was my experience at Tuttle Click Irvine, HB Ford, and Worthington. If you are in need of warranty repair I heartily recommend Autonation Ford Tustin. My A/C is blowing nice and cool now! Great work guys and gals!

Great service! Just ask for Alex or Oscar. They go over and beyond to assist you and always there when you need them! Thank you both!!😇

Sean provided great service getting my new form Maverick

Great service! Both Alex and Oscar were amazing! They promised and fulfilled! Love the car!! Will do business with Autonation Ford Tustin again!! Thanks!!

Okay. Easy in and out, qualified technicians with state credentials. The offers are the best menu of service packages.I always get a clean truck back

Sales person Elmer Lopez is the best sales person I ever came across in purchasing a vehicle in 45 years. He was instrumental to convince me to give try to American manufacture auto. This is my first American car. Elmer assured me the quality and reliability of Ford Maverick Hybrid truck for me and my family. I am looking forward to some good years riding this truck. Unfortunately it took a long time to do the paperwork. My appointment was at 2:30pm. I end up going home after 2 hours waiting and came back to sign paper at 6:30pm. Improvement is much needed at the dealership. Hope their remainder services are not as below par like signing documents. I paid full amount by check and it took this long. Imagine what people have to wait to get transactions through. Thank you. C.M.Brahmbhatt

I recently had my car serviced at the Tustin Ford and was surprised by the great customer service. It was one of the best car experiences I’ve ever had. I returned again a year later and had a similar great experience.

Dropped the truck off on Friday at noon for basic service and some tires. Suppose to be ready Saturday and now it's Monday afternoon and they are still not done. Cost me a day of work for something that should of taken a few hours at most. Will never return here for service or to purchase. Had to take it back here for a warranty defect on my truck and it's been with them for 2 weeks and is still not fixed. This place is the absolute worst. Do not come here for anything

I went into have my airbags replaced due to a manufacturer recall. I told the service guy that I wanted to find out how much it would be to get the door unlock code, fix the gear shift indicator, and tighten the window control panel on the driver door. He told me finding the door code would be $100. That seemed reasonable so I said okay. Before I left he told me to sign the work order. He did not go over it with me. I just signed it without really looking at it. A few hours later he called to tell me my car was done and how much it would be to fix the other 2 things. The price was astronomical (over $1,000) so I said no to fixing them. When I went in to pick up my car, my original service advisor was MIA. Another guy gave me the bill. I was charged $190 to diagnose why my gear shifter was not showing what gear I was in. I told him I was not told about the charge beforehand. He said you signed the service order; you have to pay for everything. If someone had told me I was going to have to pay $190 to find out what was wrong, I would have said no. They should go over the service orders in detail with everyone.

AutoNation Ford is amazing. All the folks in service are really there to SERVICE "us" the customer. So nice and easy ! Love Tustin Ford

Great place and environment! I was lucky to to get help from Israel Robles, Sales Associate, he was extremely professional, patient and knowledgeable. Was able to explain all questions that were asked and helped me find the car that best suited me. I would highly recommend everyone to ask for Israel when you decide to stop by

I took my truck in for an issue we were having. Even though they said we could take it to any Dodge dealer, the other Dodge dealers wouldn't accept the warranty. So we had to drive it out to Tustin, which is about an hour's drive for us. We took it in Thursday morning and didn't get it back until Tuesday afternoon. It was very hard to get an update on the truck. I would call 5 - 7 times a day, leave messages, but wouldn't get a call back. Then, on Monday, I spoke with the service counter receptionist. She put me on hold, talked to the Service Manager, then told me that the truck was taken to Tustin Dodge and the service tech was Moe. I called Tustin Dodge and left several messages, but did not get a call back. On Tuesday morning, the AutoNation service tech called and said the parts came in. I told him I was told the car was at Tustin Dodge, which he said he didn't know. He said he would find out and call back. After 2 hours, I called back since I hadn't heard from him, and he said that my truck did not go to Tustin Dodge. I don't think I received the best customer service. I should have been told if my truck was taken to a different service center. I should have been given updates on the status of my truck. I'm looking to buy another truck and getting rid of the one I bought at AutoNation so I don't have to deal with the Service Department.

Had such a great experience at Auto Nation Ford Tustin From the minute we walked up and until we left. Tony Bradley walked us through all we needed to know about the car we were interested in, along with another car we had our eye on. Peter and Chris were also so helpful in helping get the us the number we wanted to close the deal. Best Buy experience ever.

AutoNation Tustin made an appointment for a warranty repair and then refused to take my car at the time of the appointment.

Dylan Alvarado (Sales), Rona (Finance), Christian Kirk (Service) and Autonation Ford Tustin have always given us 5 star customer service! Dylan was so knowledgeable about our SUV and made us feel VIPs! He was very personable and made the process so easy! Rona was calm and patient with us during the finance process, which I appreciated! At my first service, Christian made sure to update me all the updates and personally inflated my tires to the proper setting for cold weather! When I called him back he knew exactly who I was as if he was waiting for my call. Thank you Autonation Ford Tustin for exceptional service! Reach out to these guys when you’re ready to make your next purchase!

Great customer service had exactly what I was looking for. Brandon and David were great. Sean helped when I came in to do the test drive and took care of me after that. Chris in finance was very easy to deal with just signed papers and was out the door. I will come back next time. Love my new 2021 Mustang. No gimmicks or add ons just the price listed on the vehicle.

Second year in a row that an oil change took over 3.5hrs with an appointment. I could understand having one bad year, but 2 is obviously an on going problem. Made appointments both times, which doesn't seem to matter, still arrived to be told 2hrs. Car didn't even get taken back til the 2-2.5hr mark and then took another hour both times. First year the manager offered to comp my already free oil change, this year just got a sorry but they recommended other repairs to be completed. If service is so bad for something as simple as an oil change, why would I even considered doing anything else??

Very bad customer service fully s*** don't go over there I will not recommend

12/22 update - filed with BBB against Autonation, Inc. After my initial mid-rating and complaint posted here, on Facebook, and regional dealer site, I received follow up emails and on Facebook an hours-long conversation with a rep that ultimately resulted in "someone from service will contact me"...and it never happened. 2 more attempts at Facebook conversation that was in progress...nothing. My service was NOT complete. Everything on the ticket I paid over $300 for was NOT COMPLETED... and left sloppy and undone in my trunk, and NO ATTEMPTS TO CALL ME AND MAKE IT RIGHT BY THE DEALER. THIS IS B.S. 11/17 update - STILL NO CALLS FROM DEALER. WOW.

Price for just an oil change was alot higher as my regular Ford dealer. Waited 4 hours for oil change.

Maybe to purchase, but service is less than desirable. Filed complaint with BBB since NO ONE, not even service manager Nate, has followed up to right their wrong on my Mustang. They should be embarrassed. it's been two months to make things right. Shameful.

The best Ford service department in the world.

Christian (service writer) was very helpful and even discounted the service without asking after the appointment ran longer than quoted. Waiting room had complimentary coffee, tea, water and big screen tv. Staff is friendly.

Well. Start off with very incompetent employee’s working here. I purchased the car from them in Sept 29th as I’m business owner I told Bob i need car for my business. As was directed to chain Roberto was the sales person. Chris and Rana (Finance Director and Assistant) I believe. Now whole agenda was to get commercially registered vehicle and commercial loan which they assured at the time of deal you have high interest rate because it’s commercial loan which I accepted under the impression that I’m getting first time commercial loan okay! With 15k down rest assured registration and plates you will get in 4-6 weeks as standard as follow with 90 days period. I reached out to them in October twice to verify if everything submitted correctly but I was told they’ve submitted everything after 2-3 days of the sales. I was like great!! it should be couple days away now from plates. I reached out to them in November again spoke to over the phone Zack I was told again your documents has been submitted you will get you plates in anytime now. I called DMV to cross check the progress as per DMV nothing has been submitted car still register to previous owner. FYI They don’t call you back till you personally visit them. Then I had to give a visit in person on Dec after crosscheck with dmv about registration spoke to Peter he said let me find out with my business office and I’ll call you back in by the end of the day. Perfect!! Period No call received. On Dec 8th called back again to find out what’s going on? Guy put me on hold for 2 hours I’ll attach the screenshot. Terrible customer service. I hung up called back again spoke to David I asked him same he said he will call me back and he did. He stated your documentation in process in their business center and as soon as they file it they will let him know and I asked David can you send me DMV Receipt? He said I will send you email. Now when 10 days left in the temporary plates on Dec 16th I went to ask in person what’s going on with registration, again after cross checking with dmv nothing has processed. Spoke to Peter again about registration he said I’ll send my business office email to find out. I told him Where is your office located so I can go in person. I went in to Toyota Tustin Autonation spoke to sales manager he said let me find out waited about 10 mins and he confirmed car is out of state. First of all! No one disclosed that to me when I was buying the car. I specifically asked Roberto sales person is it out of state he said no!. Second - sale manager from Toyota told me the paperwork they have it’s not commercial everything on personal auto. That was shocking for me what in the world sales and finance director would lie about that when they are that big of company. Rana Finance director brought the deal with 15% interest stating its commercial loan. They said it’s your first time that why it’s so high. Third - I got call from Peter sales manager about registration that my car registration is being in process from last 8 weeks I asked give me some kind of proof that they have submitted my documents. I called him back asking business office I’d saying it’s not commercial. Peter said it’s personal, I told I didn’t buy this car personal I bought this car with commercial loan. I called bank personal auto it is filed the complaint with them. My business is losing money just because of these guys. They definitely lost one good customer or could’ve I was thinking to buy more cars for my business Fleet but sorry will take somewhere else. It’s lot of more, spoke to Scott today Dec 17 he stated where does it say it’s commercial. Excellent!!! stay away they have bad management and incompetent people working here they are working in automotive industry and they don’t know difference between commercial plates and automobile plates even the manager. Managers not understanding the seriousness of this matter or situation. Selling the car is everything for them selling the lie and doing fraudulently - Selling the product under the false pretense.

Searched for a very specific fuel efficient new truck in an impossible market. I had reached out to a large number of dealers and online sources with no luck and little response. AutoNation Ford of Tustin was the only dealer to stay on task and work hard to find and secure the right truck at a very reasonable price. Thank you Caren.

Got my car serviced by the best service employees at auto nation ford. Ask for Andrew when you go to get your car serviced he won't disappoint you!

Shawn was awesome! It was worth the drive he didnt let me leave until i was satisfied with my car and my whole experience , loved it

Sold car, got money

The service on this dealership is one of the best the costumer service is the best they do they're job ASAP even if costumers are not in the waiting room the waiting room is a very clean comfortable and quiet place to be while you wait for them to call you.thums up 👍👍👍👍👍 it is a very friendly dealership 🌟🌟🌟🌟🌟

AJ helped us getting our dream black loaded F150 without a dealer mark up when every other dealer added $10,000 mark ups. On top of that, we got a great deal on our trade in. I have bought a lot of cars in the past, it’s never been as pleasant of a process as we have experienced this time. Automation ford is a respectful dealer, I would come back for my next vehicle!

Purchased my first Ford SUV - 2021 Ford Explorer XLT with the help of Brandon and Peter from email communication to signing. They were very helpful. Brandon and Peter are super fast in answering through email and easy to talk to when I came in to get the car. Brandon is still verify helpful even tho I already got my car for always 2 weeks now. Best deal i got in a while in buying a car. If you need to get a new one just look for Brandon!

Christian in the service department was great!!! I brought my truck in late on a Friday with the engine light on and he was very helpful. He was also upfront with me about how long it may take to complete any repairs. I appreciated that. The next morning he called to let me know that the issue was minor and my truck was ready. I hadn’t had much done in about 5 years and decided to get some other work done while it was there. Surprisingly, Christian called back later that day and I picked up my CLEAN truck. Best service I’ve had in a while.

We went into automation Ford with the anxiety of having to get out of one lease and hopefully finance or get into another lease, (which hasn’t been easy in 2021.) That is when we met Elmer. He was a very genuine down to earth guy. He helped us find our next vehicle without pressuring us. He cared and sincerely was looking out for our best interest. Definitely not something I have ever felt while shopping for a car! I highly recommend AutoNation Ford and Elmer for your next car purchase, they were all amazing.

Bella was very helpful and knowledgable of the service requested

We had a great experience purchasing our Mach-e with Elmer Lopez. He still checks in with me regularly to see how I like the car and if I have any questions about it. Great salesman! Great car!

We went into automation Ford with the anxiety of having to get out of one lease and hopefully finance or get into another lease, (which hasn’t been easy in 2021.) That is when we met Elmer. He was a very genuine down to earth guy. He helped us find our next vehicle without pressuring us. He cared and sincerely was looking out for our best interest. Definitely not something I have ever felt while shopping for a car! I highly recommend AutoNation Ford and Elmer for your next car purchase, they were all amazing.

I had a great experience while at Autonation Ford. The manager Dave M., sales rep. Jose R. and finance manager Chris gave excellent service. These guys really appreciate their customers.

Sales reps here are the best. Very accommodating and not too pushy. They help me seal a great deal. Would highly recommend this place if you want to purchase your dream car. Dylan was awesome, very kind and friendly. Look for him if you want the best experience at ford.

Very good customer service. Oscar was very passive and explained to me in detail every question I asked him. They also gave me a very good value for my car that I gave how it brings in. They also offered me cheaper oil changes as a promotion. Excellent customer service by Oscar.

Purchased a new explorer with Sean. Wry happy with his service and the finance guy - Chris. Both were easy to deal with and professional.

DO NOT BUY FROM THEM! best advice double check any paper they give you. called them out on it and got straight up called a liar by the manager over the phone and they would not send me a copy of the paper the sales guy wrote on just the printed version which didnt match what i saw. wont be ever stopping by aging. ive bought 3 cars from them in the past and had a issue with the paperwork EVERYTIME.

Great Job Christian! Fast, Friendly, Professional service!

I had a GREAT experience with CHRISTIAN KIRK when I suddenly found a nail in my tire and had to replace it! Christian was fast and got that tire ordered, delivered and installed in record time! Thank you Christian, I will recommend you to everyone I know!

AutoNation Ford of Tustin exceeded beyond our expectations. The transaction we had was very quick and easy. Diego helped us in choosing the right car and trim while Peter worked on getting the car within our budget. Jesus finally closed the deal seamlessly. We walked out of the dealership a very satisfied customer. Definitely recommend AutoNation Ford of Tustin!

20 was a big help for me I always deal with him and he is very very good entering customer you answer me very good

My husband and I purchased an Expedition at Autonation Tustin at the beginning of this month. We could not be happier with our new vehicle and financing. Nick Henry was our salesperson and was so personable. It was nice to finally have a good experience at a car dealership.

The service was excellent. Very pleased with all the work they did

Robert & Jesus helped me with a very complicated situation I was in with another dealership. They did not hesitate or complain at all. They did not try to sell me anything or push me to do anything I did not want to do. It's very hard to find honest people in the car/ dealership business and how fast, efficient & honest they were literally blew our minds! They made us forever grateful and will only go back to them if we choose to buy another Ford! Amazing people! Highly recommend!

Once again AutoNation Ford Tustin service department exceeded my expectations. My Service Mgr Bob checked my car in and I walked out all within 2 minutes. He called on the phone within 1 hr to inform me what was wrong with my 2017 F250, and told me it would be repaired by 2pm. At 2:20pm called to inform me the truck was ready for pick up. Additionally he informed me that another issue I had which was no longer covered by the factory warranty was covered by my 3rd party insurance whom he contacted and received approval to repair. He is amazing! Thank you! Jay Tustin, CA

I really don't know where to start; Service Quality not in question here. However, the unneccesary 10.5 hrs amount of time for a simple oil change, transmission fluid exchange, cabin filter and tire rotation, when first originally given a 7AM appointment, just ridiculous. Plus Tire rotation was never completed due to Swollen Lug nuts defect that Ford knows about, and expected me to pick cost out of my pocket for replacing. They should have offer these, Free.This is the Last time I will use This Dealer Service Dept. Others issues: different visit; nail on one of my tires, I needed to replace on my own time. AutoNation, never ever offer an apology. For recall door lock replacement; Technician scratched dashboard panel, when removing door trims. Never assumed responsibility. Their Discount Coupons are a joke; they tell you they will honor them, and in the end they tell you NOT because they gave you an already discounted price on estimate.

DO NOT BUY FROM THEM! We went in and let them know we were working on a tight budget down and not the best but mediocre scores. They told us no problem, test drive the car and got financed for it. We were stoked! It was a basic used car but it helped us for the pinch we were in. A few days later I get a call from Jesus our finance guy seems legit but he’s ain’t. Told us he was being such a “good guy” and shopping the rate for us and if we could give $500 more he could get us a better rate. But we declined because we were happy with what we got and was going to trade it in after a year so it didn’t make sense too. Another week almost goes by and he calls me to tell me this wasn’t optional and we HAD to do the additional money down. I asked him why did you let me drive it off if it wasn’t financed?! He told me to hold on he was going to look into, after waiting on hold he came back and said “oh yea your right we don’t need it, no worries” “we do need you guys to come back and resign some of the other docs” so I told him we would be there on Sunday, I spoke to him Friday. Went in Sunday signed everything and it checked out, he was all nice and saying how good of deal we got, they didn’t make any money on us and how he’s glad it worked out because we were a family of 4 kids. Now today, the FOLLOWING day I get an overnighted Fed-Ex letter stating they are canceling the contract and to return the vehicle. And they couldn’t have done this Sunday when I was there with the vehicle? They couldn’t be transparent with us?! They had EVERY opportunity to communicate and they chose to be cowards! I will never buy from an Autonation again! HORRIBLE PEOPLE THEY EMPLOY!

Sean did a great job helping me pick a vehicle that met all of my needs.

I was driving in the area and had a problem with my Ford Edge. I had missed the maintenance window last month and needed an oil change. I decided to drive over to AutoNation Ford and was taken care of quickly. The dealer where I usually take my car in north OC is quite slow and I often wait several hours for a similar service. It was important to me that I get my service completed, so I could head to work for a full day. The guys were pleasant and I told the story of my last Ford's demise, with pictures. While my problem could have ruined my day, the trip to AutoNation Ford was pleasant and I got to cool off in the AC lounge area. I would recommend using this service again.

My daughter bought a used MBZ here this summer. Roberto provided exceptional customer service! We were extremely pleased with every single aspect of the sale. This was an excellent experience for our daughter and completely derailed any negativity she had heard regarding buying a "used car" from a dealership. Roberto went above and beyond!

If I could sum up my experience at this dealership, it would be in one word: Terrible. Whatever you do, please choose any dealership over this one for the servicing of your car. I took my car in on a Tuesday morning for two specific faults. I heard nothing for two days, and only because I followed up multiple times did I finally get an answer. The dealership doesn’t answer their phones, doesn’t call you back, and when they do, they flat out lie about what’s happening with your vehicle. My vehicle had a faulty front heated and cooled seat coupled with a defective EV battery (would not remain in EV mode and would overheat and switch to hybrid about halfway through its electric mode). This dealership kept my vehicle for four days and told me the service technician would test it and drive it to replicate the problem. On Friday (4 days later), I call to ask the status, having not heard from them, and I am told the front seat is fixed and the EV battery was tested and was normal. I immediately explained it is not normal as I have owned the car for three years and never had this issue. Nonetheless, I picked up my vehicle, planning to take it elsewhere. Upon collection, I checked the vehicle tracking logs on my phone to find the car had not moved in 4 days, let alone been tested, AND the front heated/cooled seat issue was still broken! What the hell did they do for four days with my car? Leave it to sit there? I immediately reached out to the manager, and so far, six days have passed, and no response to my emails. I would highly recommend not coming to this dealership. Save yourself the time, effort, hassle, and if your car is not under warranty - the money!! Please heed my advice. You won’t regret it, but you WILL regret bringing your car here. I was willing to give them a chance, but I wish I hadn’t.

I brought my Ford focus in to AutoNation Ford for a complete inspection since the extended warranty was soon to expire. Bob, the service writer, took care of my car as soon as I drove up to the service entrance. The car was fully inspected and returned to me in the three hour time limit he promised. I have always had excellent service at this dealership. Bob is great to work with.

Recently my Chevrolet truck gave out and it was time to purchase a replacement truck. After much searching I saw online some nice used trucks at AutoNation Ford Tustin. Sean Sunray contacted me a gave me several options. So on the way back from San Diego I stopped by to meet Sean and see some of the options. There was one that caught my eye and set up an appointment to test drive. The test drive went smooth and I decided to purchase the truck. I was in and out of the dealership within an hour and Sean and his staff were complete proffessionals. I would recommend them to family and friends in their searches for an automobile. Thank you AutoNation Ford Tustin, Sean and your entire staff, oh yes, they even washed my new truck and filled up the tank. Andy L.

Service was excellent. Waited while service was done.

Good fast service. Tony was a pleasure to work with. Thank you

The person who handled my case was great.

Sean Sunay was a thorough, helpful sales agent who enabled the transfer of my new vehicle from another dealership in order for me to purchase it. He tenaciously worked the deal and ensured my satisfaction.

Everything. The person who handled my case was great.

Not good. Dropped my car off on a Saturday to get AC fixed. Never received a phone call back so I called service department and it literally took me 3 hours to get through. Nobody in the service department answered a phone it just kept ringing and ringing. I finally convinced somebody in the parts department to run over to the service department to call me. It took over a week and a half to complete the work on my car, but Ford to provide me with a rent a car for the weekend.

My local AutoNation Ford Tustin has a great team. Starting with Sean Sunay, he went above & beyond so I could get the car I wanted. Then, the finance department manager Peter Nicolaou helped by accommodating my monthly payment to my needs. 100% recommended.

Never been happier taking my car to be serviced Friendly , Professional - gets the job done right ! Thank you !

Excellent customer service

It was a recall on the cameras which was not working correctly

Great service, Bob was the best, always exceeds my expectations, quick service, quality service, great price, always returns my truck washed :))

Bob Selff excellent service advisor, always exceeding my expectations ?????

Great staff, friendly - wait wasn?t too bad and price reasonable

I have purchased and serviced cars here for years - i feel respected and taken care of. I see Bob Self everytime and i know my car will be taken care of and serviced properly. I love this team and will keep on going here with my car over the years.

We had a great experience purchasing our truck here, but had a heck of a time getting anything accomplished after that. They took our trade in and our down payment- but never paid off our original loan and have RESOLD our trade in already. Now we are paying for our new truck AND the one that we don’t own anymore. We have called multiple times and emailed. No response! When you call, you can only ever get someone in sales to answer the phone. Yes yes- we know- you’re good at sales- and pretty much nothing else.

Tony was a pleasure to do business with! He went above and beyond!

I will still go here, but there are some things they need to work on. It is very difficult to get a hold of them when your car is there or not. Christian was helpful and it also seemed like he was the only one working. I was a bit concerned about feeling like they need to meet a quota of money spent rather than looking into my warranty.

Very poor customer service. I was literally ignored even with my existing appointment. The guy that helped me was rude and very arrogant. I will have my next service done in a different dealership.

I had them install a dashcam, which had 2 units, front and back. For some unexplained reason, they only installed the front one. This was the dash cam from the official Ford website for this vehicle, so you think they would know what to do with it

Excellent service as always. Bob and his team are knowledgeable, friendly, and always helpful. They provide frequent updates and walk you through all repairs.

Purchased a 2013 Ford F-150 4WD SuperCab 163" XLT from this dealer. Our salesman Jonathan was decent with answering our questions, as this is the first time we have purchased from a dealer and wanted to make sure we knew all the details. He was quick to have us fill out the paperwork and as soon as my husband signed the credit check he said “congratulations on your new truck” we were both confused, because he never said “this document is this, and the truck will be yours” we were caught off guard and said we needed to talk for a few minutes alone. We decided to go through with the deal anyways because it what we were looking for but it was kind of an odd start. He said they were just checking the truck over before they bring it around front. This was on 5/22/21. Fast forward to taking the truck an hour home to Oceanside, my husband noticed the odometer was in km not miles as the truck was originally in Canada. They sold it as 130,000 miles but it was actually 80,000 miles. We tried for hours to get in contact with Jonathan and left a message for him saying we needed to update the title information of mileage. How does a dealership not see that error? Oh well, we made out ok on that deal so tried to look past their carelessness. We parked it in our drive way for 3 hours and came back to take it on a short drive and there was a puddle of oil underneath it (see photo). The oil was barely touching the dip stick, and apparently according to their records it was changed less than a month ago. We tried to call Jonathan yet again and he still wasn’t answering, so we spoke to the front and apparently he just left for the day so we talked with a manager instead. He said “oh wow, yeah if you bring it by our service department can look at it Monday when they open” so we had to drive another hour back to the dealership the same day we purchased the vehicle from them to leave it. The sales people were more concerned about the mileage issue then it leaking oil, and said “oh yeah it was just changed last month and they even put new tires on the back!” Well the tires on the back are bald on the inside so that also doesn’t add up. How does even the most basic mechanic not see the oil not touching the dipstick? Or the puddle of oil that must be in their lot from this truck? We ended up coming back the following morning to get our money back as apparently they are incompetent, and their service department has no idea what they are doing. We sat in the waiting area for the sales manager Peter for over an hour as we could see him just sitting at his desk, then taking a smoke break. When he finally came over to us and we voiced how upset we were and that this should not happen he kept brushing it off. His response was “well it is a used vehicle, these things happen it’s to be expected” sorry, but that is a xxxxxxxx excuse to send a vehicle off their lot not being properly inspected. He did nothing but make excuses for why it was ok that the vehicle was not thoroughly examined. The worst experience I could imagine, and I’m not sure how this dealership has any positive ratings at all. They were quick to sell us the vehicle but as soon as it was ours they ignored our calls and treated us poorly. They then went around and posted the truck for sale for $4,000 more due to their mistake on mileage that we caught. You should not purchase a vehicle from a dealership and need to return it the same day, what a joke. Save your sanity and look elsewhere for a vehicle these guys are awful. The refund process alone was extremely stressful and slow. They consistently lied to us about the check being ready, or sent out. Took almost 3 whole weeks to receive our money back.

Absolute worst experience buying a car. I received my car damaged, never received my license plates, and worst of all they advertised the car I wax buying at a lower price and did not want to homor the advertised price. My car is sitting in my driveway while I wait for the plates to come in because the temporary plates are expired. This is how this dealership conducts business. Very disappointed

Bella was a great help and the service was fantastic

I had great service, as always. I would recommend this dealership to people I know.

First time car buyin done easy! Paperwork was quick and painless and I love my car!

Andrew and Tony were great to work with, professional and helpful, taking time to answer all of my questions. I appreciate the commitment to service that is evident each time I visit.

Hey if your looking for a new car call Sean from internet dept. he got me in a new 4x4 Ranger.

Sean from internet department was awesome. Found the exact color with all options I wanted . Walked away with a new Ranger.

Please heed this review-BUYER BEWARE! AutoNation sold me a lemon during covid and it was in their service centers for almost 5 months of the 10 months I owned it. At the very last service center-they actually kept my car and wouldn't even return my calls for 3 months. When escalating to AutoNation's Corporate Offices, I received no support or assistance and eventually they bought my car back at a HUGE loss! They are scammers!!!!

Daughter goes in for a tire warranty exchange and oil change. Gets told tire won?t be till Monday if she brings car in and then they will order tire due to it taking 2 to 3 hours to deliver. Mind you this was Friday at 1030am. Oil change gets done and she is told to come back on Monday to repair tire now this at 300pm. Also gets told to go get a quote for 4 new tires, because if in tire gets replace it will throw the car off alignment and it could be dangerous . Daughter leaves left car at home and been carpooling to work. Now it?s one week later I attempted to contact dealer and still waiting because he is busy with other clients and per inside worker who answers the phone no In the whole building knows what is going on with my daughters car

Dylan and Bob at autonation Ford Tustin were of great help and had exceptional customer service! Would definitely recommend to friends and family to go see them for any car buying needs

After a couple weeks shopping for an Explorer Platinum, I came across AutoNation Ford. I had negotiated an excellent deal at another dealership, but the car sold before I was able to make my way to the dealer. When I inquired with AutoNation, I let them know my price point and my trade. They were able to slightly beat the deal, and even matched the value of my trade to Carvana's offer. I ended up getting a 15% reduction from MSRP, and in this market, I was a bit skeptical. Zachary and Jesus were able to provide me everything in writing, including the offer on my trade. Once I got to the dealership, the car was washed and fueled, and we were allowed to take a private test drive. Everything was as stated and we ended up driving away in our new Explorer. The only reservations that I have are as follows: 1) The car had a few minor imperfections (a couple dings and minor paint chip). They promised to repair the issues and I was given a due bill. We are going on five weeks now and I have not been able to schedule the repairs. When I bought the car, I was first advised to go to AutoNation Land Rover in Encino for the repairs, since they were the closest AutoNation Dealership to me - but they turned me away and suggested I would be better served at AutoNation Ford in Valencia. I am currently waiting on Tustin to schedule the repairs at Valencia. 2) My trade was an expiring lease with two payments remaining. I'm still waiting for the account to be paid off. I was told that payment was sent back due to some minor errors and was being resent. Overall had a good experience, but the imperfections on my new car put a bit of a damper on the overall purchase. I will update the review based on the resolution of the above-referenced items.

Best Car Buying Experience in my Life. Knowledgeable and trustworthy.

Came in got a a car drove in the car for about 2 weeks just to turn the car back in because Peter in finance lord on my Credit application without my knowledge

Absolutely the worse. Short version, my elderly mom took her car in for a recall on her transmission. The mechanic changed out a part with a rebuilt one and it didn’t work so instead of getting new part they told my mom she needs to pay for new transmission. When she refused a rude manager called and basically told her to come her car. This dealership will try to take advantage of the elderly thinking they don’t know what’s happening. Are contacting attorney as we speak to discuss elderly abuse and also lemon law. BE AWARE OF THIS PLACE!

I have been trying to reach them about canceling my bumper to bumper but all I get is lies. People including managers do not call back. Customer service is horrible.

Look for Dylan Alvarado he helped us a lot for our new F150 truck. They gave us amazing deal too???

What makes my service visits to Auto Nation Ford an A+ experience boils down to the professionalism and care I receive every time from Bob Sheiff. Over the years he has been a wonderful contact person and always works hard to resolve whatever issue my vehicle may have. Bob is caring and goes the extra mile in making sure my experience is satisfactory. If the repair is longer than expected or a complex issue, Bob has been quick to offer a rental vehicle. He takes time to answer my questions and always presents options if available. If Bob isn't working, I usually wait until he's on site before I schedule a visit. Great guy that makes visiting Auto Nation Ford a pleasure.

The whole experience with purchasing my car and paperwork process was smooth and easy. Greatly appreciated!

I had a tremendous experience at AutoNation, Sales rep Sean Sunay was a pleasure to do business with. Sean was very knowledgeable of the vehicle and was not pushy at all. I did not feel pressured to purchase anything. I purchased the hard to find 2021 F-250 XLT Power Stroke Super Duty. All other dealers I visited wanted $5k above sticker because the vehicle is in demand and the inventory is low. Thank you AutoNation Ford for not price gouging!!!!!! I look forward to continue to do business with AutoNation in the future and recommend this dealership to friends and family.

Had my car serviced Monday 4/19 and upon driving home (the following day), the steering wheel was vibrating and the steering wheel was off center. They rotated the tires, but did not balance or align. Also, was told this service would only take 2 hours and instead it took over 24 hours when it was finally ready for pick up. I called Service multiple times trying to get thru only to keep getting their automated system. When I pressed "0", I spoke to someone in Sales and he transferred me to Service only to go thru the automated system again. When I was finally able to get to Voicemail, I left a detailed message, but have not received a return call as of yet. I stopped at another Ford dealership and explained my problem. Immediately when I entered the Service line and before getting out of my vehicle, a service rep greeted me and was very cordial and friendly versus pulling up behind 10 vehicles, getting out of my car and standing in line with 5-6 other individuals waiting 30 minutes to speak to a rep. They said the tire rotation was completed very poorly so they had to rotate tires AGAIN, balance and align my vehicle and correct the steering wheel. Very POOR services at Tustin Ford. I would not return, except I bought my car there and the service contract is only for that location and non-transferable.

Great experience! We found exactly what we were looking for.

I was treated with respect and very professional. Israel at Auto Nation is a great salesman.

Bought a New Bronco Sport First Edition from Tustin Ford had one in stock.

Facility was clean. Sales person Alexander was great. Had trucks upfront ready to be viewed. Alexander was attentive and communicative. The finance person has an opportunity to correct his portion of the deal.

I recommend Bob Selff in the service drive. I have used him for years. Bob is always polite and very service oriented. I cannot say the same for the sales department at this dealership. My last 2 purchases were at this dealership as a Costco referral. I had no issue getting the price contracted between Costco and Auto Nation, but once in the finance office the rules changed and the gouging began. The Costco program is excellent but they are out of the picture once you go into the finance office.

The staff was friendly, Tony my contact, was helpful in letting me know what the problem was and advised me of what needed to be done right now. As a senior citizen I am on a very limited budget and doing all the repairs was more than I could afford. He told me what needed to be done now and gave me a list (with costs) of the other repairs. Those I will do when I have the funds. Tony also helped me with Lyft transportation (one Lyft driver "arrived" in my community but never picked me up (even though he reported he had). Tony arranged for a 2nd Lyft driver who arrived within 15 minutes. Thank you AutoNation and thank you Tony.

fue pesimo servicio y el carro me lo dieron todo sucio y sin aspirar

Pouya was professional and informative. We are happy with our purchase.

The service department at Auto Nation Tustin did a great job. Bob Self was our service contact and he not only does a great job of getting our truck through the service process, he makes us feel like family. Everything done on time and as promised.

Great service advisors !!

I always have great customer service when I take my car in. They always keep me informed and explain what is wrong. The shuttle service is awesome too, because I work from home I have no co-workers to pick me up.

Jenevieve Saldivar helped me get my service I needed the next day even when the windshield provider said they couldn?t. She pull strings and made extra phone calls. There really wasn?t anyone else working and she took the extra time to have my situation handled and better pricing than other outfits.

I took my Mustang in last week, and the week before my son took his Mazda 3 in and once again, Bob took care of every detail and made sure we were taken care off in the best possible way. For the past eight years, I have been taking my cars to Bob and he has always gone above and beyond what one would expect. Whether it is me, my wife or my kids who take their car in, Bob has always extended the most professional and courteous service. Thank you Bob.

The Salesman and Finance Representative were extremely helpful and Professional, Thanks Guys!!!

traded my 2012 charger for a 2015 challenger on 3/11/21 they said to pay the charger debt a month ago have not paid I try to call the dealer and hang up the call, I want to cancel the warranty, auto nation vehicle protection plan but the company do not find my information and Peter Nicolaou does not answer my messages if some body can help me please let me know, tney are very nice, but wen you sign the contract Disappear

Service Advisor Tony Bradley was very polite and kept me informed about my vehicle repairs.

Excellent service, friendly staff, easy peazy

Highly recommend this place!

It took 2 days to change tires and do brakes even though I had a 7:00AM appointment. Also said I needed new rear tires that were barely worn.

Anytime repairs/maintenance are necessary, I know I'll be in good hands with Tony in the service department. Time after time, he goes above and beyond for us. We never have to wait or wonder regarding the status of anything and he's been nothing but professional every time. They're lucky to have him and even though the location of this dealership is no longer convenient for me (moved further away), I'll still have to strongly consider returning for my next car, so that I can continue to have the same great service.

They didn't know where to install my new tires after I told them 3 tires what exactly to do........tried to upcharge me hundreds when I had a quote already........the cat wash service they provide, RIPPED my front licence plate off and plate cover, GONE ........I had to say something for a employee of to go find it for me.......and the guy tells me, oh, this happens all the time?!?!?!? there is more!

I always have a great experience with Tustin Ford. I trust them and they do quality work. My servie fast and good. I highly recommend them. Andrew Corona is fabulous.

Great Service and offer a Lyft to take me home (free of charge)

Great service, we had regular maintenance and the AC was having issues on our Expedition Max/Family Bus. They confirmed the issue, got the parts on order and had the bus back to us within 3 days! Plus they noted our wipers were donezo and had those replaced just in time before the rain hit again in San Diego.

Genevieve in service was so awesome. She made a very unpleasant unexpected breakdown of my car a much easier and less stressful experience.

Adviser mr Bob and team handle your vehicle with special care

Going on 2 months with the car, and now you guys want the car back. I provided everything they said I needed for the loan. I'm very frustrated with this whole experience 😡

Thank you for the convenient and great service.All team members are excellent and quick response

it's the worst customer service i've ever seen in my entire life

I was sold a brand new F250 with a missing Smart car key. The dealer explained the "owe me one" but they have been slow to deliver and are not responding to my requests for assistance. Since these keys cost about $400, it's a big deal to me. I have spoken to my salesman, Roberto, several times. I have also traded e-mails with the General Manager, Zachary, about this. I have offered to drive to the dealership tomorrow (3/3/21) to pick up the new key, but nobody has told me if this is OK. I have also asked that they provide me a third key (an extra) at my expense when I get there. So, in answer to the question -- AutoNation Tustin could do a better job of post-sale follow-up with its customers.

Set up routine maintenance on the Ford app for a 2 o?clock appointment. Arrived early, once there the service writer then informed me that it would take three hours to do an oil change and wheel rotation. On the app I checked the box to let them know I would be waiting for the car. Three hours is unacceptable for a simple service like that. The Ford dealer/ AutoNation arranged a Lyft ride home and I waited to hear back from service which ended up being four hours before it was completed. When I arrived the car was not out front ready to go and it never got washed. The service writer then asked if I would like to have it washed I just laughed and said no it?s time for me to go. I wouldn?t recommend this service provider to anyone. I think this is a case of overbooking to ensure they have their quota met. As a result it ends up being a inconvenience for the customer.

Service was awesome. People was very nice. I ended up taking a new car to home. Thanks a lot Brandon and Bob.

I worked with Tony at the service, his service is exceptional!!

Daryl U handled everything with true professionalism the truck was cleaned, preped, and took the time to discuss all the details to my wife so that she clearly understood all the diffierent feratures of the vehicle. She left AN commenting ...that was the best buying experience I've ever had!! He made the buying process simple, eazy, and a memoriable one. I can truly recommend AutoNation (Tustin) to all my friends and family......Thank you Daryl and AU.

Amanda was great....she treated me like a person...not a number...answered all my questions...will definitely buy from her again

Selling my truck was a very pleasant experience. Robert did a great job!

Our warranty was coming to an end. I made an appointment to get some odds and ends on the car looked at or fixed. Got right in, they checked it out and fixed it all up for me. Mike was great, we have worked with him before. He is very personable and works long hours. Thanks so much!

I’ve taken my Lincoln MKX to Tustin Ford for 12 years. I have found the service excellent. The service personnel like Bob have always been honest in their needs assessment and the work has been accurate. I will continue to tajKe our vehicles to Tustin for service.

Overall, fine. And, as always, AutoNation Ford washed vehicle at end of service

We had a great experience with AJ our salesman. He was very helpful and a very nice young man!

The level of customer service was absolutely terrible. On Monday morning, I called and scheduled an appointment for 12 pm. My car would not drive, so I got it towed and it was dropped off at 12:02 pm. When I scheduled the appointment, they said they would give me a call when it was dropped off. They did not call right away - ok, maybe they are busy and/or want to look at the car before calling me. By 2:30, they still had not called, so I called them. No one answered and I was stuck in an endless loop of automated menus. After calling multiple times, around 4 pm, I was finally able to get transferred to someone's voicemail - I left a message. At this point, I didn't know if they had even moved the car to a safe location or if it was just sitting in their parking lot. An hour later, no one had called me back, so again I called, and in their endless message system, there is an option to speak to the general manager - I selected that number, and it immediately hung up on me. I thought maybe it was a mistake and they hung up when trying to answer, so I called again and selected that option, it was not a mistake, it immediately hung up on me again. By 5:30 pm, I had called at least 10 times without being able to speak to any with knowledge of what was going on - at this point, I was desperate to at least make sure my car was safe - I was thinking I might need to take an Uber to their service department just to see that my car was there. I was finally able to get ahold of someone who could look in the system and see that my car had arrived, but that's all they could tell me. The next morning, I called again - the person who I was able to talk to said there was a car that was dropped off the previous evening - 12:02 is not evening and I kept trying to tell her that, but she would just interrupt me or say she's putting me on hold. Eventually, she said that the car that "was dropped off yesterday evening" had not been looked at and they were shorthanded because they had an outbreak of Covid - in my opinion, that is why she kept saying evening, so it wouldn't seem like it took them so long to look at the car. At 12:30, I was finally able to get some information on my car and they determined that it was a transmission issue and would not be fixed until the end of the week (the TCU had a 10-year warranty and my car was 10 years and 1.5 months old - terrible luck, but that is not their fault) - they took 24 hours to even look at my car. I told them I had an important meeting Thursday and would need a car Wednesday night-Thursday, they said they would call back the next day with an update and rental car information. The next day at 2 pm, they still had not called and the previous day they told me the rental car place closed at 6 pm. I called multiple times and left two voicemails and no response. Near 3 pm, I called again and told the receptionist who I had spoken to previously that I needed to get ahold of someone so I could get the rental car before they closed and he had to go search for someone, who called me back 30 minutes later, near 4 pm. I was able to get a rental car and that worked out well, which is the only reason I am giving them 2 stars. When I went to pick up my car, no one in the back working on the cars or walking around was following Covid protocols - they were not wearing masks and some people were standing/walking and talking right next to each other. Additionally, the inside of my car was dusty and the steering wheel was filthy and sticky - indicating they did not clean it at all, meaning they could have left Covid infected droplets all over the car because they weren't wearing masks. Remember, the excuse they gave me on Tuesday for the delays was that they had multiple people get sick...I wonder why.

They were very helpful, thorough, and gave us terrific service. Overall great buying experience from the sales team to the service department, and everyone else in between.

Made an appointment for Wednesday 8am for an oil change and to repair my sunroof screen. Dropped off car and was told it should take 2.5 hours. At 4:30pm I CALLED on the status of my car and was told that a service rep would contact me ASAP. At 5pm I received a text stating that they needed to keep my car over night because the part didn't come in. The following day at 1pm, I received a text stating that the part wasn't coming in until the following Monday and that I needed to pick up my car. Within 30 minutes, I received a text that the part had arrived, being installed and that I could pick up car. I arrive 40 minutes later and was told that the car wasn't ready. After an hour of waiting, I see my car parked in the service area and no one working on it. I ask the rep the status of the repair and he says its getting gas. 20 minutes later, I finally get my car. This will be the last time coming to Tustin.

They gave me The best deal on the new F-150. No other dealership could match their offer!

I purchased a 2014 and a 2017 Explorer Sport from Auto Nation Ford in Tustin. Each purchase was easy and fair with no runaround experienced in most dealerships. After buying the cars, I had both serviced there until 2019,. Every experience during those five years was perfect. Making appointments was easy, the services were efficient and thorough and the facilities were great because I always wait for my car and the waiting area becomes my office for the morning. In 2019, during the close of the year, I wanted to buy another Explorer Sport and there was only one dealership who had the car I wanted. The purchase experience was terrible, both the salesman and the manager were condescending, but ultimately I got the car at the price I wanted. I took it in to that dealership for the first service of my 2019 Explorer and while the experience and the facilities were average, I brought my car back to Auto Nation where I knew I would get good service - and I was not wrong!

Great to do business with. Thank you Russell and Robert for great experience. They purchased my Cadillac CTS, Offered more than CarMax. Thank you

Efficient and professional service rendered by Jenevieve, Service Advisor!! It was a pleasure working with her and Joe the Service Manager

My service advisor, Mike was very helpful and professional.

Very neat clean waiting area with freshly ground coffee. The service advisor, Andrew, is outstanding in giving a very cordial welcome, ensures timely completion of work and calls when my car is ready. 5-Stars

Fast and professional. Bought vehicle here 4 years ago and go way out of my way to get service.

Had a great experience here. They do all they can to follow up and make sure everything is going well. I highly recommend Mike the advisor in the service department.

Took my car in immediately. Work was done fast. Work was excellent. Car got a bath. Overall great experience.

Always a positive service experience. Would highly recommend. Bob always takes great care of my Explorer.

Jen (Jenavieve?) in customer service was great. Very helpful and professional.

Bob at Tustin Auto Nation Ford is the best Service Advisor. He is so up front and keeps you up to date. Also, he’s a really nice person.

I went to this dealership because I saw a listing for a used car. Upon arriving at the dealership I was notified that the car wasnt ready to be sold because it was still in safety and inspection. I kept being pressured into buying the vehicle without even driving it because I was told by many other associates there that it was common practice. I was told by the salesman that if I purchased the vehicle they would speed up the process. I declined to purchase the vehicle that way and told them I prefered to wait until the vehicle was ready. Again, I was pressured by the salesman that if I didnt purchase the vehicle right then and there, someone else can purchase the vehicle even though the vehicle wasnt ready for anyone to purchase. A week and a half later, I get a call from the salesman that they were not going to be able to sell the car due circumstances with the vehicle. Ultimately, a complete waste of time being pressured to buy a vehicle that wasnt ready to be sold.

I had the pleasure of working with Mike at AutoNation Ford Tustin and can’t say good enough things about what he brought to the table. He was quick to respond, knowledgeable and very friendly. He is one of the reasons why I continue to come back!

I’m here purchasing a van with my family as we speak and I have to say, this place is just awesome. We were helped by Bob and Chris and they were so professional, hospitable and friendly. I definitely would recommend this place to anyone looking to purchase a vehicle. Thank you for the wonderful experience of purchasing our new family van.

Great friendly and prompt services! Went through how to use all the cool gadgets and features. We opted for 2020 Ford Escape Hybrid with heated seats, car starter, heated steering wheel, auto park, ..... Thank you!

Bob is the absolute best!! Makes the experience personal and customer service oriented — will always get the best price possible — always ask for Bob

Came in for a 41,000 mile service for oil and general check-up. Stated that I had issues with Sun roof not working and a thump when changing from 1st to 2nd - both out of warranty. Bob Selff, the Customer Service Representative at Autonation, Tustin was outstanding in arranging for a check on the sun roof issue as well as sorting out the recalls on my vehicle. Sun roof issue was corrected from a previous fix and I now have my F-150 working as it was sold. Sterling job done all round.

great service from Bob at AutoNation in Tustin...??????...

I purchased a truck that had a very noticeable scratch on the door handle. Eddie the salesman and Bob the manager agreed on that day that it would get fixed. All I had to do was schedule a service apt. The worse thing is I could never get through because they do not answer their phones!! It took about two months for me to get ahold of the service department and that was because I finally walked in to speak to someone. I showed them several areas that needed to be fixed including the scratch which was the original complaint. I also had my bed liner linexed. They took the hooks off the bed and I had to point it out to them that they were missing. After some form of nasty discussion between Service Dept and management, I was given replacement hooks that now I have to install myself or pay someone to do it. They did not fix the nasty scratch on the door handle and Bob claimed I took too long to bring it in. I asked Eddie the salesman if he remembered the scratch that was the original issue and he said yes. They refused to honor their promise to me and that is enough for me to make a point to never purchase anything from Autonation again much less send anyone there. There were other incidents that took place that clearly point out I made a mistake trusting them... Very very disappointed.

Great service, honest service advisors that try to help find the issues and appreciate your business , which is very admirable in dealer service. Thanks Mike Walker !!

I recently had a recall on my Explorer. They had my car for an entire week and I was never offered a rental until 3 days into the work. Upon pick up, they couldn’t find my vehicle and my husband had to search around in the back lot for it. It wasn’t washed!!! Until this point, my service there had been good. But no one in the service department has reached out to me to try and compensate for my inconvenience!

Whenever our car needs service I just call Bob and he takes care of everything. Super nice and efficient.

I whole heartedly recommend Autonation in Tustin. I had a very poor interaction with the Ford dealership in Orange, but Bob at Tustin walked me through my repair situation from beginning to finished product. I’ll be back!

Service department never answers the phone. Even Ford corporate couldn’t get ahold of anyone!

Tustin Auto Nation is always a great, professional experience. All team members do a great job making each visit effortless and satisfying. Mike W. is exceptional in offering the highest of customer service, trusting guidance, taking good care of all my car needs. Thank you!

Genevieve, is a great service adviser. She has taken outstanding care of me and my truck.

They did an amazing job on my car, and was friendly.

Bob my service writer is great...he is caring and considerate of my time and resources. I recommend this dealer highly for care and quality of work.

Bob Selff was my service tec and as always he was a pleasure to work with, i trust he always has the customer's best interest in mind! He keeps you informed and has the work completed on time.

I could not have had a worse experience at this ford dealership. They upcharged me at every possible turn. They were impossible to get a hold of. Every time I called I would be on hold for over 20 minutes and eventually just get a voicemail. They were going to charge me through the roof for completely unnecessary repairs that I told them no. The repairs they did make could have been half the price at basically any repair shop. What a joke.

This dealership has maintained my Focus Electric since it was purchased in 2014. The only problem I have ever had is the technician forgets to return the radio and environment settings to my originals. Everything else about my experience with this dealership has been spot on! I am expecting the same level of service when the Mustang Mach E which I ordered arrives next year.

Bob Self and the service department are the best I’ve ever dealt with. I’ve seen a lot of auto repairs over my lifetime but these guys do a great job of trying to diagnose the problems and the most cost effective ways of dealing with them

Bob Fernandez and Dr. Walsh were very helpful in selling my vehicle. I highly recommend them to anyone.

The service team at AutoNation Ford in Tustin is always helpful . I have been going there for many years--long before it was renamed AutoNation--and I have always felt that my cars were in good hands. For someone who has owned six Fords, it is important to feel confident in those who take care of my vehicles. My only disappointment is that Ford has discontinued production of the Fiesta.

I had a great experience and everyone was very helpful. They made the process easy and quick. Overall 5-star experience.

The reason why I choose to have my car serviced/repaired by AutoNation Tustin is because of the 5-star, personal, dependable, and efficient service that Service Supervisor Bob Selff has provided over the years. He makes sure you make the right decision based upon your personal circumstances and is a straight-shooter. He ensures that everything is done to the utmost of highest quality.

Alex on the sales team was a huge help and answered all questions I had. He made the process very easy and loved how I was able to get in and out during a busy week. Overall great experience.

Bob Selff is great!! He is extremely knowledgeable and is able to explain what needs to be done and why!

We had a major repair delay with a warranty issue with Ford mother company. Tony worked through it and brought His dealership to make a fair solution.

Dylan, Sean, and Peter were very professional and helpful. However, I?m still waiting for Peter to send me my receipt and this is 2 weeks now.

Very difficult to get through if you?re not calling a direct number. I wasn?t made aware that the repairs weren?t going to be covered by my warranty. The person that was helping me made it seem that everything was being taken care under the warranty and that I only had to pay the deductible. When I arrived to pick up my truck I had a bill for 1400 dollars, 1200 dollars more then I was planning to spend. If this how Ford makes up their money I?m going somewhere else moving forward. I don?t mind paying just no one bothered to explain to me the break down. It?s not about the money it was the lack of communication and consideration that was the problem. I?m still very disappointed.

This is my second purchase from AutoNation Ford in Tustin and will be where I buy my next vehicle as well! The entire process was easy, non-pressured and not your typical auto purchase. I highly recommend coming here!

Bought a 2017 Toyota RAV 4 for a fair price, not much pressure so we are happy. Alex Jarvis was our sales rep, easy to work with.

Bob Selff is great. Always takes care of my dealer visit in a very efficient and professional manner.

process was quick and easy, in and out within 3 or 4 hours

Horrible experience with Ford testing! Their service department never, and I mean never answers their phone! It is almost impossible to reach someone. I had to go through the sales department and have them leave a message for Service and I still didn’t get calls back. Then they had my car for 25 days and did not fix it. Returned it to me with the same issue. They said Ford would not approve of replacing the system that was at fault because they couldn’t prove that it was the entire system!This is the fourth time in six months the car is been in for the same issue. I put calls into the service manager to get answers and he never returned the calls! I will scream wide and far how horrible the service is there

I would not recommend AutoNation Ford for any type of service! Their service department never, and I mean never answers the phone. I had to go through the sales department and have them leave a message with the service department and I still didn?t receive a call back. I left three messages with the service manager I never received a callback. They had my car for 25 days and Returned it to me without resolving the issue. They said Ford would not approve of replacing the faulty system because they couldn?t prove that the whole system was at fault. After 25 days! This is the fourth time in six months that I?ve been back for the same issue. When you?re there in person, the people are very polite and kind but they don?t answer their phone and their customer service otherwise stinks!

Fast and Friendly Service Team!

Chris was our sales person and he was friendly, likable and honest. We really liked working with him as well as the rest of the team. Great service and friendly.

The ApplePlay in my car quit operating. I took the car to another Ford dealer who allowed it to sit for three days without repair. I moved the car to AutoNation. The service agent knew precisely what was wrong, and had ApplePlay fixed in a matter of hours. Accurate, efficient and friendly -- overall great service.

professional. very pleasant to deal with.

We are completely satisfied with the service we receive on both our cars. Service rep is always professional and helpful. Service manager is also courteous and knowledgeable. Thank you!

Amazing service Dept., BOB is my guy, he goes out of his way to make your experience with them great!

Warning message displayed indicating an oil change was required. Took the car to AutoNation Ford in Tustin early in the day (no appointment); service advisor was very helpful in scheduling the change and also included was comprehensive check of other fluid levels, hoses, tire rotation, battery, etc. Price for the entire checkup and change was quite reasonable using a supplied discount coupon. Total time spent at dealership was approximately 1 hour.

Thank you very much ? good job ? .... ..................

Great service all around. Very professional and very clean .

Had a 9:20 appointment for prepaid service (oil change, tire rotation, etc. Was informed it would be about 2 hours....Ok. Servicing didn't start until 12:10......finished at 1:10. Way too long to have a customer sit around. Maybe more help is needed.

Service Manage, Bob, is a terrific asset to your business!!

Service department is GREAT. Tony was super good. The issue here is sales team. The last time i went in to look for a vehicle, we had a explorer that we wanted. Told the sales guy to call us in a coulle of hours as wel had a place to go. CRICkETS.....so we bought a volvo. Anyhow, we laughed and got a great deal on a volvo down the street.

I called ahead and spoke to Mike to set up an oil change. I asked when can I bring the car in and he said any time, so I asked if I can bring the car in at noon (3 hours from when I called ) and he said that was fine and that it would take 2-3 hours to complete. Took the car in and left it there. At the end of the day there was still no message of any kind. When we finally called back at around 7pm we were told they hadn?t started working on the car yet... Huh!?! We ended up having to pick up the car the next day. Oil change should take about 5 minutes. Their excuse was that they got busy after I had called. Well, even if that were true, they still should have informed us what was going on rather than radio silence.

After having a great purchase transaction, I go to take possession of my new SUV and find that the interior is beyond dirty; it was filthy. I was told the vehicle had been "detailed" which generally means, wash, wax, vacuum, shampoo, interior cleaning and a few other cleaning items. Especially being we are in an era where cleanliness is a key point in everyday life, but AutoNation Tustin doesn't seem to care about how clean they deliver a vehicle to their customers. I have a 3 month old and I wasn't about to let her sit in the vehicle until it was properly cleaned. We picked up the vehicle on a Friday evening and told we could call in on Tuesday morning to have the vehicle detailed and some paint work performed (used GMC Acadia). Tuesday comes around, 3 phone calls and 1 email, no response. My wife and I decided to drive down there and no one was able to help because Darryl, the Fleet Manager, was the only person aware of what needed to be done (or so I was told). Wasted an entire weekend waiting, where I could have just done the work myself or took it to a local car wash to be done right. We left upset and I was so mad I went home and spent the next 4 hours cleaning the SUV myself. 45 minutes was vacuuming alone! I shampooed the stains off of the seats and headliner, hand scrubbed the grime out of the plastic trim, pulled out under arm deodorant and other personal items that were left in the vehicle, and dug out old food stuck between the seat rails. Disgusting! The following day I get an email from Darryl saying he made an appointment for the following Tuesday. I responded with pictures of before and after my cleaning and told him I was not going allow another day to go by without full use of the vehicle we just paid $26K on. He promised at the return visit that the work would be done right and we'd be happy with the result. Tuesday comes around and I dropped off my car. Darryl stated he had informed the General Manager what had occurred and that they would both make sure the issues would be corrected. He asked that he could keep the vehicle until it was "done right" and offered up a loaner car. I declined the loaner and told him to keep the vehicle for as long as needed, just make sure it's correct when I return. Thursday (2 days later) I get a call that the car is done and I am told by Darryl "It looks beautiful" and that he and the General Manager made sure of it. Upon pickup I can tell it wasn't fully detailed. It was spot cleaned, once again. Marks still remained throughout the vehicles exterior, interior appears that only a few areas were spot cleaned by a shampooer and there was dirt still in the areas that I hadn't fully removed. After I had spent 45 minutes vacuuming you would have assumed most of the dirt was already removed. If they had shampooed as is standard in a full detail, the remaining grime and dirt that I could not fully remove using a home vacuum, would have been removed. Nope, they just went over spots that my hand scrubbing and over the counter cleaners couldn't remove. When I started pointing out the issues to the car sales person who was returning my vehicle to me (Darryl had left for the day) he didn't care. He didn't document any of it and he didn't even call over a manager to look it over and address my concerns. At least he left a note on Darryl's desk to call me. I got a follow up email from Darryl and he offered to have me bring it back once again to keep doing it until they got it right. To me that's unacceptable. Get it done right the first time! I was offered to top off my gas tank, but I have already lost more time and energy on this transaction than a tank of gas. I plan on taking it to my local car wash and having them shampoo the interior and clay bar the exterior for the imperfections. My other vehicle is due for replacement as well, but AutoNation will not receive my business. In addition to the vehicle I added to this purchase an extended warranty, maintenance package (which I intend to cancel) and appearance warranty. The only positive was the pre-sale.

2018 Infiniti GX30 from this location. We went here as they had the exact model we were considering and at a reasonable price. Upon arriving we were greeted by Chris the sales man we worked with during this transaction. He was not aware this car was on the lot and stated he would check the computer first. We walked the lot prior so I went ahead and pointed it out to him, he said oh must be new to the lot! While Chris's product knowledge was not too strong on this make or model as it was evident we knew more about it than he, he was pleasant and at least tried to build rapport. Part of making the decision to purchase was a fair trade in amount for our 2013 Audi A5, Chris said they will look at it for about 10 minutes and let you know. Well, 30 minutes later they gave us the amount of which they would use for trade in. We both decided the purchase price was fair and reasonable as well as the trade in amount so we said we would move forward. We were told oh, 30 to 45 minutes we will get you out of here! Anyone who has bought a car knows that is not the case. During the next 3 hours we worked with Sameer who is in the finance department and stated he had just come from Mercedes Benz. He ran my husband's credit and pointed out how excellent it is but when I inquired more about the APR of 3.99 I was told the difference is only 6-14 dollars per month if it were lower. When I mentioned already farming out different used car loan APRS, he asked what I saw and from where. Sameer said he would work on a lower APR not the following day but the day after as he is off the next day and will be going to LA with his wife as he works 6 days a week. He said he would know about midafternoon the 29th. My husband called him late afternoon/early evening as he did not hear from Sameer to which he had no answers and it was clear he didn't work on it. He then asks my husband the rates he saw and with what institutions...again. I guess I'm utterly confused on what finance job description looks like on paper because I was under the impression they qualify individuals, work out terms and APRS. So why would we need to tell you the APRS we saw if you work with so many banks as that was stated to us numerous times. He then calls my husband back a few hours later and says you are going to be so happy with what I have for you. No, the good credit he worked for will make him so happy, not you doing the job you are paid for. My husband went in to sign paperwork for an APR of 2.89...1.1 less but only because we pushed not because of his score. We are told they will contact our current loan servicer and pay off the Audi loan. Fast-forward 3 weeks and we had to make a payment on the Audi, a vehicle we no longer have in our possession that has been with AutoNation since 7/27 because the loan wasn't paid off. We have called more times than can be counted at this point and we are at 30 days and the Audi loan still isn't paid off. I am beyond disappointed with AutoNations lack of follow up, follow through, accountability and professionalism. We had to do the car research, APR, should we also do the payoff too?? At this point we should be paid for the amount of work we have had to do on this. Not once was even a carwash offered, we are out monies from a car payment we no longer have in our possession and you are sorry. We have called day after day week after week and you are sorry. Sorry is no longer good enough! The finance department is incompetent and I will never purchase a vehicle from this location nor refer anyone in their right mind to purchase here either...unless they like to babysit adults for free.

Costco Car Buying Program once again had the best price. I would recommend Costco Car Buying program to all.

Experience was good as always good experience good people plain facility Will come back and tell my friends

Great Customer Service from Michael , Friendly and respectful

I sold my car to AutoNation via KBB. The process was very straight forward. I had all my paperwork with me and they finish appraisal inspection and offer me more than on KBB. Overall, I spent about an hour.

Bob is great. Very easy to work with. Promise on time.

Good wait time for my car’s maintenance check. When they registered my car in the system, they found out I was eligible to have it checked for the occasional shudder and recommended that I make an appointment for it so they can take car of the problem.

Excellent experience selling my car! No hassles and tried to make it as seamless of a process as possible.

I just got my 2015 Ford Mustang GT. I’ve been looking for this car for a very long time . Ford Tustin made the process super easy and fast to buy it.

The service department was unable to diagnose the problem, which is still occurring.

Yesterday was the first time I took my truck in for service to Tustin Ford. They are really close to my house so I figured I'd give them a shot. Tony was my service advisor. When I got there at 9am, I could tell they were really busy. Despite being slammed, I felt very well taken care of. They addressed any concerns I had, and got my truck done as quickly as possible. I will definitely be back and recommend the Service Center to anyone. Sales were also great, I helped my Mom buy a Ford Escape there about a year ago. Thanks Tony and Tustin Ford!

Andrew was very helpful in getting all of the warranty repairs and oil change done before the promised time. I've purchase three vehicles from this dealership so far, and hopefully a fourth will be in the near future.

I just came in for an oil change on my car and Andrew the service advisor assisted me quickly and showed me to the lounge area where I could wait until the service was completed. I thought the pill change was going to take a couple hours as most places do but within 30-45 minutes I was in and out of there and on with the rest of my day. Nice and friendly staff

We were on the road pulling a trailer and needed a critical fix. These guys totally took care of us. White glove service. This is where you want to service your car. Hands down.

The best ever, really appreciate all the efforts on fixing my car.

Mike was so helpful and he explained everything so that myself and my wife could understand what we had done on our truck and what it needs in the future A BIG THANK YOU TO MIKE YOUR GREAT AT YOUR JOB !!

We were very pleased with the service we received. Very professional and pleasant. And we didn’t even buy our car from them!

Best place to go for outstanding service! I have been taking my Ford to them from day one. They are the ones to trust for all your car needs!

I had an issue with swollen lug nuts that another service company wouldn’t touch. I brought it in to Ford and the service manager Joe assisted me. He was courteous, thorough, and took the time to walk me through everything. I ended up getting a couple other things fixed. Joe set me up with a rental car during the service. When there was a slight issue with my splash guard the following day he pulled my car right back to remedy the issue. I will only bring my car to Tustin for service now on. Thank you so much Joe and Andrew!

Great experience at AutoNation Ford. Israel and the ford team went above and beyond to make sure we found the perfect truck! 10/10 experience. Love the ford ranger great choice!!

Yesterday I called and talked with a manager at 9:45am. I expressed interest in a truck that was told was missed price that he would honor and that i was the only one that has inquire about the truck. He told me he would have a salesman reach out to me. I signed the form to hold the unit. 48 mins after the sales man says paperwork will be ready for you to i cant sell you the unit cause manager decided to take another offer. Talking about one of the most emotional day in my car buying history. No one should be put threw the rollercoaster of emotions of happiness then absolute distrust and defrauded. I did talk with the GM who let his position get to his head. He promise to help and that by him being the GM was able to lower the price of any unit to get the deal done. Today i receive an email with an offer with zero picture on a truck that's a 2018 same year but no Navigation like then the one i had agreed and sign the paper to hold the truck. I will recommend a different dealership. I will be posting snap shop of my text with the sales man also the sign paper that i was told the truck would be on hold till we got to dealership. This dealership does not value a long time Ford Motor Company customer. Stay Away!

Bought my 2013 f150 at this dealer only because it was the color i wanted in the trim i wanted and engine option. Unfortunately shortly after purchasing the air bag light came on and i noticed multiple bulbs were out . One license plate bulb and one brake light bulb . 2 very concerning safety issues and when i contacted the dealer they would just transfer me or have me leave a message and no one ever got back to me with a solution very upset. Wish they would just fix the problem but they refuse to even acknowledge me .

Israel Robles is the person to see! He worked closely with my budget and didn’t give up! I walked away with my new 2020 Ford Explorer that another ford dealership said I wouldn’t have with the budget I had. THANK YOU ISRAEL ROBLES!!!

Jesus at Tustin Ford was wonderful. He was helpful and fun to work with. 😀

Very easy and friendly service. Didn't have to wait. No problems.

Zach and Arsalan really worked hard to find us the exact truck we wanted. They spent a lot of time with us and kept a smile on their faces the whole time. They made the experience memorable and actually enjoyable! The issues started with the service department. Our truck was hit in a parking lot by someone who did not leave a note. We took the truck to the service department. They returned the truck claiming it was fixed “good as new”. It wasn’t. The sensors for cruise control and parking were still glitching. I was ignored and had to go to great lengths to get a response. Once I did, I was able to take the truck back in. Auto nation admitted to the fact that when their collision center reinstalled the bumper they pinched wires so they told us they will fix their mistake. I picked the truck back up. The sensors are still not fixed AND auto nation submitted the claim to my insurance company. So they got paid for bad work the first time then got paid for failing to fix their first mistake the second time. DO NOT take your vehicle to the service department. There were more issues when it comes to communication but this review is long enough. Again, the purchasing department was GREAT but their service department is shady and failed to complete a simple job.

Great team at the service department

Great service and staff and honest work which is priceless

Bob Selff was once again there to take care of everything!!! The very Best!!! A

Made an appointment and Roberto, the salesperson was on time. Excellent customer service. Answered all of our questions and showed us all the extras the truck came with. He did not pressure us and took the time to try to help us. I will definitely recommend this dealership to my family and friends.

It was OBVIOUS the PPP loans were for SMALL BUSINESSES. It was unethical and disgusting that AutoNation applied for and accepted a $77 million dollar loan! You gave a giant middle finger to small businesses and the American people - our tax dollars funded these loans! I posted info about this company on my face book page: “WE WILL ALWAYS REMEMBER THESE COMPANIES AND WE WILL GIVE THEM THE MIDDLE FINGER RIGHT BACK. IF YOU OWN STOCK IN THEM, SELL IT (I did, just sold them ) Shame on you!

I had a nail in my tire and Kim was able to help me out great customer service

Service Writer and Mechanic Fast Efficient Excellent Communication

Esta bonito el lugar muy limpio!!

Purchased a 2020 F-150 Raptor from the dealership. Had the general maintenance performed, need to have the rear camera replaced but that is on back order but were able to fix the fact that the windshield fluid has never worked. Also was supposed to come with a dealer installed bed cover, but they did not take care of that.

I have purchased 5 Fords and had all service done at Ford. Bob is the best Service Advisor!

Jesus Cabral was very professional and helpful, he made my purchase process so pleasant.

As far as dealing with dealerships - this one is standard. You get what you bargain for, convenience for subpar service, inauthentic interactions for a faster deal. It's a trade off. This business did that. Does not go above or beyond, barely meets competency. That seems typical with dealerships, so in that way this one is on par with others. I would not recommend this one, I wouldn't go out of my way to not recommend it either.

Great service at Ford auto nation in Tustin on ford escape

It was an easy and fast process , all sales reps and finance dept were friendly , very nice facility, from the time we walked in it feel comfortably without the pressure, I had an appointment anyway. The test drive was great without rush . They did some minor repairs to car before I arrived (paint job cover up) At the time of leaving dealer one of the key broke and break tail light is out, pending for those to be fix and replace.

General Sales Manager Zachary Vasquez is terrible at his job. He has been the least helpful person I have ever worked with. At no point did he make it a point to try and work with me, the customer. He seemed to be too busy to even answer simple questions or attempt to have a conversation about buying options. The WORST customer service. Do NOT recommend using this dealership. If he is the type of employee they allow on staff, then it is a clear indication of the type of organization this is. He has other bad reviews, I am surprised he is still employed here.

Friendly, nice follow up / options offered / Easy transaction

I decided to wait for my car because I was told it would only take 1hour and 15 minutes for an oil change and car wash, I waited 2 hours and 15 minutes without car wash which made me late for a very important business meeting.

Elmer and Zach listened closely to my needs and I ultimately bought a 2020? Explorer, my second Ford purchase in the last 24 months. Thanks Elmer! We?ll be back!

Excellent job and courtesy

I would definitely recommend AutoNation Ford when purchasing a vehicle! Great service! Thank you Roberto, Paul and Zack!

Bob is always courteous and tells me what services my car needs

Courteous, attentive, precise, and friendly. Will definitely return.

The service department at AutoNation Ford is beyond exceptional. I can't stop praising them enough, especially Bob Selff! I will definitely be going back.

I was RUDELY turned away by Villa Park Ford and Ford of Orange service departments for warranty work to be done on my F-150 because I didn?t purchase my truck from them . Luckily I was fortunate enough to have called Ford Autonation of Tustin and Tony Bradley in the service department was a LIFESAVER !!! He went all out to help me get an idea on what was going on with my truck. He had a few good ideas on what was possibly the problem and had me drop my vehicle off. The very next day Tony called and told me they had diagnosed the exact problem and that it would be fixed under the warranty . 2 days later my F-150 was done. I now feel very comfortable knowing I have a Reputable Ford Dealership to take my vehicle to. I can?t thank Tony enough for going the extra mile to help a complete stranger. THANKS TONY !!!

Great experience! Very pleasant test drive. Dylan is nice and helpful. He answered all my questions carefully and patiently, and he even helped me drive my car to my company (as I had not obtained the driver license). The buying process is satisfying overall. But take care not to be charged more (I was charged $170 more in the final contract compared to the OTD price they gave in the email). All the people in the dealership are friendly and helpful! The car is in great condition. Highly recommended!

Love my car, however it took extra time to find the one I wanted, and even when it was new, it came with 200 miles on it

My experience was great I was really needing a car because my old one went out and I was nervous on how I would qualify for a new one. I was helped by Robert Wasik and he put me in a car I really love. I am glad I chose this location everyone was nice and friendly.

Ryan (Sales) was superb and enjoyed buying a vehicle from him. Was able to answer all of my questions quickly and efficiently. Zach (Sales Manager) was fantastic and both made the buying of Ford F-150 a comfortable time. Even working with Finance was a pleasure. John K 2020 Ford F 150

Service was prompt and done as promised. Car came back clean and ready to go.

Bob Selff is outstanding. He gets you in and out. I would not drive to Tustin Auto Nation if Bob was not employed there.

Excellent customer service and hooked me up with a rental car while they performed warranty service.

Thank you Tustin Ford. And Thank you to service tech KIM. You saved me. Your late in the day tire repair goy me back on the road.

I always trust and feel comfortable bringing my car to Bob Selff and the team at AutoNation.

I had a very pleasant experience at this Dealership. I had to bring my car there for repair. The Service Advisor Tony Anthony Bradley kept me up to date on my repairs and I received my car back when he said I would. He was very professional.

I was very pleased with the CS I received from this Dealership. My Service Advisor kept me up to date on the repairs and I received my car back when he said I would.

Everything was great! Israel, Pete, Rana and Paul were awesome to work with and made the process easy for us. Definitely recommend!

I show up and they take care of me and my truck.. always given back to me clean and all issues handled, and a full report on all safety concerns brakes, tires etc ..

Car was brought in for service. The car was given back to me in record time. I was impressed with the overall service

My F-150 had engine problems (running rough/almost stalling) on Saturday morning. I was able to get the truck to AutoNation Ford in Tustin, Ca at 10:00 that morning. At noon, the service advisor called me and told me that they had identified the problem and was able to give me the cost of remedy. I fully expected that the truck would not be ready until the coming Monday and was quite pleased to receive a call Saturday afternoon (same day I took it in) that the repairs were complete and the truck was ready for pickup. Truck runs great and I couldn't have asked for better service.

Fire that stupid manager (Jef Nichols) who refused to return your call. Find competent technicians who know what the hell they're doing. Too many Re-calles. My 2014 Ford Focus is still broken due to the last recall the clutch/transmission problem.. Had it there many times and it still doesn't work right.

Zach and Arsalan really worked hard to find us the exact truck we wanted. They spent a lot of time with us and kept a smile on their faces the whole time. They made the experience memorable and actually enjoyable!

I took my truck because the check engine lite went out still under warranty,I don?t remember her name but she was rude and after I pick up my truck she didn?t give any explanation about what?s going on with my car and worst I think she manager?s assistant awful experience

I worked with a Bob a Service representative who was very communicative, helpful and knew what I was needed.

Bob continues to go beyond and above giving the Best Service Possible!!!

They were really easy to work with and worked hard to get good financing! Highly recommend!

Matt In service was awesome. He kept me constantly updated, which was crucial when some weird stuff popped up with my suspension on my Mustang. My only criticism is that the folks who washed my car did a half assed job. But I’m not complaining too much because I brought the car into the dealership completely filthy. I guess I’m just easy to please.

I brought my truck in for a check engine light and a recall for the engine block heater cord. I left it at 8 am. Called back for status and left voice mail at 2 pm. No response. Called back at 5 pm as no one called me and was told it needed a purge valve and a cord for the engine block heater. And it would be ready the next day at 11am. I called the following day and the parts were never ordered the part for the recall. It would be another day. I declined as I need the vehicle for work and went to pick up the truck. When I went to pick up the truck the invoice indicated that the recall work had been completed. Clearly so the dealer could bill the manufacturer for work never completed. I used to bring my truck here as it’s close to work. No thanks!

very quick service with a included car wash. Comfortable waiting lounge. Limited variety of reading material.

AutoNation bought my 2011 Highlander via Ford Tustin. It was a very simple process. After going online and obtaining a certified estimate I met with Al Rocco, who by the way came in on his off day. I had all the correct documents and owned the title so Al had me out in less than one hour with the promised check amount in hand. Thank you Al for going the extra mile for me!

I bought a used F150 in June of 2019. It was just out of warranty at 36k miles. A few months later the fuel pump gave out and left me and my family stranded 100 miles away from home on a Sunday when no Ford dealers are open. Had to get it repaired so I could get us back home and working. Immediately after this, the ABS, check engine, traction control, hill assist, etc. lights come on. Have to get that fixed also on a Sunday. Apparently, fuel pump on the Ford trucks are a terrible issue. One of my family members is on his 4th fuel pump. There is a lot on the web about a ton of people having issues with the trucks stopping on the highway and losing acceleration. I am surprised it's not been recalled yet. I called my salesman and they did not want to help whatsoever. I was going to recommend all my family and friends to this dealership and I have been but now I am going to let them know to steer clear. They don't stand behind their vehicles. The only thing they did is offer an extended warranty that wouldn't cover any of the problems I already had to pay for out of pocket. I would definitely not recommend.

I bought a used F150 in June of 2019. It was just out of warranty at 36k miles. A few months later the fuel pump gave out and left me and my family stranded 100 miles away from home on a Sunday when no Ford dealers are open. Had to get it repaired so I could get us back home and working. Immediately after this, the ABS, check engine, traction control, hill assist, etc. lights come on. Have to get that fixed also on a Sunday. Apparently, fuel pump on the Ford trucks are a terrible issue. One of my family members is on his 4th fuel pump. There is a lot on the web about a ton of people having issues with the trucks stopping on the highway and losing acceleration. I am surprised it's not been recalled yet. I called my salesman and they did not want to help whatsoever. I was going to recommend all my family and friends to this dealership and I have been but now I am going to let them know to steer clear. They don't stand behind their vehicles. The only thing they did is offer an extended warranty that wouldn't cover any of the problems I already had to pay for out of pocket. I would definitely not recommend.

Good prices. Buying was easy and hassle free. Very straightforward and polite compared to other dealerships.

I had an unbelievable positive experience with AutoNation’s service Dept, particularly Mike Walker. Mike helped me in a very difficult situation. I live in Florida but my son was out in California with his Ford Fusion. He had driven it across country and many miles before that. He was well over 100,000 miles and it was in bad shape. I could go on and on about the details of how Mike helped me and made me feel extremely comfortable especially since I was on the other side of the US. We always hear horror stories about car dealers and how they take advantage of you when they can. However, if they were ever going to have an opportunity to do this, it would have been in my situation. But to the contrary, Mike gave me a great price right off the bat and was willing to work with me as more work needs were uncovered. Thank You sooooo much Mike Waller ! I highly recommend Mike Walker and AutoNation Ford Tustin!!!!

Working with Bob Seiff is the best. Great customer relations. Did he ever work at Disneyland because it shows!!!!

Finalize paperwork so customers are able to get their lisence plates and registration. purchased a car back in June, my temp lisence plates and registration expire tomorrow. I've called the DMV twice to check status, AutoNation still hasn't done what they are supposed to do for us to get our stuff. Also they suck at returning phone calls. Especially the managet Jeff. I have left him a few voicemails and he has never returned my call. Its pretty unprofessional. Especially for a manager.

Bob Self in the Service Department is fantastic. He has and applies a working knowledge of what "customer service" means. He and everyone I have come in contact with in the service department has been professional, reliable and courteous. They do what they say and the work is done when they say it will be. The sales staff has been a pleasure to work with and my wife and I even go back to visit because they are now our friends. Special shout out to Robert.

Nice and helpful people, Thank Zack and Amanda to find the way to make it happen!!!! I love my Edge!!!

Staff was friendly and informative. No hard sales. Pricing very competitive. Overall had an excellent experience. Highly recommend.

Garrett was very kind and helpful and I never felt any doubt when he was helping me. I felt confident they would take care of my car and it even got done quicker than their estimated time of completion. Because of Garrett, I felt this ford dealership took care of me that day for my recall fix. Thanks Auto Nation!

Had an amazing experience car shopping. Process was very quick and easy. William was very helpful and professional. He really took care of my family and I and really made us comfortable. I would encourage anyone to come visit you guys because of how great my experience was.

Beginning of May 2019 I found a 2011 Nissan Rogue with just over 49,000 miles on the website, reserved an appointment for two days later to come in for a test drive. Day of the appointment I get a call that because the car was new to their lot they were not finished with the inspection and replacing parts and tires. Asked if I could reschedule for later in the week, I agreed and later went. Test drive went fine until I noticed TPMS light and Passenger Airbag light were both on. When I asked about it they said they would send it back for inspection. Because otherwise the car was in such great condition (seemingly) and it was a good deal, I trusted Autonation and their excellent reviews and decided to purchase the car and had faith they would correct the problems. That night we stayed for two hours trying to fill out paperwork. Unfortunately, according to finance guy Mark, nothing was working. He asked if we could come back in a few days to fill out paperwork and hopefully the car would be ready by then. Finally, I go to fill out paperwork. Find out car still is not fixed and have no answers. However when filling out paperwork, Mark has his attention divided between me and a surfing competition he's watching on his phone. Paperwork was missed. The next three weeks are filled with me calling every other day and receiving empty promises and pointless information. Apparently in their extensive cleaning process, while shampooing the seats they ruined the sensor in the passenger seat. It took over THREE WEEKS to order the part, find out the part was wrong, figure out the correct seat, order the seat, replace the seat. Never once was I offered information, only when I called and pestered every chance I could. The sales manager Pete said he would personally handle everything for me and yet all I got again was deadlines that were never met and a complete run around. Finally car was finished, sales associate drove the car to me (as I live an hour away) and everything seemed great. Pete said he would draft up new paperwork to reflect the correct date I actually received the car pushing back my first payment. This is where the next set of problems begin. First, I never received that paperwork. Still have not. Whenever I tried calling and talking with this sales manager I was always directed to his voicemail despite the fact that each time they always said he was there in his office. I left messages and emailed and never received a response. First payment came along (according to the original signing date, not the date I actually got the car) and still nothing. I payed to avoid any problems and figured I would address the issue when I finally got ahold of someone. That never happened. A month into me getting the car, TPMS light comes on. I take it in immediately, I'm told the air pressure in the tires were way over what they should have been but the light was on because of a faulty sensor. The same thing I asked them to fix in the three weeks they had the car. Apparently they fixed one but not the right one. Who knows at this point. Now, this is the most recent problem. Pulling out of work my car completely dies on me. I call immediately, still can't get ahold of this Sales Manager but am directed to the service department. There they tell me as part of the powertrain warranty I purchased I can take it to any Ford dealership (despite it being a Nissan) and it will be okay. I take it this morning only to find out they can't find this warranty I'm talking about. When I call back Autonation and (finally) get ahold of a manager, I find out NO paperwork was ever re-written, nothing was sent to DMV and nothing was registered. And still, to this moment I have not received any answers on how my paperwork was so badly screwed up and no remedy on fixing it. Honestly, more than anything I wish I could give the car back and get my money back. I would never buy from here again.

Very bad communication. I had to call to get any info on my vehicle that was being repaired. When I picked up my vehicle wasn?t given any info on what was done.

William the sales person was great. Nice, patient and not pushy.

Sales Manager only fakes working with you, runs your credit and gives you deposit amounts and then sells to someone else. Does not call you. Sales Manager Zackary Vasquez worst customer service.

The sales person, Amanda was low pressure and respectful. Low pressure and friendly. She picked me up to complete the transaction.

Great service. If you have a non-Ford vehicle for service, it is advisable to give the service dept a heads up for preparation of parts. Service team is nice, and waiting room amenities decent.

After examining my Edge's brake for hours, they honestly told me that my car is fine, doesn't need expensive repairs. Thanks!

Service has been excellent and communication has been good. Larry Mercadante

Mr bob my service representative. Is excellent in his jobs.

always great service done in a timely manner!

Andrew was very good to work with . He explained to me what they had to do concerning a re-call on the re-call and the other service my Truck needed. It was completed on time. The truck was cleaned and I was a happy camper.

Highly recommended. Robert went above and beyond to help me through a lease return (for another brand car) and into a 2019 Ford Escape SE.

I found my new Mustang on AutoNation’s website, but I had a couple of questions about it. I filled out the form, submitted my questions and was immediately contacted by Amanda at AutoNation Ford. She answered my questions and after deciding I was going to move forward with a purchase, I headed to AutoNation. Amanda had my Mustang detailed and ready to go, parked right up front. When it came to negotiating, I was surprised that the folks at AutoNation Ford were very flexible and accommodating! It seems most of the time you get raked over the coals at dealerships, I didn’t feel that way at all. I’d like to thank Amanda, Zach, Rana and Paul for making my car buying experience, a walk through the park. If your in the market for a new Ford, head over to AutoNation Ford!

As always the customer service from my advisor Bob Self was above and beyond excellent. Have been bringing my Ford's here for years!! Five star service�

I am so happy that the first car from my US is Ford! Good customer service!

Excellent! I was introduced to my style and affordable vehicle at a very affordable price. Very satisfied! Especially the color was the best! I am so happy that the first car from my US is Ford!

Great customer service. I dropped my 17 F-150 off on Sunday and left the keys in the drop box as my truck was having electrical issues. Bob kept me in the loop throughout the day and the Ford team was able to fix the issue, which was minor. Thank you Bob and team for the excellent customer service and care of my truck baby. Ha!

Bob, the asst service manager handled a few warranty items very professionally. Really great service department!

All the staff was extremely helpful and professional and one of the few that we?re really trying to sell us a car with a straight forward technique.

Always a pleasure to get my Ford Fusion serviced at AutoNation Tustin! "Bob" is my "go-to" service guy and he makes sure that my service experience is the best possible. Terrific customer facilities and Starbucks coffee makes waiting easy.

Great Experience, quick entry, detailed explanation what is needed. Once completed went over what was done and returned car to me on a timely basis.

I kept putting off a safety recall until the mechanism finally failed and I was forced to take my car in to get serviced. Malichi at the service bay took care of it all, and didn't give me a hard time when I asked for a rental car. My car was ready the next day. I'm very pleased with the service at AutoNation Ford Tustin.

Always quick and efficient service. Car wash is a nice bonus.

I’m so disappointed with Ford Tustin. We purchased a pearl white F150 Limited. In the beginning, Amanda Valencia was helping me then left on vacation. She doesn’t fill anyone in before leaving and no one takes over while away. Then the next person up, John Angel and the manager John Klemperer, I had to fill them in where I was and they was fine. Priced matched another location so I giving them 2 stars. While signing the paperwork, they took the vehicle to the back to get it washed and the driver hit the wall and scratched up the side mirror. They parked the vehicle next to an outdoor spray paint area and now the vehicle has red overspray on a white vehicle along the bottom and both doors. They didn’t let us know. I walked around to look at the vehicle one last time before getting the keys and pointed out and asked what happened while it was in the back?! We already signed. Btw, the finance guy was very annoying and likes to waste ur time and doesn’t listen very well. We were not able to take the vehicle home. Took them a week just to buff out the red overspray. They did not do a good job. I took the vehicle to a body shop and they fixed it while I drank some coffee. Quick! I didn’t want to wait for the replacement cover for the side mirror so I took the vehicle home until parts came in. Finally it came in then they had to paint it. A month later with no follow up or anything. I had to call and see the progress and push them to get it done. Finally picked up and the paint quality was crap. Wasted my time. Said to give them another chance. 2 weeks later, called to follow up and they said oh yeah. It’s done, you can come by and pick up. John wanted to be there when I picked up to make sure I was happy. They are trying to fix their wrongs and save the bad review. The paint color didn’t even match! I purchased a pearl white and they painted a white. I was so upset. I took the part and said I would take it to a body shop to get it done correctly which would take only a couple hrs to do. The manager John said to bring in the receipt and they would reimburse. Brought the receipt in and handed it to him. And 2 weeks later called to follow up and he said he lost the receipt. To email it now. So I did and that was a few weeks ago and now I’ve given up. I purchased the vehicle beginning of March. I’ve been dealing with them for almost 3 months. Lies. Everything would have been fine if there was no problems. But if a problem arises take care of it before u sign anything. They are a dishonest and don’t care if the customers are happy with the purchase.

Jillian and Kim were so helpful! They made sure I had a rental car ready for the time my car was being worked on. They made sure to keep me informed of what was happening and kept this stressful process calm. They both made sure I was taken care of, this was the easiest car repair process I’ve ever experienced!! 5 stars all around!

Don't post a truck for sale and then call back to say "an employee bought it" literally 24 hours after posting. xxxxxxxx way of doing business. Lost a customer, but I am sure you have plenty to go around.

They could improve by fixing my warranty claim with clear documentation it was under warranty. There is a reason this location has a D- rating from the BBB. Never called me back, gave me wrong information on how to appeal. Dragged the process out trying to get me to give up.

They delivered on their commitments. No surprises.

Bob Selff always goes beyond and above to make sure everything is the very Best possible in all aspects!!!